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Update on 2018 Checkout/Renewal Counter Reset and Extended Field Stats

by webmaster＠swanlibraries.net

6 years, 7 months

eResource Central Issues

by Robin Hofstetter

Good morning, The eResource Central (eRC) issues have now been resolved. The downloadable materials are now showing as expected in Enterprise. Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

eResource Central Issues

by Tara Wood

Good morning members, eResource Central (eRC) is currently not syncing with Enterprise. Downloadable material is showing as unavailable. We will provide updates on the support site: https://support.swanlibraries.net/node/66665 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

Clean Hold Shelf Routing Issue

by Vickie Totton

SWAN Member Library Circulation Staff, Soon after our 2015 migration we encountered a bug where items on the Clean Hold Shelf report had no holds but were being routed to HOLDS at checkin. After extensive investigation alongside SirsiDynix we have determined that an immediate fix is not yet available, but SirsiDynix will continue to investigate. In the meantime, we have provided a workaround<https://support.swanlibraries.net/node/66641> which has been posted to the Known Issues section of the SWAN Support Site. We will update the Known Issue log if, and when, there are any developments. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 7 months

None

by None

6 years, 7 months

River Forest Public Library Staff In-Service

by Vickie Totton

The River Forest Public Library will be closed Friday, April 26th for their Staff In-Service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

RPS In-Service

by Vickie Totton

Richton Park has asked us to inform you their In-Service date has been changed from May 28, 2019 to May 31, 2019. The library will be open on Tuesday, May 28; but closed on Friday, May 31. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

First Quarter (Jan-Mar) Billing is now available

by Helen Pinder

----Please route to appropriate staff---- The Quarterly Billing for the first quarter is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department in Burr Ridge. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/042019%20April%202019%20Quar…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 8 months

Enterprise Upgrade/Downtime Tuesday, April 16th at 2 a.m.

by Tara Wood

Good morning member libraries, SWAN has scheduled an upgrade to Enterprise v5.0.0.9, which patches a bug in Advanced Search. To prepare for the upgrade, Novelist displays in Enterprise will be disabled this afternoon. For more information, see the SWAN support site: https://support.swanlibraries.net/news/2019-04/66647 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 8 months

Intermittent Enterprise Outages / Holdings Display Issues on 4/15

by Steven Schlewitt

SWAN Member Library Staff: We're currently working with SirsiDynix support to investigate reports of intermittent Enterprise outages and issues with loading holdings information. We expect that Enterprise may exhibit outages extending several minutes throughout the morning as we work to resolve the issue. Thank you for your patience, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 8 months

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