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Upcoming Symphony Database Maintenance - Thursday, November 27

by SWAN Communications

SWAN Member Library Staff: Please be aware that routine database re-indexing will take place over the Thanksgiving holiday this week. To ensure the reliability and integrity of our Symphony database, the Headings index needs to be rewritten. Our maintenance window will begin after libraries close Wednesday evening and we expect this window to conclude Thursday evening. This process takes upwards of 24 hours, but due to the holiday, we don't anticipate this process to cause downtime for library staff. Throughout the duration of maintenance, WorkFlows will be inaccessible. Our Aspen catalog will remain online, but My Account features will be briefly unavailable at the start of the maintenance window. Once maintenance has concluded, we will notify the membership via SWANcom and an update on our support site<https://swanlibraries.net/news/2025-11/95023>. If there are any questions regarding the upcoming maintenance, please submit a ticket<mailto:help@swanlibraries.net>. Thanks! SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542)

2 days, 11 hours

11/25/2005 - Record indexing errors due to overnight processing issues

by SWAN Communications

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net and we'll forward them to SirsiDynix for further investigation and temporary correction. A Known Issue has been posted to our support site and will be updated as new information becomes available https://swanlibraries.net/issue/95022. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 days

Brief Email Disruption Sunday 11/23

by SWAN Communications

SWAN Member Library Staff: On Sunday, 11/23, SWAN experienced a brief period of time where SendGrid, our mass email provider, stopped processing emails for our account. This outage has been resolved and email from Sunday evening and on are being processed and delivered as expected. A couple of emailed reports, List Users Created Last Week and MessageBee Report Digest were among the email that was not processed. We have already re-sent the List Users report, which should have already arrived at your inbox. We're also checking with MessageBee to see if they're able to re-send the digest email as well. In the meantime, this information is available on your MessageBee portal. Information on how to check your stats are available on our support site<https://swanlibraries.net/documentation/94304>. This outage also impacted patron check out receipts as well as Aspen PIN reset requests. If you receive any questions from patrons regarding these, we apologize for the inconvenience, but these cannot be easily re-processed. If you have any further questions, please open a ticket and we'd be happy to take a look. Thanks, and apologies for any inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

5 days, 20 hours

SWAN membership fees - submit your bond or debt schedule

by SWAN Communications

To Library directors & business managers- The annual budget process for SWAN has begun. Libraries that have negotiated a new (or revised) bond payment or debt service schedule can upload that schedule to SWAN Support to update the SWAN membership fee bond schedule. https://swanlibraries.net/form/94546 Public libraries that have a non-operating debt service should submit the payment schedule to SWAN, such as a bond payment used for library facility renovation or construction. SWAN membership fees incorporate the bond/debt service amount, so it is important that your library provide this information, otherwise it is possible your membership fees will increase substantially in the upcoming year. The deadline to complete the submission is Friday, February 6, 2026. If you have any questions about the SWAN budget and your library membership fees, refer to the page below for details on how the membership fees are calculated, and see your current membership fees listed. https://swanlibraries.net/about/budget Please contact me directly if you have any questions or require clarification. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 week, 3 days

Aspen release 25.11 is live

by SWAN Communications

Good morning member libraries, The Aspen 25.11 release is live. This release includes new features to help library staff organize lists and more easily group records. In addition, this release includes optional configuration to apply filters from a keyword search. SWAN will explore this feature in a special meeting of Cataloging Working Group and the Discovery and User Experience Working Group in early December. You can learn more in our news post: https://swanlibraries.net/news/2025-11/95014 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 week, 4 days

SWAN Circulation Working Group Election Closes TODAY

by SWAN Communications

As a reminder the SWAN Circulation Working Group Election will be closing today, November 5th, 2025. If you are a Circulation manager at your library, please be sure to vote for 5 candidates. Votes are limited to one vote per library, and you must be logged in to vote. Click on the Election Ballot<https://swanlibraries.net/form/95008> to cast your vote today SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks, 3 days

Overnight Processing Errors

by SWAN Communications

SWAN Member Library Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. Please see our known issue post for more information and updates. https://swanlibraries.net/issue/95010 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 weeks, 3 days

eRead Illinois Transition from Boundless to Palace Project

by SWAN Communications

To member libraries, SWAN has begun the process of removing Boundless records from the library catalog and the SWAN Libraries+ app. As of November 2, patrons are no longer able to checkout new material from Boundless. This is to ensure that patrons do not have titles checked out when the Boundless app is retired for the eRead Illinois collection. Important Dates * November 17: The Boundless app will be retired for eRead Illinois * November 17-December 1: Migration of content to Palace Project * December 2: The Palace Project app will go live with the eRead Illinois collection. Patrons may begin downloading the app and signing in. Support SWAN has additional information that you may refer to here: eRead Illinois Transition from Boundless to Palace Project<https://swanlibraries.net/news/2025-10/95011>. The eRead Illinois website also has a page regarding the transition: 2025 Boundless Transition FAQ<https://ereadillinois.com/transition>. There are two upcoming webinars that will be hosted by Lyrasis regarding the move to Palace Project for library staff: * Monday, November 10, at 11 a.m.<https://lyrasis.zoom.us/meeting/register/W90o7ldxSUO42vjbQbmfbQ> * Thursday, November 13, at 2 p.m.<https://lyrasis.zoom.us/meeting/register/gwU2hnpgRQiyWyZae4UmPw> Any additional questions or concerns? Please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 weeks, 6 days

Circulation Working Group Election

by SWAN Communications

As a reminder the SWAN Circulation Working Group Election will be closing on November 5th,2025. If you are a Circulation manager at your library, please be sure to vote for 5 candidates. Votes are limited to one vote per library, and you must be logged in to vote. Click on the Election Ballot<https://swanlibraries.net/form/95008> to cast your vote today SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month

RESOLVED: Overnight Processing Issues

by SWAN Communications

Our ADUText report ran successfully last night, and all reports are running as expected. Thank you for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month

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