- SWANcom - swanlibraries.net

RESOLVED - Email Service Disruption
by SWAN Communications 01 Sep '26

01 Sep '26

SWAN Member Library Staff: We appreciate your patience as we worked through and resolved this issue. All email service has been restored. This morning we sent out the Shelf Check for the Custom Longoverdue reports that should have been distributed yesterday. You also should have received the Last Copy with Holds report this morning. Please open a ticket if you are not seeing emails regarding the following: * Email checkout receipts * PIN resets from Aspen * BLUEcloud Analytics reports to aliased email addresses (individual email address subscriptions were delivered) * SWANcoms SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Quarterly 9/3/26 meeting agenda & packet available
by SWAN Communications 31 Aug '26

31 Aug '26

Hello Library Directors & Administrators- The agenda and packet for Thursday's Quarterly meeting is available from the link below: https://swanlibraries.net/meeting/95058 The meeting packet includes an overview of how SWAN will conduct its evaluation and request for proposals for its ILS and analytics platforms. The news post also provides additional information on how to participate in the process. https://swanlibraries.net/news/2026-08/95155 This meeting will be held at Oak Brook Public Library at 10:00 a.m. and will include an online streaming of the meeting. Register in advance to obtain the Zoom link information. https://swanlibraries-net.zoom.us/meeting/register/h-0q8ZaZT2y5IPnBQnKMYg#/… See you on Thursday! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Aspen Release 26.08 - delayed for the app
by SWAN Communications 26 Aug '26

26 Aug '26

Good morning member libraries, The Aspen 26.08 release for the web catalog is live. The release to the SWAN Libraries + app is delayed. The major update in this release is performance improvements to the SWAN Libraries + app; we'll provide an update when the app release is live. Additional information about this release is available in our news post: https://swanlibraries.net/news/2026-08/95158 For any questions or issues, contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Staff Attending SWAN Expo
by SWAN Communications 20 Aug '26

20 Aug '26

SWAN Member Library Staff: The SWAN staff will be attending the SWAN Expo tomorrow, August 21, 2026. We will monitor systems throughout the day, but any requests will be responded to next week Monday. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Resolved: High load issues in the catalog
by SWAN Communications 19 Aug '26

19 Aug '26

We are no longer seeing timeouts and slowness in the catalog. Our hosting provider has implemented a CAPTCHA that appears only when load is high. Users will only see the captcha once - after an IP address is validated, they will no longer see the CAPTCHA and they will not need to validate over and over again. We're continuing to explore additional tools to combat bot attacks. If you see further issues, please open a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Update: High load issues in the catalog
by SWAN Communications 18 Aug '26

18 Aug '26

Load has improved in the catalog, but we are still monitoring. The known issue will remain open as our hosting provider investigates further. More details on our known issue : https://swanlibraries.net/issue/95157 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> ________________________________ From: Tara Wood <tara(a)swanlibraries.net> Sent: Tuesday, August 18, 2026 3:01 PM To: SWAN Communications <swancom(a)list.swanlibraries.net> Subject: High load issues in the catalog We're seeing high load issues and timeouts in the catalog. Our hosting provider is investigating. We'll post updates in this known issue, and send an all-clear swancom when the issues are resolved. https://swanlibraries.net/issue/95157 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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High load issues in the catalog
by SWAN Communications 18 Aug '26

18 Aug '26

We're seeing high load issues and timeouts in the catalog. Our hosting provider is investigating. We'll post updates in this known issue, and send an all-clear swancom when the issues are resolved. https://swanlibraries.net/issue/95157 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Expo Registration Open until August 14th
by SWAN Communications 05 Aug '26

05 Aug '26

We have 40 slots available for SWAN Expo on Friday, August 21st. If you haven't registered yet and plan to attend, make sure to do so by August 14th. The session schedule is available on our support site: https://swanlibraries.net/expo You will also find information on cost, the location, and our keynote address by Dorothea Salo. We hope to see you there! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Resolved: Long Running Overnight Processing Reports
by SWAN Communications 04 Aug '26

04 Aug '26

SWAN Member Library Staff: The overnight processing and other morning reports have completed. We apologize for any inconvenience. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Long Running Overnight Processing Reports
by SWAN Communications 04 Aug '26

04 Aug '26

There was a delay in overnight processing reports last night. Please see our KI<https://swanlibraries.net/issue/95152> for more details. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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