February 2015 - SWANcom - swanlibraries.net

*Resolved* Millennium Slowness and Encore Outage - 2/28
by Steven Schlewitt 28 Feb '15

28 Feb '15

SWAN Library Staff: Issues on the Encore and Production servers are now resolved. We will continue to monitor the situation throughout the day, but should you experience any issues that appear to be related, please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or you can reach our weekend support desk at 630.734.5153. I sincerely apologize for the inconvenience and appreciate your patience while we worked toward a resolution. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: Steven Schlewitt Sent: Saturday, February 28, 2015 9:10 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Millennium Slowness and Encore Outage - 2/28 Importance: High SWAN Library Staff: Please be aware, this morning we had experienced some slowness with our Millennium Production server, which had affected the client and classic catalog. That issue has since been resolved, however, we're still encountering an issue with the Encore Webpac. We're currently investigating the situation and will update everyone once a resolution is in-place. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

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Millennium Slowness and Encore Outage - 2/28
by Steven Schlewitt 28 Feb '15

28 Feb '15

SWAN Library Staff: Please be aware, this morning we had experienced some slowness with our Millennium Production server, which had affected the client and classic catalog. That issue has since been resolved, however, we're still encountering an issue with the Encore Webpac. We're currently investigating the situation and will update everyone once a resolution is in-place. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

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SWAN Symphony Test Server Maintenance This Weekend (Beginning Friday at 6pm)
by Steven Schlewitt 27 Feb '15

27 Feb '15

SWAN Library Staff: Please be aware, this weekend we will be performing scheduled maintenance on the SWAN Symphony Test server to resolve several issues and refresh configuration settings. The planned outage will begin this evening at 6pm, and the server may be offline throughout the weekend. During this time, WorkFlows will be unavailable for testing. This outage will not affect any of the Millennium servers you're currently using for normal daily operations. This only affects our SirsiDynix Symphony servers. We'll send additional SWANcoms prior to the maintenance and when the maintenance process concludes. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

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Final Batch Item Deletions March 31st
by Karen Bar 27 Feb '15

27 Feb '15

The final Batch Item Deletions report will be run in Millennium on March 31, 2015. Please do not set any items to IC2SUPP "d" after end of business on March 30, 2015. Any such information will not be captured in our final data pull. If you absolutely must delete any items between March 31st and April 3rd, you will need to delete them individually. As a reminder, Technical Services functions will be suspended Saturday April 4 - Monday April 13, 2015. Please contact me if you have any questions. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

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MDS Late Opening
by Lauren Peltier 25 Feb '15

25 Feb '15

SWAN Libraries: The Midlothian Public Library will have a late opening at 1:00pm on Thursday, February 26th due to staff training. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

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List of Libraries with Completed ProPay Application
by Aaron Skog 24 Feb '15

24 Feb '15

SWAN Library Directors/Administrators: Here is the list of applications received as of 2/24/15. SWAN might receive a few more during the week. I will update you all on Monday 3/2. This is in reference to Migration Memo #5, Ecommerce Online Payment Enrollment. https://support.swanlibraries.net/content/migration-memos (Login and password required) If you have questions, please send them to commerce(a)swanlibraries.net 1. Acorn Public Library District 2. Alsip-Merrionette Park Public Library District 3. Bedford Park Public Library District 4. Beecher Community Library District 5. Bellwood Public Library 6. Berwyn Public Library 7. Blue Island Public Library 8. Bridgeview Public Library 9. Broadview Public Library District 10. Brookfield Public Library 11. Chicago Ridge Public Library 12. Cicero Public Library 13. Clarendon Hills Public Library 14. Crestwood Public Library District 15. Crete Public Library District 16. Dolton Public Library District 17. Downers Grove Public Library 18. Elmwood Park Public Library 19. Evergreen Park Public Library 20. Flossmoor Public Library 21. Forest Park Public Library 22. Frankfort Public Library District 23. Glenwood-Lynwood Library District 24. Grande Prairie Library District 25. Hillside Public Library 26. Hinsdale Public Library 27. Hodgkins Public Library District 28. Homewood Public Library District 29. Indian Prairie Public Library District 30. Justice Public Library District 31. La Grange Park Public Library District 32. La Grange Public Library 33. Lyons Public Library 34. Markham Public Library 35. Matteson Public Library 36. Maywood Public Library District 37. Melrose Park Public Library 38. Midlothian Public Library 39. Nancy L. McConathy Library District 40. North Riverside Public Library District 41. Northlake Public Library District 42. Oak Lawn Public Library 43. Oak Park Public Library 44. Palos Park Public Library 45. Park Forest Public Library 46. Prairie State College 47. Prairie Trails Public Library District 48. Richton Park Public Library District 49. River Forest Public Library 50. River Grove Public Library District 51. Riverdale Public Library 52. Riverside Public Library 53. Schiller Park Public Library 54. South Holland Public Library 55. South Suburban Community College 56. Steger-South Chicago Heights Library District 57. Stickney-Forest View Library District 58. Thomas Ford Memorial Library 59. Tinley Park Public Library 60. University Park Public Library District 61. Westchester Public Library 62. Westmont Public Library 63. William Leonard Public Library District 64. Woodridge Public Library 65. Worth Public Library District Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

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Final date for SWAN loading ebook records into Millennium
by Karen Bar 24 Feb '15

24 Feb '15

SWAN will discontinue loading of new ebook records and attached items into our catalog at the end of February 2015. The final batches of ebook records will be loaded into SWAN catalog on February 28, 2015. If you have any questions, please contact me. Thank you. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

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*Resolved* Catalog Slowness on 2/23
by Steven Schlewitt 23 Feb '15

23 Feb '15

SWAN Library Staff: This morning, we experienced a brief period of slowness on the SWAN Millennium catalog due to a runaway system process on the server. The issue has since been resolved and it appears the catalog is now functioning as expected. We will continue to monitor the situation throughout the day, but feel free to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call our support line at 630.734.5153 should you experience any issues that appear to be related. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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SWANTech March 10th at 10am - Burr Ridge
by Steven Schlewitt 20 Feb '15

20 Feb '15

SWAN Member Libraries and Information Technology Staff: We hope you'll join us at the upcoming SWANTech meeting on Tuesday, March 10th at 10am at the Burr Ridge office. This SWANTech will be hosted on-site at Burr Ridge only, but covered topics and documentation will be made available online shortly afterward for those unable to attend. Encore online webinars will also be scheduled for future dates. On this meeting agenda, the following Information Technology topics are slated for discussion... 1. WorkFlows 3.5 General Availability Release & SWAN's MSI * Installation Process * Troubleshooting 2. Using Peripherals with WorkFlows * Configuration of common peripherals * Barcode Scanners * Receipt Printers * Patron Image & Signature Devices * RFID pads 3. Frequently asked WorkFlows questions and answers for library IT 4. SIP2 & 3rd Party Vendor Integration * Action plan for configuration 5. Go-Live Preparations If you plan on attending the meeting, please be sure to register on L2. http://www.librarylearning.info/events/?eventID=19114 Unable to attend? Encore online webinars will be scheduled soon! We hope to see you there! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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Seeking Ideas/Best Practices for Migration Newsletter Issue #2!
by Brande Overbey 20 Feb '15

20 Feb '15

Hello SWAN Member Libraries, Have you and your library developed or incorporated any neat ideas to help your patrons prepare for migration, and would you like to share your wisdom with our other members? If so, please email me directly with your ideas! We will be including these in the "Catching Fire" section of our upcoming newsletter. Thank you, Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

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