October 2020 - SWANcom - swanlibraries.net

Unique Curbside Communicator Upgrade on Sunday, 11/8/2018
by Steven Schlewitt 30 Oct '20

30 Oct '20

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2020-10/82102> with details regarding Unique's upcoming upgrade to the Curbside Communicator tool. This upgrade is scheduled after 6:00 p.m. on Sunday, November 8th, and the new version will be live by Monday morning, November 9th. Following completion of the upgrade, your library will need to use a new URL for the admin tool along with a new password, which we'll be sending to you directly. We'll submit additional updates to the news post as the upgrade progresses. Thank you and have a great weekend! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

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Online Courses Launched
by webmaster＠swanlibraries.net 29 Oct '20

29 Oct '20

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October Quarterly Billing now available
by Helen Pinder 21 Oct '20

21 Oct '20

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The October (2020, Q3) Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/102020%20October%202020%20Qu…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making a payment. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Circulation Advisory Election
by Crystal Vela 20 Oct '20

20 Oct '20

The Circulation Advisory election is now open. The head of Circulation should be the one to make the selections, and there should only one vote per library. Please follow the instructions on the form. The election will close on November 6th at 5:00 PM, so please make all selections before then. https://fs8.formsite.com/SWANServices/election-circadv-2020/index.html If you have any questions please let me know. Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Planned Downtime* Web Services 6.0.3 Upgrade on 11/5, 2AM
by Steven Schlewitt 16 Oct '20

16 Oct '20

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2020-10/81699> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on November 5th at 2AM, but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you and have a great weekend! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

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Circulation Advisory Self Nominations
by Crystal Vela 15 Oct '20

15 Oct '20

Reminder---- The Circulation Advisory Group self-nomination form will close tomorrow Friday 16th, 2020 at the end of the day. Follow the link to enter your self-nomination. https://fs8.formsite.com/SWANServices/self-nom-circadv-2020/index.html Please send any questions to Crystal(a)SWANlibraries.net<mailto:Crystal@SWANlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Circulation Advisory Self-Nomination Reminder
by Crystal Vela 09 Oct '20

09 Oct '20

Reminder---- The Circulation Advisory Group self-nomination form opens today Monday, October 5th, 2020. Follow the link to enter your self-nomination. https://fs8.formsite.com/SWANServices/self-nom-circadv-2020/index.html Self-nominations will close on Friday October 16th, 2020 at the end of the day . Please send any questions to Crystal(a)SWANlibraries.net<mailto:Crystal@SWANlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Correcting Combo Pack records
by webmaster＠swanlibraries.net 09 Oct '20

09 Oct '20

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Network/VPN Outage 10/7
by Steven Schlewitt 07 Oct '20

07 Oct '20

SWAN Member Library Staff - We're currently investigating notices of a widespread network/VPN outage across our libraries. This appears to be part of a larger outage, either with the Microsoft Azure platform which hosts our server environment or with a major internet service provider. As of 12pm, the outage appears to have subsided, lasting only a few minutes. Most libraries have been able to reconnect. If your library is still down, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We'll post any updates or continued outages to the Known Issue<https://support.swanlibraries.net/node/81461> on our support site. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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SLUI 2020 - Monday October 12
by webmaster＠swanlibraries.net 07 Oct '20

07 Oct '20

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