October 2022 - SWANcom - swanlibraries.net

Sunsetting BLUEcloud Analytics Personal Accounts
by SWAN Communications 13 Dec '22

13 Dec '22

SWAN Member Library Staff, SWAN created BLUEcloud Analytics accounts for each member library to help manage subscriptions, reports, and collaboration in your library. We asked library staff using a personal account to add saved reports and subscriptions to the shared library account. The deadline for this is December 31, 2022; all personal logins will be removed after that date. The Sunsetting BLUEcloud Analytics Personal Accounts<https://support.swanlibraries.net/news/2022-10/91885> news article on the SWAN support site includes instructions for saving accounts and subscriptions and a list of Office Hours to attend. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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OTRS Ticketing System Not Accessible - Urgent matters call 844-SWANLIB
by SWAN Communications 28 Oct '22

28 Oct '22

SWAN Member Libraries, SWAN staff are not currently able to access newly created tickets or library staff replies to existing tickets. We will reply to any new tickets and replies already sent as soon as we are able to access them. If you have an urgent matter that needs our immediate attention please call us at 844-SWANLIB (844-792-6542) We will update the Known Issue<https://support.swanlibraries.net/issue/92127> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Known Issue - Indexing Issues While Searching in WorkFlows
by SWAN Communications 25 Oct '22

25 Oct '22

SWAN Member Libraries, We have received reports of titles not appearing and Heading Keys error messages while searching for titles recently added or updated in WorkFlows. We are working with SirsiDynix to identify and resolve the issue. We will update the Known Issue<https://support.swanlibraries.net/issue/92063> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Issue With Phone Hold Pickup Notices 10/19/2022
by SWAN Communications 19 Oct '22

19 Oct '22

Unique experienced an issue with phone pickup notices today (10/19/2022) that has been resolved. Please see our Known Issue for details: https://support.swanlibraries.net/issue/91988 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen 22.10 release is live
by SWAN Communications 19 Oct '22

19 Oct '22

Good morning member libraries, The Aspen 22.10 release is live. This release includes additional formats and theme enhancements. Read our news post<https://support.swanlibraries.net/news/2022-10/91951> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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October, 2022 Quarterly Billing is available
by SWAN Communications 18 Oct '22

18 Oct '22

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2022-10/91969> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Circulation Advisory Group Self-Nomination
by SWAN Communications 13 Oct '22

13 Oct '22

Hello Everyone, Circulation Advisory Self-nominations are closing tomorrow! Circulation Advisory meets only 4 times a year, you can read more about the group by clicking on the link. Here is the link for the Self-nomination form: https://fs8.formsite.com/SWANServices/self-nom-circadv-2022/index.html Please send any questions to Crystal(a)swanlibraries.net<mailto:Crystal@swanlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Checkouts Re-enabled for Axis 360 in Aspen
by SWAN Communications 12 Oct '22

12 Oct '22

Good afternoon, Axis 360 has been re-enabled in Aspen and checkouts through Aspen should now be working. Thank you for your patience while we worked closely with both Aspen and Baker & Taylor to restore credentials. If patrons report issues, please open a ticket with us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Committee of the Whole Meeting 10/4/22 - review of SWAN's MessageBee proposal
by SWAN Communications 04 Oct '22

04 Oct '22

Hello Library Directors & Administrators- SWAN will hold an online Committee of the Whole meeting next week Tuesday, October 4th at 10:00 a.m. via Zoom to review the proposal to enhance the library notifications SWAN provides users via email and SMS/text with MessageBee. The Zoom link and proposal is posted online with the agenda on the publicly available SWAN Support page below.. https://support.swanlibraries.net/meeting/91552 The proposal to add the MessageBee service from Unique Management was introduced at the September SWAN Quarterly meeting. This Committee of the Whole meeting is intended for those library representatives that will vote on the proposal at the December 1, 2022 Quarterly meeting (to be held in person at Oak Brook Public Library) to learn about the service, the new expense, and ask questions. Representatives from Unique Management will participate in the presentation next week and answer questions. I look forward to seeing you online! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Circulation Advisory Group Self-Nomination
by SWAN Communications 03 Oct '22

03 Oct '22

Calling all Circulation Managers! The SWAN Circulation Advisory Group is seeking individuals who are eager to test out new BLUEcloud Circulation functionality, offer insight into notification wording, and work directly with SWAN staff to help build a training curriculum, as well as assist with course development. If this sounds interesting to you, please throw your name in the hat. Simply write a short paragraph about why you would like to join the group. The Circulation Advisory Group self-nomination form opens today Monday, October 3rd, 2022, and will close on Friday, October 14th,2021. Here is the link for the Self-nomination form: https://fs8.formsite.com/SWANServices/self-nom-circadv-2022/index.html Please send any questions to Crystal(a)swanlibraries.net<mailto:Crystal@swanlibraries.net> I am looking forward to hearing from you! Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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