August 2015 - SWANcom - swanlibraries.net

HDS Closing Early
by Lauren Peltier 31 Aug '15

31 Aug '15

SWAN Libraries- The Hinsdale Public Library will be closing today at 7:00pm due to an electrical issue. They plan on opening tomorrow at 9:00am, regular hours. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

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SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 9/3 Now Online
by Brande Overbey 31 Aug '15

31 Aug '15

SWAN Members: The September Quarterly agenda is now posted: https://support.swanlibraries.net/sites/default/files/meeting/2015-09-03/ag… Meeting packet (7 pages): https://support.swanlibraries.net/sites/default/files/meeting/2015-09-03/pa… This meeting will be streamed live as well, at http://live.railslibraries.info/. We hope to see you on Thursday the 3rd! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

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September 17 RAILS Member Update
by Aaron Skog 28 Aug '15

28 Aug '15

SWAN Libraries: I want to pass on to you the upcoming RAILS meeting. September 17 RAILS Member Update The next RAILS Member Update<http://www.librarylearning.info/events/?eventID=20642> is Thursday, September 17, from 1:30 - 3:30 p.m. Members can attend at the RAILS Burr Ridge service center, at one of the library videoconference locations located throughout the RAILS area, or via one-way streaming. You will hear about RAILS' plans for continuing education (CE) and consulting services, including a series of cataloging webinars, workshops on the Freedom of Information Act (FOIA) and the Open Meetings Act (OMA), copyright/interlibrary loan training, new webinars for trustees, and delivery training videos, and more. Members will also hear the latest on the RAILS overlay project<https://www.railslibraries.info/catalogs/overlay> and learn more about the free services available to anyone who can't read standard print due to a visual limitation or physical disability. See L2 for more information/registration<http://www.librarylearning.info/events/?eventID=20642> and/or contact Mary Witt<mailto:mary.witt@railslibraries.info>, RAILS Communications Director, with any questions. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

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**RESOLVED** ENTERPRISE TROUBLE
by Rebecca Malinowski 27 Aug '15

27 Aug '15

Enterprise service has been restored. There was an outage in the Midwest that affected connections for many websites and services, including SirsiDynix's SaaS products like Enterprise. ICN was able to resolve the issue, and Enterprise is now functioning as expected. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Thursday, August 27, 2015 2:22 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Update: ENTERPRISE TROUBLE The issue with ICN is also affecting our web services connection to Enterprise. This means that while users that do not use ICN as their ISP (such as libraries on Comcast or users accessing the catalog from home) are able to connect to Enterprise, they will not be able to log in, place holds, or see item statuses. We will send an update when possible. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Edlyn LeFevour Sent: Thursday, August 27, 2015 2:13 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] ENTERPRISE TROUBLE The Enterprise catalog appears to be experiencing intermittent access problems. We are working with SirsiDynix to correct the issue. Problems seem to be related to the ISP. Libraries with ICN or Morenet will experience these issues. Other SD customers are reporting these issues, also. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

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Update: ENTERPRISE TROUBLE
by Rebecca Malinowski 27 Aug '15

27 Aug '15

The issue with ICN is also affecting our web services connection to Enterprise. This means that while users that do not use ICN as their ISP (such as libraries on Comcast or users accessing the catalog from home) are able to connect to Enterprise, they will not be able to log in, place holds, or see item statuses. We will send an update when possible. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Edlyn LeFevour Sent: Thursday, August 27, 2015 2:13 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] ENTERPRISE TROUBLE The Enterprise catalog appears to be experiencing intermittent access problems. We are working with SirsiDynix to correct the issue. Problems seem to be related to the ISP. Libraries with ICN or Morenet will experience these issues. Other SD customers are reporting these issues, also. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

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ENTERPRISE TROUBLE
by Edlyn LeFevour 27 Aug '15

27 Aug '15

The Enterprise catalog appears to be experiencing intermittent access problems. We are working with SirsiDynix to correct the issue. Problems seem to be related to the ISP. Libraries with ICN or Morenet will experience these issues. Other SD customers are reporting these issues, also. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

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*Resolved* WorkFlows Reports Error "User ID must contain at least two digits"
by Steven Schlewitt 26 Aug '15

26 Aug '15

The issue with the WorkFlows reports module is now resolved. All previously scheduled and new reports will run as expected. Thanks again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, August 26, 2015 10:06 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Reports Error "User ID must contain at least two digits" Importance: High SWAN Member Library Staff: We have a case open and are currently investigating an issue with the Symphony WorkFlows Reports module where access to reports result in the error "User ID must contain at least two digits". This issue currently only affects the Reports module. We will provide updates via SWANcom as soon as additional information is available. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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WorkFlows Reports Error "User ID must contain at least two digits"
by Steven Schlewitt 26 Aug '15

26 Aug '15

SWAN Member Library Staff: We have a case open and are currently investigating an issue with the Symphony WorkFlows Reports module where access to reports result in the error "User ID must contain at least two digits". This issue currently only affects the Reports module. We will provide updates via SWANcom as soon as additional information is available. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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Thomas Ford Memorial Library
by Sandy Frank 21 Aug '15

21 Aug '15

The Thomas Ford Memorial Library will be closed Friday, 8/28/15 for a staff in-service Sandy Frank Thomas Ford Memorial Library

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Woodridge Library Closing
by Woodridge Public Library 20 Aug '15

20 Aug '15

The Woodridge Library will be closed Friday, 8/28/15 for staff in-service. Woodridge Public Library 3 Plaza Drive Woodridge IL 60517 P630-964-7899 F630-964-0175

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