Enterprise service has been restored. There was an outage in the Midwest that affected connections for many websites and services, including SirsiDynix's SaaS products like Enterprise. ICN was able to resolve the issue, and Enterprise is now functioning as expected. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Thursday, August 27, 2015 2:22 PM To: swancom@list.swanlibraries.net Subject: [SWANcom] Update: ENTERPRISE TROUBLE The issue with ICN is also affecting our web services connection to Enterprise. This means that while users that do not use ICN as their ISP (such as libraries on Comcast or users accessing the catalog from home) are able to connect to Enterprise, they will not be able to log in, place holds, or see item statuses. We will send an update when possible. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski@railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info From: swancom-bounces@list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Edlyn LeFevour Sent: Thursday, August 27, 2015 2:13 PM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] ENTERPRISE TROUBLE The Enterprise catalog appears to be experiencing intermittent access problems. We are working with SirsiDynix to correct the issue. Problems seem to be related to the ISP. Libraries with ICN or Morenet will experience these issues. Other SD customers are reporting these issues, also. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour@railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net