January 2014 - SWANcom - swanlibraries.net

SWAN Up
by Aaron Skog 31 Jan '14

31 Jan '14

SWAN Libraries: The outage was brief, but Millennium Production was unavailable for a period. We have identified that this is related to our backup method. The solution will require some brief downtime this evening, after 9pm. We will notify you via SWANcom when this occurs. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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SWAN Down, Offline Circulation Recommended
by Aaron Skog 31 Jan '14

31 Jan '14

SWAN Libraries: The SWAN Production server began having problems around 2:55pm. Please go on Offline Circulation. We will update you via SWANcom and the SWAN website banner. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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Cicero PL is open
by Kate Boyle 31 Jan '14

31 Jan '14

Everyone Sorry not to have notified everyone yesterday that Cicero PL has reopened. Kate boyle SWAN Member Services 630-734-5162

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Questions Pertaining to Millennium Create Lists, Report Server
by Aaron Skog 30 Jan '14

30 Jan '14

SWAN Member Libraries: As I shared with you all on in an announcement Friday January 17th, SWAN Special Project Coordinator Mary Lou Coffman would be retiring and will no longer be available to assist you directly with requests. However, I want to outline support options for you that should be followed as of today's date. Please review the attached memo for clarification of how SWAN will provide consultant and manage requests in the area of Millennium Create Lists and the SWAN Report Server going forward. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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For libraries using ExpressLane -- status
by Kate Boyle 30 Jan '14

30 Jan '14

+++This message is for libraries using ExpressLane for their self-check workstation+++ +++ Please route to appropriate personnel +++ Everyone - Thank you for your patience and cooperation during our upgrade. If you are a library that uses the III ExpressLane product as your self-check and don't allow patrons to pay fines at the workstation, you can start using your self-checks now. If you have a credit card scanner and have implemented Ecommerce at your ExpressLane workstations -- your Circulation Department has been contacted by SWAN Member Services to conduct a test of Ecommerce at your ExpressLane workstation. If your Ecommerce test was successful, you can begin using your self-check workstation and allow patrons to pay fines at the self-check. If your Ecommerce test failed, you have the option to still use the workstation as a self-check and remove the credit card scanner from the workstation until the Ecommerce problem is resolved. Or you may wish to leave the self-check workstation disabled until the Ecommerce problem is resolved. Either way SWAN Member Services will be working on resolving your issues with Ecommerce and will get back to you as soon as the problem is corrected by Innovative. Thank you for your patience, please let us know if you should have any further issues at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Upgrade yesterday
by Kate Boyle 30 Jan '14

30 Jan '14

+++ Please route to appropriate personnel +++ Everyone - First and foremost we would like to thank all of our SWAN libraries for their cooperation and patience yesterday during our upgrade. We did have a number of issues that delayed us in re-establishing your access to SWAN. Those issues have now been resolved with your assistance. Unfortunately, we were unable to get all of the offline files run last night due to high processing levels on SWAN. SWAN computer room staff are still working through the files and updating them one at a time. We should have them all processed this evening. Once again, SWAN staff would like to thank all of you for your cooperation. In addition, we would be remiss if we didn't thank those libraries and staff members that went the extra mile to come into work early and start testing with us at 7 AM yesterday: * Cicero PL - Vickie Totton * Eisenhower PLD - Peggy Tomzik * Elmwood Park PL -Ahren Sievers * Melrose Park PL -Cindy Maiello-Gluecklich * Oak Lawn PL -Marcin Truty * Oak Park PL - Ian Nosek and the Material Services Dept. * Prairie Trails PLD - Sheri Starr Thank you all. And as a reminder : If you should experience any problems or have any questions, don't hesitate to contact us at 630-734-5153 or help(a)swanlibraries.net<mailto:help@swanlibraries.net> Please do not assume that someone else has reported a problem you may have encountered, SWAN staff would rather receive duplicate reports of a software problem then not be notified. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Cicero PL is closed - broken water main on Cermak Rd
by Kate Boyle 29 Jan '14

29 Jan '14

Everyone - Cicero PL is closed until at least 4 PM. There has been a water main break in the village. Assume they are closed until you are notified of their opening. Thank you. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Instructions for SWAN Libraries to Review before Going Back Online at 1:30pm
by Aaron Skog 29 Jan '14

29 Jan '14

SWAN Libraries: The upgrade to Millennium Release 2011 made some unexpected changes to how printing is managed. It took some time to review precisely which printing functions were affected. 1. We recommend Circulation Supervisors, Technical Services, and IT staff review the following documentation. http://support.swanlibraries.net/system/files/Public/Millennium_R2011_Defau… 2. SWAN will bring the VPN network back online at 1:30pm - 1:40pm depending on your library. 3. If you have questions during your reconfiguration of the printers please call the SWAN Member Services at 630-734-5153, or phone our staff at any of their direct phone numbers. 4. Transfer your Offline Circulation starting after 2pm 5. Express Lane should remain out of service. 6. Report Server: attempt use and be aware of it might have some problems printing. if you run into any issues, please contact SWAN immediately. Don't assume we already know! help(a)swanlibraries.info 630-734-5153 Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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Continue on Offline Circ: 11:10am
by Aaron Skog 29 Jan '14

29 Jan '14

SWAN Libraries: Continue to use Offline Circulation. We are preparing instructions for libraries for circulation managers and IT staff that will instruct how to deal with printer issues. As a reminder: Express Lane self-check stations should be put out of service, as we have a number of issues that will be need to resolved. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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Continue on Offline Circulation
by Aaron Skog 29 Jan '14

29 Jan '14

SWAN Libraries: Continue to use Offline Circulation. The problem we are diagnosing are related to Millennium Circulation printing. These problems are significant enough that we are working with Innovative support to resolve them. Once we have a fix in place we will notify you via SWANcom. We have no estimated time for you yet. We have also encountered Millennium Express Lane problems. Libraries using Express Lane should prepare to leave these out of service once SWAN comes back online. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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