SWANcom September 2021

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*Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m.

by SWAN Communications

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-09/88054> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on October 6th at 2 a.m., but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

2 years, 7 months

Monthly Patron Record Purge - starts October 15th

by SWAN Communications

The monthly process to remove inactive patrons for more than 10 years will begin in October. Please see the News Post Monthly Patron Record Purge - starts October 15th<https://support.swanlibraries.net/news/2021-09/87914> for details and additional documentation<https://support.swanlibraries.net/documentation/87627>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 7 months

Beanstack Pricing

by SWAN Communications

SWAN libraries will receive a 15% discount though September 30th on Beanstack. Thanks to those who joined the demos, see the news post Beanstack Reading Challenge Software & Mobile App (SWAN Discount)<https://support.swanlibraries.net/news/2021-09/87915> for information, pricing, and contact information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 7 months

SWAN Technology Update Meeting on 9/23/2021 at 10AM

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: We hope you'll join us next Thursday for a SWAN Technology Update meeting. This meeting is open to any interested library staff and covers a variety of technology-oriented projects and topics. Please see the posted meeting agenda<https://support.swanlibraries.net/sites/default/files/meeting/21_09_23/8210…> for more details. If you'll be in attendance, don't forget to register via L2<https://librarylearning.org/event/2021-09-23/swan-technology-users>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 7 months

SirsiDynix BLUEcloud Mobile Outage 9/15/2021

by SWAN Communications

SWAN Member Library Staff: SirsiDynix is reporting an outage of the BLUEcloud Mobil App (patron-facing). We will update the Known Issue<https://support.swanlibraries.net/issue/87902> posting with any additional information as it becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 7 months

SirsiDynix BLUEcloud Outage on 9/14/2021

by SWAN Communications

SWAN Member Library Staff: SirsiDynix is reporting intermittent outages of their BLUEcloud server host this morning, affecting access to many of SWAN's BLUEcloud products. The following services may be inaccessible while SirsiDynix investigates this issue: * Enterprise and WorkFlows credit card payment services * BLUEcloud Central * BLUEcloud Circulation * BLUEcloud Cataloging * BLUEcloud Acquisitions * BLUEcloud Analytics * Delivery of scheduled BLUEcloud Analytics reports * BLUEcloud Mobile App (patron-facing) * BLUEcloud Mobile Staff (aka BLUEcloud MobileCirc) This outage does not affect access to Enterprise, WorkFlows, or Aspen. We'll update the known issue<https://support.swanlibraries.net/issue/87889> posting with any additional information as it becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

Beanstack demo for SWAN Libraries

by SWAN Communications

This is a reminder of the Beanstack summer and year-round reading app on Tuesday, September 14th 10 AM or Wednesday, September 15th 1:30 PM. See the News Post for details<https://support.swanlibraries.net/news/2021-09/87805> and a link for registration. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

Undelivered Email and SMS Hold Pickup Notices 9/1/2021-9/7/2021

by SWAN Communications

SWAN Member Library Circulation Staff: Please be aware, some patrons may not have received hold pickup notices if their holds trapped after 2PM between 9/1 and 9/7. We have corrected the issue and ran a report to deliver these notes. Please refer to the Known Issue<https://support.swanlibraries.net/issue/87833> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

SWAN 9/2/21 Quarterly meeting recording, presentation, voting results now posted

by SWAN Communications

Hello everyone- You can catch up on the meeting of directors and administrators using the meeting archive link below. We have the meeting recording posted, along with the vote approving the use of funds for SWAN to perform an information security audit. https://support.swanlibraries.net/meeting/82153 If you have any questions, please feel free to reach out to me. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 8 months

Beanstack Demo and Discount Opportunity for SWAN Libraries

by SWAN Communications

Nearly half of our SWAN public libraries use Beanstack to track summer and year-round reading programs. See our Beanstack Demo - SWAN Discount Opportunity<https://support.swanlibraries.net/news/2021-09/87805> news post to register for a quick 30-minute demo and to find out more. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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SWANcom September 2021