March 2020 - SWANcom - swanlibraries.net

COVID-19: March 26th Member Update
by Dawne Tortorella 26 Mar '20

26 Mar '20

Our Fireside Chats<https://support.swanlibraries.net/covid-19/fireside-chats> provide links to recordings and registration. The March 24th recording is posted for viewing. Updates related to the Online Patron Registration, networking opportunities, and system actions are available in today's news post<https://support.swanlibraries.net/news/2020-03/68758>. Our COVID-19 page<https://support.swanlibraries.net/node/67477> will reflect updates and additional resources, as developed/announced. Stay well, and let us know how we can help. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Ancestry Library Edition
by Robin Hofstetter 25 Mar '20

25 Mar '20

Hello, We have been working with OpenAthens to configure the Athens proxy to work with Ancestry.com remotely. There have been some technical glitches because Ancestry hasn't previously been available for remote access. Once we have the redirector links available, I will send them to you through the help ticket you submitted. If you would like to be added to the list and haven't yet sent in your help ticket, please go ahead and send your request to help(a)swanlibraries.com<mailto:help@swanlibraries.com>. Please note there is a page dedicated to options to expand your online resources on the COVID-19 Information page. https://support.swanlibraries.net/node/68548 Thank you for your patience. Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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COVID-19: March 23rd Member Update
by Dawne Tortorella 23 Mar '20

23 Mar '20

Join us tomorrow for our first Fireside Chat. Register on L2<https://www.librarylearning.info/events/?eventID=31178>. Today's news post<https://support.swanlibraries.net/news/2020-03/68441> shares the agenda, as well as updates to extend days closed and opportunities to learn and connect. Updates continue to be posted to our COVID-19 page<https://support.swanlibraries.net/node/67477>. See you online. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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COVID-19: March 20 Member Update - Statewide Stay-at-home
by Dawne Tortorella 21 Mar '20

21 Mar '20

With the Governor's announcement of a statewide stay-at-home order through at least April 7th, we will be extending all days closed through April 7th for all libraries. See the full news post<https://support.swanlibraries.net/news/2020-03/68236> and visit our COVID-19 support page<https://support.swanlibraries.net/node/67477> for all news and information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Member Update: System updates related - COVID-19
by Dawne Tortorella 19 Mar '20

19 Mar '20

We continue to monitor systems and respond to help tickets. Please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> with any questions. Staff are staggering shifts to provide more extended coverage. Sending inquiries to our help ticketing system will enable us to respond as quickly as possible. Please see today's news post https://support.swanlibraries.net/news/2020-03/68026 for information and updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Self-Nomination Form for SWAN Board Open
by Aaron Skog 18 Mar '20

18 Mar '20

Hi SWAN Library Directors & Administrators-- With everything else going on I want to remind everyone we have a board election coming up. Two SWAN board seats will be open July 1, 2020 and the process to elect representatives begins with individuals self-nominating. Library directors and administrators should use the self-nomination form link below to submit your name and a written statement of interest. https://support.swanlibraries.net/news/2020-03/67431 The vote to select representatives will take place at the June 4th Quarterly meeting. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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COVID-19 Updates 3/17
by Dawne Tortorella 17 Mar '20

17 Mar '20

We continue to monitor the situation with our member libraries and appreciate all that our library partners are doing. Please review our news post from today, March 17<https://support.swanlibraries.net/news/2020-03/67810> for news, recommendations, and next steps SWAN is taking to support our membership and patrons. As the situation unfolds, the best page to bookmark and check regularly is: https://support.swanlibraries.net/covid19 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Update: Hours display in the BLUEcloud Mobile app
by Tara Wood 16 Mar '20

16 Mar '20

As 70% of our libraries are closed at this point and we anticipate more closings and extensions to existing closures, we’ve disabled the display of hours in the BLUEcloud Mobile app for all libraries. We have included messaging to check your library website for the most current hours. You can view the updated support site information here: https://support.swanlibraries.net/news/2020-03/67555 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> • 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Delivery Suspended Systemwide 3/16/20
by Aaron Skog 16 Mar '20

16 Mar '20

SWAN Libraries- RAILS announced at the online membership meeting that it will be suspending delivery for all libraries after the mid-day drops are completed today. Look for additional announcements from SWAN on recommended actions. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Hours updates in the BLUEcloud Mobile app
by Tara Wood 14 Mar '20

14 Mar '20

For those libraries that reported closures to SWAN as of Friday evening, SWAN has updated the hours display in your BLUEcloud Mobile app. We will continue to monitor closures and make updates. Read more on the SWAN support site: https://support.swanlibraries.net/news/2020-03/67555 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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