January 2017 - SWANcom - swanlibraries.net

RAILS/SWAN Planned Network Outage on Fri, Feb 3rd at 11pm
by webmaster＠swanlibraries.net 31 Jan '17

31 Jan '17

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Annual Patron Purge *CONCLUDED*
by Vickie Totton 30 Jan '17

30 Jan '17

The annual patron purge is now complete, thank you all for your assistance in keeping our database clean and up to date! Please let us know if you have not yet received a requested list and/or count of your purged patrons. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Tuesday, January 17, 2017 11:39 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] UPDATE: Annual Patron Purge Everyone: We will be splitting up the patron purge to ensure the overnight processing reports run correctly. The purge, and your lists, will be complete by the end of the week. Yesterday's reminder email contained a typo for the help desk email address; the correct address to open a ticket for a list of your purged patrons is help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you to all who alerted me to the typo! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Monday, January 16, 2017 3:20 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] REMINDER: Annual Patron Purge Just a reminder, the annual patron purge will take place tomorrow. Please open a ticket if you would like a list of your purged patrons. You can open a ticket by sending an email to help(a)swanlibraies.net<mailto:help@swanlibraies.net>. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Wednesday, December 21, 2016 4:06 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Annual Patron Purge ****Please route to appropriate personnel**** [cid:image001.jpg@01D27AF6.04ADD3D0]SWAN Annual Patron Purge We will be conducting our annual patron purge on January 17, 2017. The purge will remove any patron that meets the following criteria: * No checkouts or bills (including overdue fines) * Expiration date of earlier than 01/01/2014 (expired 3 or more years) OR * No checkouts or bills (including overdue fines) * Last Activity Date earlier than 01/01/2010 (no activity in 7 or more years) In the attached reports you will find lists of your patrons that meet either the expiration date or Last Activity Date criteria but have bills. Please let us know by January 13, 2017 if you would like us to cancel bills for patrons who are under the $5.00 or $10.00 threshold. If you have any questions regarding the purge please feel free to contact us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Fiction/Nonfiction Facet **Update**
by webmaster＠swanlibraries.net 30 Jan '17

30 Jan '17

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SVA Failed Calls Reports dating 1/24 and back
by Steven Schlewitt 25 Jan '17

25 Jan '17

SWAN Member Library Staff: During a regular purge of finished system reports this morning, all SVA Failed Call Reports were mistakenly removed from the Symphony server. Future reports will continue to populate in Finished Reports, as expected, but archived reports from today and back have unfortunately been removed from the server. Fortunately, I and several SWAN staff do have archived email copies of these reports that we'd be happy to send out to libraries that may need them. By the end of the day, I'll be sending last night's failed call reports to any libraries having failed SVA calls on Tuesday. These reports will be delivered to the library's associated aliased email address (aaa(a)notices.swanlibraries.net<mailto:aaa@notices.swanlibraries.net>). If you need any specific SVA failed call reports dating back beyond Tuesday, however, please send us a request at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll send along the archived report asap. We sincerely apologize for the inconvenience. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Update* Planned Network Outage on Wed, Jan 25 5am-6am
by Ian Nosek 25 Jan '17

25 Jan '17

SWAN Member Libraries: This morning's planned network outage concluded successfully and only lasted a brief two minutes. All impacted services were restored quickly and are currently available for use. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Aaron Skog Sent: Tuesday, January 24, 2017 4:17 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Reminder* Planned Network Outage on Wed, Jan 25 5am-6am SWAN Libraries: This is just a reminder of planned work in the RAILS datacenter tomorrow at 5am for 1 hour. Details on services impacted are listed in the SWAN support posting below. https://support.swanlibraries.net/news/2017-01-23/railsswan-planned-network… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Fiction/Nonfiction Facet Live on Enterprise
by webmaster＠swanlibraries.net 24 Jan '17

24 Jan '17

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*Reminder* Planned Network Outage on Wed, Jan 25 5am-6am
by Aaron Skog 24 Jan '17

24 Jan '17

SWAN Libraries: This is just a reminder of planned work in the RAILS datacenter tomorrow at 5am for 1 hour. Details on services impacted are listed in the SWAN support posting below. https://support.swanlibraries.net/news/2017-01-23/railsswan-planned-network… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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IPLAR
by Crystal Vela 23 Jan '17

23 Jan '17

**Please route to appropriate staff** SWAN has created reports using BLUEcloud Analytics to assist with IPLAR reports. Attached are instructions on how to find and use them. If you have any questions, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 *Please note my new email address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Enterprise Maintenance Scheduled Tonight 10pm, Jan 20
by Aaron Skog 20 Jan '17

20 Jan '17

SWAN Libraries: This maintenance at 10pm tonight on our hosted Enterprise was requested by SirsiDynix from the Software-as-a-Service (SaaS) Team. They indicated it was urgent. It will bring all of SWAN's Enterprise down for a period, perhaps an hour at the most. We will send out updates via SWANcom. https://support.swanlibraries.net/news/2017-01-20/enterprise-maintenance-sc… For reference, the other week I wrote about some ongoing Enterprise issues that SWAN is working with SirsiDynix to correct. I hope to provide you all an update next week on the subject of Enterprise. https://support.swanlibraries.net/news/2017-01-06/corrective-measures-enter… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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In transit Items
by Vickie Totton 20 Jan '17

20 Jan '17

**Please route to appropriate staff** SWAN will be running the List Items in Transit 30 Days or Longer report and distributing it on a monthly basis. Attached please find the report for this month and the instructions for processing it. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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