SWANcom April 2019

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5 years

River Forest Public Library Staff In-Service

by Vickie Totton

The River Forest Public Library will be closed Friday, April 26th for their Staff In-Service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

RPS In-Service

by Vickie Totton

Richton Park has asked us to inform you their In-Service date has been changed from May 28, 2019 to May 31, 2019. The library will be open on Tuesday, May 28; but closed on Friday, May 31. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

First Quarter (Jan-Mar) Billing is now available

by Helen Pinder

----Please route to appropriate staff---- The Quarterly Billing for the first quarter is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department in Burr Ridge. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/042019%20April%202019%20Quar…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

Enterprise Upgrade/Downtime Tuesday, April 16th at 2 a.m.

by Tara Wood

Good morning member libraries, SWAN has scheduled an upgrade to Enterprise v5.0.0.9, which patches a bug in Advanced Search. To prepare for the upgrade, Novelist displays in Enterprise will be disabled this afternoon. For more information, see the SWAN support site: https://support.swanlibraries.net/news/2019-04/66647 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

Intermittent Enterprise Outages / Holdings Display Issues on 4/15

by Steven Schlewitt

SWAN Member Library Staff: We're currently working with SirsiDynix support to investigate reports of intermittent Enterprise outages and issues with loading holdings information. We expect that Enterprise may exhibit outages extending several minutes throughout the morning as we work to resolve the issue. Thank you for your patience, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years

*Resolved, System Back Online* 4/10 WorkFlows Label Templates Unavailable

by Steven Schlewitt

The system restart has successfully restored all label templates and all services are now back online. Please login now to resume using WorkFlows online. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Wednesday, April 10, 2019 8:55 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: *Important - System Restarting Now* 4/10 WorkFlows Label Templates Unavailable SWAN Member Libraries - We've decided to restart the system now prior to our high volume logins to prevent this from being an extended issue. Following the restart, we expect the label templates will be restored. Offline should not be necessary - the system should be back online within a few minutes. We'll send an updated SWANcom as soon as the system is back online. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Rudy Host Sent: Wednesday, April 10, 2019 8:40 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] 4/10 WorkFlows Label Templates Unavailable SWAN Member Library Staff - Label templates are currently unavailable in WorkFlows. We have been in contact with SirsiDynix to resolve the issue, but it requires a complete halt of the system to restore them. We expect that the templates will be available for use again tomorrow. You can follow this issue on our support site at https://support.swanlibraries.net/node/66646. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 1 month

*Important - System Restarting Now* 4/10 WorkFlows Label Templates Unavailable

by Steven Schlewitt

SWAN Member Libraries - We've decided to restart the system now prior to our high volume logins to prevent this from being an extended issue. Following the restart, we expect the label templates will be restored. Offline should not be necessary - the system should be back online within a few minutes. We'll send an updated SWANcom as soon as the system is back online. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Rudy Host Sent: Wednesday, April 10, 2019 8:40 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] 4/10 WorkFlows Label Templates Unavailable SWAN Member Library Staff - Label templates are currently unavailable in WorkFlows. We have been in contact with SirsiDynix to resolve the issue, but it requires a complete halt of the system to restore them. We expect that the templates will be available for use again tomorrow. You can follow this issue on our support site at https://support.swanlibraries.net/node/66646. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 1 month

4/10 WorkFlows Label Templates Unavailable

by Rudy Host

SWAN Member Library Staff - Label templates are currently unavailable in WorkFlows. We have been in contact with SirsiDynix to resolve the issue, but it requires a complete halt of the system to restore them. We expect that the templates will be available for use again tomorrow. You can follow this issue on our support site at https://support.swanlibraries.net/node/66646. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 1 month

*Resolved* WorkFlows Outage on 4/9 - Please login / resume services online

by Steven Schlewitt

SWAN Member Library Staff - The Symphony WorkFlows server is back online and all services are again accessible. The issue was caused by a brief hardware outage in the Azure environment. When the issue occurred, automated failover services worked to redeploy our system to another stable environment, where we're now operating. We'll keep an eye on the system throughout the night and report any further issues if anything comes up. Thank you for your patience as we worked to investigate the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Tuesday, April 9, 2019 4:51 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Outage on 4/9 - Please use Offline temporarily SWAN Member Library Staff - We're currently experiencing an outage of the Symphony WorkFlows server. Please use WorkFlows in Offline mode until further notice. We'll send an updated SWANcom as soon as we have additional information. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 1 month

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SWANcom April 2019