December 2020 - SWANcom - swanlibraries.net

Resolved: BLUEcloud Mobile indexing issues
by Tara Wood 28 Dec '20

28 Dec '20

A reindex appears to have resolved the BLUEcloud Mobile and BLUEcloud staff indexing issues. If you notice any further issues, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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BLUEcloud Mobile indexing issues
by Tara Wood 28 Dec '20

28 Dec '20

The BLUEcloud Mobile app is not returning results for many items. We're working with SirsiDynix to investigate. We will send another swancom when the issues is resolved, and we will continue to update the known issue here: https://support.swanlibraries.net/node/84380 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Brief Enterprise Outage 12/26 3:15 PM
by Dawne Tortorella 26 Dec '20

26 Dec '20

We received notification from 2 libraries that they experienced a brief Enterprise outage on 12/26 at approximately 3:15 PM. The catalog is back up and we will be monitoring the situation. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Incorrect use of the |z analytic causing hold problems
by webmaster＠swanlibraries.net 23 Dec '20

23 Dec '20

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Annual Patron Record Purge - Delayed (until libraries are fully open)
by webmaster＠swanlibraries.net 21 Dec '20

21 Dec '20

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*Resolved 12/16* Google outage leading to bounced emails
by Steven Schlewitt 21 Dec '20

21 Dec '20

SWAN Member Library Staff: GMAIL service outages affected email bounces from Monday, 12/14 through Wednesday, 12/16. Those bounces should be ignored and have been resolved in our email system, so they will not repeat and patrons with those addresses will continue to receive notices as expected. Bounces from Thursday, 12/17 and on should be considered legitimate bounces and should be handled normally. Should there be any news on this matter, we will update the Known Issue<https://support.swanlibraries.net/node/84182> accordingly. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Dave Pacin Sent: Tuesday, December 15, 2020 8:30 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Google outage leading to bounced emails SWAN Member Library Staff: Google experienced a global outage yesterday during the time that email notifications were being sent by SWAN. Due to this, you may see an unusual number of bounces from gmail addresses. This does not mean the patron's email addresses are invalid, you should leave them in place in the patron's record. You may want to suggest that your patron check their accounts in Enterprise or the SWAN mobile app for the status if their items. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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ILLINET Traffic Survey (FY20)
by webmaster＠swanlibraries.net 20 Dec '20

20 Dec '20

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Retirement of SWANTech and SWANCirc Email Lists - Dec 31 2020
by webmaster＠swanlibraries.net 16 Dec '20

16 Dec '20

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Ancestry.com Library Edition Remote Access
by Robin Hofstetter 15 Dec '20

15 Dec '20

Hello, If you are a subscriber of Ancestry Library Edition, ProQuest has extended the temporary remote access until the end of March 2021. You can follow along with the ProQuest support article<https://support.proquest.com/articledetail?id=kA13r0000003VNdCAM>. We've added Ancestry to the Open Athens resource dashboard for all SWAN libraries currently using the SWAN URL method. Please replace this link https://swanlibraries.net/ancestry/ with this link https://go.openathens.net/redirector/swanlibraries.net?url=https://ancestry…<https://urldefense.com/v3/__https:/go.openathens.net/redirector/swanlibrari…> The Athens link will benefit patrons by acting as a single sign-on with the other resources on your page. If you have any questions, please let us know by sending a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Google outage leading to bounced emails
by Dave Pacin 15 Dec '20

15 Dec '20

SWAN Member Library Staff: Google experienced a global outage yesterday during the time that email notifications were being sent by SWAN. Due to this, you may see an unusual number of bounces from gmail addresses. This does not mean the patron's email addresses are invalid, you should leave them in place in the patron's record. You may want to suggest that your patron check their accounts in Enterprise or the SWAN mobile app for the status if their items. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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