December 2020 - SWANcom - swanlibraries.net

*Resolved* Issues with Enterprise eRC Collections
by Robin Hofstetter 11 Dec '20

11 Dec '20

Hello, eRC (eResource Central) collections in Enterprise are correct now after a full manual sync. We have closed the known issue on the support site and removed the Enterprise banner. Thank you for your patience. Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Issues with Enterprise eRC Collections
by Tara Wood 10 Dec '20

10 Dec '20

Good morning member libraries, eRC (eResource Central) collections in Enterprise are not syncing properly after a recent update. We have posted an Enterprise banner instructing patrons to visit the library website to access eBooks directly through the eBook vendor website. You can follow the known issue: https://support.swanlibraries.net/node/83828 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Welcome Glenside, Roselle, and Warrenville! 100 Libraries Strong
by webmaster＠swanlibraries.net 08 Dec '20

08 Dec '20

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*Concluded Successfully - Resume Work ONLINE for Dec 6th* SWAN100 Scheduled Downtime, Dec. 5th and 6th
by Steven Schlewitt 05 Dec '20

05 Dec '20

Our scheduled database maintenance has concluded successfully! All impacted services are back online and available for use. Please login to WorkFlows normally at your earliest convenience and begin work ONLINE Sunday 12/6. Offline is no longer needed. Our normal report schedule will also resume Sunday morning. We will attempt to process offline transactions periodically throughout Sunday, but you can expect that all offline transactions uploaded will be processed during the Sunday evening maintenance, meaning transactions processed Saturday will be reflected by Monday morning. Thank you for your patience throughout the process. Please let us know if you have any questions or encounter any issues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt <steven(a)swanlibraries.net> Sent: Saturday, December 5, 2020 1:40 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Rebuild Has Started - Please Use Offline* SWAN100 Scheduled Downtime, Dec. 5th and 6th Importance: High Our scheduled database rebuild has begun! The rebuild will extend throughout the day today (Saturday) and into Sunday. You will need to run WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> until the server is available again. Please review our SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news post for the latest updates on the rebuild process and for further information on SWAN services impacted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, December 2, 2020 10:59 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* SWAN100 Scheduled Downtime, Dec. 5th and 6th Just a quick reminder - our database rebuild will begin this upcoming Saturday, December 5th at 6AM and will continue through the day on Sunday, December 6th. This rebuild will require the use of Offline and many services will be unavailable throughout the process. For libraries offering curbside service, we recommend prepping and checking out materials to patrons prior to the 5th to reduce the need for offline processing. For additional details on the services impacted and how to use WorkFlows in Offline mode on the 5th and 6th, please see the SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Thursday, November 19, 2020 11:14 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Important* SWAN100 Scheduled Downtime, Dec. 5th and 6th SWAN Member Libraries: Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th. On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries. If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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*Rebuild Has Started - Please Use Offline* SWAN100 Scheduled Downtime, Dec. 5th and 6th
by Steven Schlewitt 05 Dec '20

05 Dec '20

Our scheduled database rebuild has begun! The rebuild will extend throughout the day today (Saturday) and into Sunday. You will need to run WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> until the server is available again. Please review our SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news post for the latest updates on the rebuild process and for further information on SWAN services impacted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, December 2, 2020 10:59 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* SWAN100 Scheduled Downtime, Dec. 5th and 6th Just a quick reminder - our database rebuild will begin this upcoming Saturday, December 5th at 6AM and will continue through the day on Sunday, December 6th. This rebuild will require the use of Offline and many services will be unavailable throughout the process. For libraries offering curbside service, we recommend prepping and checking out materials to patrons prior to the 5th to reduce the need for offline processing. For additional details on the services impacted and how to use WorkFlows in Offline mode on the 5th and 6th, please see the SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Thursday, November 19, 2020 11:14 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Important* SWAN100 Scheduled Downtime, Dec. 5th and 6th SWAN Member Libraries: Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th. On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries. If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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SWAN Support Site - Available
by Dawne Tortorella 03 Dec '20

03 Dec '20

The SWAN Support Site<https://support.swanlibraries.net/> is now available. If you are experiencing any problems, please clear your browser cache. We will continue to monitor the site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Support Site Outage on 12/2/2020
by Steven Schlewitt 02 Dec '20

02 Dec '20

SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Support Site<support.swanlibraries.net>, which is hosted alongside RAILS servers. We're working with RAILS to investigate the issue and hope to have more information soon. No other SWAN servers have been impacted by this outage. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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*Reminder* SWAN100 Scheduled Downtime, Dec. 5th and 6th
by Steven Schlewitt 02 Dec '20

02 Dec '20

Just a quick reminder - our database rebuild will begin this upcoming Saturday, December 5th at 6AM and will continue through the day on Sunday, December 6th. This rebuild will require the use of Offline and many services will be unavailable throughout the process. For libraries offering curbside service, we recommend prepping and checking out materials to patrons prior to the 5th to reduce the need for offline processing. For additional details on the services impacted and how to use WorkFlows in Offline mode on the 5th and 6th, please see the SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Thursday, November 19, 2020 11:14 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Important* SWAN100 Scheduled Downtime, Dec. 5th and 6th SWAN Member Libraries: Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th. On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries. If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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*Resolved* Overnight processing delayed
by Steven Schlewitt 01 Dec '20

01 Dec '20

Critical overnight reports have concluded. Please resume cataloging and processing materials as usual. The WorkFlows report queue will be further delayed as morning reports catch up, so you should anticipate some delays. Additionally, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> should you encounter any items displaying errors such as "hatwrapper exception" or "locked record". Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Dawne Tortorella Sent: Tuesday, December 1, 2020 8:05 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Overnight processing delayed The overnight indexing has not yet completed. You will not be able to perform cataloging functions until this is completed. You can track progress through the Known Issues log<https://support.swanlibraries.net/node/83527>. We will post an update when cataloging functions can resume. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Overnight processing delayed
by Dawne Tortorella 01 Dec '20

01 Dec '20

The overnight indexing has not yet completed. You will not be able to perform cataloging functions until this is completed. You can track progress through the Known Issues log<https://support.swanlibraries.net/node/83527>. We will post an update when cataloging functions can resume. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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