January 2024 - SWANcom - swanlibraries.net

OpenAthens Links Available
by SWAN Communications 31 Jan '24

31 Jan '24

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 5 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2023-10/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN in-service day 1/26/24
by SWAN Communications 26 Jan '24

26 Jan '24

Hello everyone, SWAN staff will be having our January in-service event on Friday, January 26th. Membership support and inquiries will be delayed until Monday, January 29th. Don't worry though, we will be monitoring for emergencies! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Committee of the Whole 2/6/24 meeting agenda & packet posted - next year's membership fees & EBSCO year-5 renewal
by SWAN Communications 25 Jan '24

25 Jan '24

Hello library directors & administrators- Each year we host a meeting presentation of next year's SWAN budget and membership fees, and this year's meeting will take place via Zoom on Tuesday, February 6th at 10 a.m. Below is information about the meeting. Meeting packet with budget & membership fees: https://support.swanlibraries.net/sites/default/files/meeting/24_02_06/9443… EBSCO year-5 renewal information is included in the above packet. Registration for the Zoom meeting is required in advance: https://swanlibraries-net.zoom.us/meeting/register/tZcrc--vqjgvHtbg1G6Vdc_c… If your library has made changes to its bond payment or debt service schedule in the past year, please know that the bond payment amount can impact your annual SWAN membership fee. We have a bond payment submission form on SWAN Support if you would like to provide this schedule. Libraries that have submitted this information in the past should consult the "Chart 3" within the meeting packet (exhibit pages 24-26). Library bond submission form: https://support.swanlibraries.net/form/94546 I hope to see everyone on February 6th! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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January Quarterly Billing is now available
by SWAN Communications 19 Jan '24

19 Jan '24

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2024-01/94544> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen release 24.01 is live
by SWAN Communications 17 Jan '24

17 Jan '24

Good morning member libraries, The Aspen 24.01 release is live. This release includes updates to the Aspen LiDA and SWAN Libraries + app, including a link for fines payments, improvements to notifications prompts, and auto-selecting the patron's preferred pickup location when placing a hold. Read more about this release on the SWAN support site: https://support.swanlibraries.net/news/2024-01/94539 If you have any questions or encounter any issues, please contact help(a)swanlibraries.net SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Hold Pickup Dates Extended
by SWAN Communications 12 Jan '24

12 Jan '24

SWAN Member Library Staff, A majority of SWAN libraries closed due to inclement weather today, some through tomorrow as well. As a courtesy, we have extended holds that would have expired today through this weekend. Holds with "Pickup by" dates of January 12th-15th will now expire Tuesday, January 16th to avoid patrons receiving Hold Cancelation Notices for items they were not able to retrieve due to closure or weather. We will update the News Article<https://support.swanlibraries.net/news/2024-01/94537> on the SWAN support site if there are any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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WorkFlows Currently Down
by SWAN Communications 05 Jan '24

05 Jan '24

SWAN Member Library Staff, We are currently experiencing an outage of the Symphony server; please use WorkFlows Offline Circulation<https://support.swanlibraries.net/documentation/64828> while the server is down. We encountered an error with an important database on the server this morning. We are in the process of repairing and hope to be up and running soon. We will be updating the Known Issue<https://support.swanlibraries.net/issue/94534> on the support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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NCOA Processing Complete
by SWAN Communications 03 Jan '24

03 Jan '24

National Change of Address processing was completed yesterday, January 2nd, and BLUEcloud Analytics reports for follow-up are available. We have also updated our documentation on this topic. Please see the following news post for more information: NCOA 2023 Processing Complete<https://support.swanlibraries.net/news/2024-01/94533>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Monthly Patron Record Purge
by SWAN Communications 03 Jan '24

03 Jan '24

SWAN Member Library Staff, The selection criteria have been updated to reflect a seven year inactive time period as reflected on the Monthly Patron Record Purge page of the SWAN support site. You will see an increase of patron records reflected in the Review Inactive Patrons history list subscription you received yesterday. The records in yesterday's list will be removed on February 15, 2024. For more information, please visit the Monthly Patron Record Purge<https://support.swanlibraries.net/documentation/87627> page of the SWAN support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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