August 2023 - SWANcom - swanlibraries.net

Scheduled Maintenance -- Rebuild Authority & Thesauri Indexes Sunday, 9/3
by SWAN Communications 04 Sep '23

04 Sep '23

Good afternoon SWAN Member Library Staff: SWAN will be running the Rebuild Authority Index and Rebuild Authority Thesauri Index jobs this Sunday, September 3rd, after all libraries are closed. These reports do take several hours to run so there may be a delay in the start of the standard reports for Labor Day Monday, September 4th. The Aspen online catalog will still be available for patrons. Have a great day! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Changes coming to Morningstar
by SWAN Communications 31 Aug '23

31 Aug '23

Hello, If you are a Morningstar subscribing library, please review the following News Post: https://support.swanlibraries.net/news/2023-08/94364 The News Post contains information on the change coming to Morningstar and new URLs that will need to be posted to your library website in the coming days. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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MessageBee Phone Reports Migrated
by SWAN Communications 30 Aug '23

30 Aug '23

We are pleased to announce that your MessageBee portal now provides access to phone notification reports and statistics. These used to be accessibile only to SWAN member staff. Please see today's news post for more information: MessageBee Phone Reports Migrated<https://support.swanlibraries.net/news/2023-08/94363> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Quarterly meeting 9/7/23 agenda & packet
by SWAN Communications 29 Aug '23

29 Aug '23

Hello library directors & administrators- The SWAN Quarterly meeting agenda and packet are posted for next week's meeting on Thursday, September 7th. This meeting will be held in person at Oak Brook Public Library but will also be live streamed via Zoom for those unable to attend. Meeting information with Oak Brook location, agenda, and packet: https://support.swanlibraries.net/meeting/92380 Or join the live stream of the meeting via Zoom at 10:00 a.m. on September 7th. https://swanlibraries-net.zoom.us/j/82234082998?pwd=a3ROSUx4dG9mbHhmNituSG1… Meeting ID: 822 3408 2998 Passcode: 806823 Have a great holiday weekend and I hope to see you next week! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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New MessageBee Documentation: 2-Way SMS Communication
by SWAN Communications 21 Aug '23

21 Aug '23

We'd like to draw your attention to a new page in our MessageBee Documentation portal regarding 2-Way SMS communications. Please see our news post for more information or navigate directly to the documentation. News Post: MessageBee 2-Way SMS Messaging Documentation<https://support.swanlibraries.net/news/2023-08/94360> Documentation: 2-Way SMS Communication<https://support.swanlibraries.net/documentation/94359> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen 23.08 release is live
by SWAN Communications 16 Aug '23

16 Aug '23

The Aspen 23.08 release is now live. The release includes the ability to create custom search facets and an update to last month's public item notes feature. Read more on our news post: https://support.swanlibraries.net/news/2023-08/94358 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Expo Registration Deadline Tomorrow
by SWAN Communications 09 Aug '23

09 Aug '23

We'd like to remind everyone that tomorrow is the last day to register for SWAN Expo 2023 is tomorrow, August 10th. The registration form will no longer be available after that. If you are planning to attend, please register as soon as possible: SWAN Expo Registration<https://support.swanlibraries.net/meetings-trainings/annual-conference/regi…> If you need to make any adjustments to registrations after the form is closed, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Finally, our SWAN Expo Round Table Topics Survey<https://fs8.formsite.com/SWANServices/nvrhhjc0bo/index> is still live. If you haven't already done so, we'd appreciate your feedback in preparation for these sessions. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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RESOLVED - Delays in overnight processing reports 8/8/23
by SWAN Communications 08 Aug '23

08 Aug '23

SWAN Member Library Staff: Our report schedule has caught up. You may continue to schedule reports as needed. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Ian Nosek Sent: Tuesday, August 8, 2023 7:10 AM To: swancom(a)list.swanlibraries.net Subject: Delays in overnight processing reports SWAN Member Library Staff: One of our overnight processing reports ran longer than normal. This has delayed our normal overnight and our remaining processing and our reports are behind schedule. That processing includes: * Updating patron blocking for Fine Free libraries * Expiring holds * Resetting of Onshelf Items wizard We have confirmed that the long-running report has concluded and the report schedule is moving again. While our report schedule is catching up, please refrain from scheduling any non-critical reports until we send notice that reports have caught up. If you encounter any error messages during this time, please open a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For more information, please see the Known Issue<https://support.swanlibraries.net/issue/94357> on our support site. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Delays in overnight processing reports
by SWAN Communications 08 Aug '23

08 Aug '23

SWAN Member Library Staff: One of our overnight processing reports ran longer than normal. This has delayed our normal overnight and our remaining processing and our reports are behind schedule. That processing includes: * Updating patron blocking for Fine Free libraries * Expiring holds * Resetting of Onshelf Items wizard We have confirmed that the long-running report has concluded and the report schedule is moving again. While our report schedule is catching up, please refrain from scheduling any non-critical reports until we send notice that reports have caught up. If you encounter any error messages during this time, please open a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For more information, please see the Known Issue<https://support.swanlibraries.net/issue/94357> on our support site. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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New MessageBee Feature - 2-Way SMS Communications
by SWAN Communications 01 Aug '23

01 Aug '23

Unique has released a new MessageBee feature allowing for 2-way communication with patrons via SMS. Some of you have been eagerly anticipating this functionality. Please refer to our news post for more information and access to Unique's documentation: MessageBee "SMS Messaging" Tool<https://support.swanlibraries.net/news/2023-08/94353> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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