June 2017 - SWANcom - swanlibraries.net

Tinley Park PL Closed Today - Power Outage
by Brande Overbey 30 Jun '17

30 Jun '17

Hello SWAN Libraries, Due to a power outage, Tinley Park PL will be closed for the remainder of the day today, Friday June 30th. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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In Transit Items
by Vickie Totton 30 Jun '17

30 Jun '17

**Please route to appropriate staff** Attached please find the In Transit report for this month and the instructions for processing it. Thank you all for your patience and hard work while we have tried to figure out what to do with our in transit items, please look for more information to follow. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Removal of Non-functioning "Text This To Me" button in Enterprise
by webmaster＠swanlibraries.net 29 Jun '17

29 Jun '17

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SWAN July Board Meeting Date Change
by webmaster＠swanlibraries.net 22 Jun '17

22 Jun '17

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*Resolved* Intermittent issues with user records on 6/20, 6/21
by Steven Schlewitt 22 Jun '17

22 Jun '17

SWAN Member Library Staff: Good news - the additional maintenance performed last night appears to have been successful in resolving the intermittent searching issues that we've been experiencing. SWAN staff ran through several examples that had been provided this morning and found every record to be fully searchable. Should you continue to experience issues searching user records or encounter any records that appear in error, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> with the example. Thank you for your patience as we worked to resolve the issue. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, June 21, 2017 10:37 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Update* Intermittent issues with user records on 6/20, 6/21 Importance: High SWAN Member Library Staff: We continue to experience intermittent issues with searching user records today. Again, this appears to only affect select records that were either created or updated in some way since Monday. These records should still be fully accessible, but may not be searchable using some or all matching fields. Although last night's maintenance concluded successfully, we've been informed that we will likely need to run an additional maintenance report this evening to clean up some of the search indexes. Watch for an additional SWANcom update tomorrow morning. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, June 20, 2017 12:55 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Intermittent issues with user records on 6/20 SWAN Member Library Staff: Due to an error in one of our overnight maintenance reports, we're encountering some intermittent issues when searching user records. We believe this is limited to records that have just been updated or created within the last day, and while these records still appear to be accessible, they have not been fully indexed for searching. We've been in contact with SirsiDynix support regarding the issue, and hope to have it resolved within the next nightly maintenance report schedule, if not later today. Should you encounter any inaccessible user records or issues that appear to be related, please let us know by submitting a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please be sure to provide examples, if possible, as it helps us to investigate the issue further. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Library closing due to HVAC issues
by Kate Boyle 21 Jun '17

21 Jun '17

Oak Park Public Library's Dole Branch is closing at 1pm today and will remain closed on June 22nd and 23rd due to HVAC issues. We hope to reopen on Saturday, June 24th. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Update* Intermittent issues with user records on 6/20, 6/21
by Steven Schlewitt 21 Jun '17

21 Jun '17

SWAN Member Library Staff: We continue to experience intermittent issues with searching user records today. Again, this appears to only affect select records that were either created or updated in some way since Monday. These records should still be fully accessible, but may not be searchable using some or all matching fields. Although last night's maintenance concluded successfully, we've been informed that we will likely need to run an additional maintenance report this evening to clean up some of the search indexes. Watch for an additional SWANcom update tomorrow morning. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, June 20, 2017 12:55 PM To: swancom(a)list.swanlibraries.net Subject: Intermittent issues with user records on 6/20 SWAN Member Library Staff: Due to an error in one of our overnight maintenance reports, we're encountering some intermittent issues when searching user records. We believe this is limited to records that have just been updated or created within the last day, and while these records still appear to be accessible, they have not been fully indexed for searching. We've been in contact with SirsiDynix support regarding the issue, and hope to have it resolved within the next nightly maintenance report schedule, if not later today. Should you encounter any inaccessible user records or issues that appear to be related, please let us know by submitting a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please be sure to provide examples, if possible, as it helps us to investigate the issue further. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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new phone number for Melrose Park
by Kate Boyle 21 Jun '17

21 Jun '17

Melrose Park Public Library has a new phone number 708-649-7400 If someone dials the old number 708-343-3391 it will forward to the new number. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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High Demand Holds
by Crystal Vela 20 Jun '17

20 Jun '17

+++Please route to appropriate personnel+++ Please see the revised documentation for High Demand Holds. This new and improved documentation explains the best way to sort the report to achieve the best results. Following these instructions will ensure that all data is sorted and deduped correctly. As always please send in any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Intermittent issues with user records on 6/20
by Steven Schlewitt 20 Jun '17

20 Jun '17

SWAN Member Library Staff: Due to an error in one of our overnight maintenance reports, we're encountering some intermittent issues when searching user records. We believe this is limited to records that have just been updated or created within the last day, and while these records still appear to be accessible, they have not been fully indexed for searching. We've been in contact with SirsiDynix support regarding the issue, and hope to have it resolved within the next nightly maintenance report schedule, if not later today. Should you encounter any inaccessible user records or issues that appear to be related, please let us know by submitting a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please be sure to provide examples, if possible, as it helps us to investigate the issue further. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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