August 2024 - SWANcom - swanlibraries.net

Scheduled Maintenance -- Rebuild Headings and Text Database Indexes Sunday, 9/1
by SWAN Communications 03 Sep '24

03 Sep '24

Good afternoon SWAN Member Library Staff: SWAN will be performing scheduled maintenance on our indexes this Sunday, September 1st, after all libraries are closed. These reports do take several hours to run so there may be a delay in the start of the standard reports for Labor Day Monday, September 2nd. WorkFlows will not be available during the scheduled maintenance window. The Aspen online catalog will still be available for patrons. Have a great day! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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OpenAthens Links Available
by SWAN Communications 30 Aug '24

30 Aug '24

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 12 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2023-10/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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POSTPONEMENT: Aspen server upgrade Thursday, 8/29
by SWAN Communications 29 Aug '24

29 Aug '24

Good afternoon member libraries, Our Aspen production server upgrade was scheduled to begin shortly, we have just been informed by ByWater, our Aspen host, that this will not happen today. The system message in Aspen will be removed and our SWAN support site will be updated to reflect the postponement. When we have a new date and time, we will send out new communication. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Quarterly 9/5/24 meeting agenda & packet now posted
by SWAN Communications 28 Aug '24

28 Aug '24

Hello SWAN directors & administrators- The Quarterly meeting of directors and administrators will take place at Oak Brook Public Library on Thursday, September 5th at 10:00 a.m. The agenda and packet are posted on the meeting page below. https://support.swanlibraries.net/meeting/94458 The meeting packet has a document that I hope will be of interest to many of you, which is our research into online patron registration options for member libraries. We will need to replace our existing solution in the upcoming year, and we investigated more robust options such as identity verification and library map boundary verification. Both of those options are possible, and we will present at the meeting and answer any questions about our research. If you would prefer to watch the meeting via Zoom, you will need to register in advance using the link below. https://swanlibraries-net.zoom.us/meeting/register/tZEqdu-prTwjGtL6oPUXBfqj… Additionally, I think you may already know this, but SWAN will be closed on Monday, September 2nd next week for Labor Day. Thank you, and have a great holiday weekend! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Update: Aspen downtime Thursday, 8/29
by SWAN Communications 28 Aug '24

28 Aug '24

Good afternoon member libraries, Our Aspen production server upgrade will take place Thursday, August 29th between 1PM and 5PM - not 8/28 as previously communicated. During this time, patron account functions will be unavailable in both the Aspen Discovery web catalog and the SWAN Libraries + app. Patrons can search in the catalog and the app, but item statuses will not update (e.g. checked out items may show as on shelf). SWAN will post a system message banner for all catalogs the morning of August 29th. We will update our support site with an all clear following the upgrade: https://support.swanlibraries.net/news/2024-08/94668 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Symphony WorkFlows Down
by SWAN Communications 28 Aug '24

28 Aug '24

SWAN Member Libraries: Symphony WorkFlows is currently down. We are troubleshooting the issue with SirsiDynix and will update the Known Issue<https://support.swanlibraries.net/issue/94669> on our SWAN support site as we have more information. Please use the Offline Circulation module while we troubleshoot the issue. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Aspen downtime Wednesday 8/28
by SWAN Communications 22 Aug '24

22 Aug '24

Good morning member libraries, ByWater Solutions, our Aspen Discovery hosting and support provider, is upgrading our Aspen production server on Wednesday, August 28th between 1PM and 5PM. During this time, patron account functions will be unavailable in both the Aspen Discovery web catalog and the SWAN Libraries + app. Patrons can search in the catalog and the app, but item statuses will not update (e.g. checked out items may show as on shelf). SWAN will post a system message banner for all catalogs the morning of August 28th. We will update our support site following the upgrade: https://support.swanlibraries.net/news/2024-08/94668 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Expo registration ends today, Friday, August 16th
by SWAN Communications 16 Aug '24

16 Aug '24

Hello SWAN members- The SWAN Expo registration will close at the end of the day today. This is also the last day to cancel your registration if you are unable to attend. You can register and view attendees from the link below. If you need to cancel, please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will remove you from the list. SWAN Expo 2024 | SWAN Library Services (swanlibraries.net)<https://support.swanlibraries.net/meetings-trainings/annual-conference> The full printable schedule for next Friday's August 23rd event is posted. This is a larger event than last year with a variety of session topics. SWAN-Expo-2024-schedule.pdf (swanlibraries.net)<https://support.swanlibraries.net/system/files/Public/2024-08/SWAN-Expo-202…> Libraries with staff attending can expect an invoice from SWAN after the event for those staff registered ($35 per person). Registered staff can expect a confirmation email next week on Monday. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Aspen 24.08 release
by SWAN Communications 14 Aug '24

14 Aug '24

Good morning member libraries, The Aspen 24.08 release is live. This is primarily a bug fix release. Read the details on the SWAN support site: https://support.swanlibraries.net/news/2024-08/94665 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Issues Connecting to WorkFlows
by SWAN Communications 01 Aug '24

01 Aug '24

SWAN Member Libraries: We are receiving reports of not being able to connect to Symphony WorkFlows although there are many users that remain logged in. We are troubleshooting this and will update the Known Issue<https://support.swanlibraries.net/issue/94662> as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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