June 2020 - SWANcom - swanlibraries.net

UPDATE: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice
by Rudy Host 30 Jun '20

30 Jun '20

SWAN Member Library Staff, Our long-running overnight processing has concluded successfully. You may now resume normal operations in WorkFlows. Please note that we are behind in our normal report schedule, so it may take some time for any new reports to run. We do not expect that you will see any errors, but please continue to report any that you encounter by submitting a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you for your patience and understanding. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Rudy Host Sent: Tuesday, June 30, 2020 7:21 AM To: swancom(a)list.swanlibraries.net Subject: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice SWAN Member Library Staff, We are experiencing a delay in our nightly processing. Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're investigating the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice
by Rudy Host 30 Jun '20

30 Jun '20

SWAN Member Library Staff, We are experiencing a delay in our nightly processing. Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're investigating the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Phase 4 Reopening Updates
by Dawne Tortorella 25 Jun '20

25 Jun '20

Libraries are preparing to resume delivery, some will be restarting resource sharing, and others will be opening doors to the public in the upcoming weeks. In order for us to be prepared to help you, we ask that you review the following: 1. Visit the COVID-19 Home Page<https://support.swanlibraries.net/covid-19> and review the new information posted on 6/25/20 * Verify reopening details<https://support.swanlibraries.net/node/75665> - submit a support ticket for changes * Opt-in for the date you would like to resume pick-up notices<https://support.swanlibraries.net/forms/75250> 2. Review today's news post on Holds Management - Return to Service<https://support.swanlibraries.net/news/2020-06/75723> - we want to make sure we are supporting each other in local timelines for return to service We will work with you through our ticketing system on your plans for reopening to the public. When you open your doors, the system is ready to checkout material to patrons. There may be configurations to reset and review, collections to unshadow, and other actions you wish to take. We will work with you to facilitate those changes both before and after your doors open. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Planned Enterprise Server Maintenance/Downtime on June 30th at 3AM
by Steven Schlewitt 24 Jun '20

24 Jun '20

SWAN Member Library Staff, Please be aware, SirsiDynix will be performing planned maintenance of the Enterprise catalog server on Tuesday, June 30th at 3AM which will require downtime throughout the process. The maintenance is expected to take no longer than an hour, so the impact will be minimal. Should complications arise or any changes occur, we'll include updates on the news post<https://support.swanlibraries.net/news/2020-06/75664>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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EBSCO issues resolved
by Robin Hofstetter 24 Jun '20

24 Jun '20

Good morning, All issues with access to EBSCOhost research databases, EDS, and EBSCOadmin are now resolved. We apologize for the inconvenience. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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EBSCO outage for EBSCOhost, EDS, and EBSCOadmin
by Robin Hofstetter 23 Jun '20

23 Jun '20

Hello, I posted a Known Issue<https://support.swanlibraries.net/node/75585> on the SWAN Support Site. EBSCOhost research databases, EDS, and EBSCOadmin, are currently down. We are following the status updates and will notify you when it has been resolved. Thank you, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Custom Longoverdue Report Will Resume
by Vickie Totton 22 Jun '20

22 Jun '20

The Custom Longoverdue Report will resume this Friday, June 26. Please see the Custom Longoverdue Report news article<https://support.swanlibraries.net/news/2020-06/75509> on the SWAN Support Site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Onshelf Items with Holds wizard not populating
by Dave Pacin 19 Jun '20

19 Jun '20

SWAN Member Library Staff: Please see the latest known issue with the Onshelf Items with Holds wizard<https://support.swanlibraries.net/node/75278> on the SWAN support site. We are currently working with SirsiDynix on this issue and hope to have it resolved shortly. Please refer to the known issues post for the latest updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Ancestry Remote Access Extended through July
by Robin Hofstetter 17 Jun '20

17 Jun '20

Hello, ProQuest has extended remote access to Ancestry.com for current subscribers through the end of July. Our existing authentication will continue until ProQuest revokes remote access. You can follow the updates on the SWAN Support Site for Covid-19 Online Resources<https://support.swanlibraries.net/node/68548> or the ProQuest Support Site<https://support.proquest.com/articledetail?id=kA13r0000003VNdCAM> for up to date information. Please join the E-Resources Forum<https://forums.swanlibraries.net/> to stay informed on discussion topics. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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EBSCO Group-Purchase Go Live July 8th
by Tara Wood 17 Jun '20

17 Jun '20

Good morning member libraries, The EBSCO Group Purchase is set to go live on July 8th. See the EBSCO update on the SWAN Support Site<https://support.swanlibraries.net/news/2020-06/75030> for information on promotional graphics, training resources, and updating your library websites with your new EBSCO database links: https://support.swanlibraries.net/news/2020-06/75030 We will also hold a member update on July 8th - register on L2: https://www.librarylearning.info/events/?eventID=31583 If you have any questions, email help(a)swanlibraries.net. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> help(a)swanlibraries.net

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