July 2020 - SWANcom - swanlibraries.net

Bibliographic Services Request Forms
by webmaster＠swanlibraries.net 24 Jul '20

24 Jul '20

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*Resolved* Error with Overnight Processing on 7/24 - Record Errors Possible
by Steven Schlewitt 24 Jul '20

24 Jul '20

SirsiDynix has resolved the issue and corrected 4,495 records that were in an error state. SWAN Bib Services staff have not encountered any further records in question, but we'll keep a watch throughout the day and report if any further significant issues occur via the Known Issue<https://support.swanlibraries.net/node/77751>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Friday, July 24, 2020 6:32 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Error with Overnight Processing on 7/24 - Record Errors Possible SWAN Member Library Staff, One of our critical overnight maintenance reports responsible for committing cataloged record changes to the database has terminated abnormally. We've submitted an urgent case with SirsiDynix support to investigate the issue further and determine what impact this may have on our daily processes. Please proceed to login and use WorkFlows normally, however cataloging functions and access to certain impacted records may result in "Heading not found" or "Keys need to be indexed" errors. Additionally, you may have trouble searching for certain records through WorkFlows. We'll update the Known Issue<https://support.swanlibraries.net/node/77751> on our support site as soon as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Error with Overnight Processing on 7/24 - Record Errors Possible
by Steven Schlewitt 24 Jul '20

24 Jul '20

SWAN Member Library Staff, One of our critical overnight maintenance reports responsible for committing cataloged record changes to the database has terminated abnormally. We've submitted an urgent case with SirsiDynix support to investigate the issue further and determine what impact this may have on our daily processes. Please proceed to login and use WorkFlows normally, however cataloging functions and access to certain impacted records may result in "Heading not found" or "Keys need to be indexed" errors. Additionally, you may have trouble searching for certain records through WorkFlows. We'll update the Known Issue<https://support.swanlibraries.net/node/77751> on our support site as soon as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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SWAN Quarterly Billing Available
by Helen Pinder 20 Jul '20

20 Jul '20

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The July (2020, Q2) Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/072020%20July%202020%20Quart…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Email Issue with Symphony Server, 7/18-19
by Steven Schlewitt 19 Jul '20

19 Jul '20

SWAN Member Library Staff, Due to an unexpected system error, emails sent from the Symphony/WorkFlows server were not delivered to patrons or staff this Saturday or Sunday. This includes all emailed notices, reports, and receipts. We determined that the issue resulted from a misconfigured service following recent system updates. We have resolved the issue and the server has resumed sending all emails. However, we have been unable to resend emails that should have been delivered to patrons and staff throughout the weekend. We will continue to review options to capture these missed notices into Monday and will provide updates to the Known Issue<https://support.swanlibraries.net/node/77451> as they become available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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New Genre Facet in Enterprise
by webmaster＠swanlibraries.net 17 Jul '20

17 Jul '20

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EBSCO Access Links
by Robin Hofstetter 15 Jul '20

15 Jul '20

Hello, Last week we sent an email with the attached spreadsheet listing the EBSCO access links. There were several that were not working. All links are working now. There are two important changes to note. If you have already added these links to your website, you'll want to update both of them as the links have changed since last week. Previously, Science Reference Center used the EBSCOhost interface but is now a separate interface. Biography Reference Bank (one of the four available for selection) was formerly named Biography Reference Center, and along with a name change, it moved from a separate interface to the EBSCOhost interface. The patron site is live and searchable. https://swanlibraries.net/articles-databases/databases/ Article Search is also live with new selections. We've scheduled a SWAN EBSCO Statistics Training for October 7, 2020. In this training, we'll go over how to pull and read COUNTER 5 reports. You can find it on L2, and there is no registration necessary. https://www.librarylearning.info/events/?eventID=31660 If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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from IHSL: The Library's Illustrate Guide to Pandemic Tub Handling Procedures
by Dawne Tortorella 14 Jul '20

14 Jul '20

Many have asked for a flowchart to help explain handling of delivery bins and quarantine requirements from RAILS. The Illinois Heartland Library System has developed a flowchart which clearly illustrates procedures. See The Library's Illustrated Guide to Pandemic Tub Handling Procedures<https://illinoisheartland.org/content/article/librarys-illustrated-guide-pa…> - and thank you to our friends at Heartland for sharing this resource! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Manage Hold Shelf Wizard replaces Clean Hold Shelf Report
by Dawne Tortorella 13 Jul '20

13 Jul '20

Starting immediately, a new process for managing items on the hold shelf has been implemented. Please see the news post, Manage Hold Shelf Wizard replaces Clean Hold Shelf Report<https://support.swanlibraries.net/news/2020-07/77033> and review the documentation outlined under Manage Hold Shelf Wizard<https://support.swanlibraries.net/news/2020-07/77033> on the SWAN support site. Some libraries have been using this tool for some time as it was introduced with our last Symphony 3.6.2 upgrade in January, 2020. We will be sharing tips and uses at upcoming Circulation Advisory and Circulation Users meetings. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Resolved* EBSCO Alert
by Robin Hofstetter 13 Jul '20

13 Jul '20

Hello, The issue from this morning with the EBSCO databases has been resolved. Thank you for your patience. Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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