July 2020 - SWANcom - swanlibraries.net

EBSCO Alert
by Robin Hofstetter 13 Jul '20

13 Jul '20

Hello, EBSCO sent an alert reporting a service issue for EBSCO links and EDS. I've added it to the Known Issues on the SWAN site. As soon as it is resolved, I'll send a notification via SWANcom. https://support.swanlibraries.net/node/77013 Service Issue Reported - "Potential Security Risk" notifications New incident: Identified EBSCO Customer Support has received reports of customers receiving "Potential Security Risk" errors when attempting to access EBSCO resources. Our engineering teams are currently aware of the cause of this issue and are working to resolve it. We will update this page when more information is available. Time posted Jul 13, 13:48 UTC Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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EBSCO Access Links
by Robin Hofstetter 10 Jul '20

10 Jul '20

Hello, Attached is a spreadsheet with the EBSCO links for those you selected for the EBSCO group purchase. You can find your library by scrolling across the tabs at the bottom. There are a handful of links that are not working yet. We've highlighted those in yellow. We are working with EBSCO to get these fixed and will let you know as soon as they are working. We've tested all of these remotely through Open Athens authentication. Inside the library, they should go directly to the database. If they are not, then please send a list of your library IP ranges in a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will need to confirm we have the correct IPs on file with EBSCO. We've also created a SWAN Patron Site. You can copy and paste the access links from there as well. This page isn't live yet because we want to confirm that all links are working before we enable it. You can find your library page by going to this link and inserting your three-letter library code in the highlighted space. https://swanlibraries.net/lib/xxx If you weren't able to attend the Group Purchase Meeting we had on Wednesday, you can find the recording on the Support Site. Here's the link. https://support.swanlibraries.net/tutorial/76697 If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> rather than emailing me directly. I'm happy to answer your questions! Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Resource Sharing - Flood Control
by Vickie Totton 09 Jul '20

09 Jul '20

We have been troubleshooting issues that arose from our return to Resource Sharing this week. Please see our Resource Sharing - Flood Control<https://support.swanlibraries.net/news/2020-07/76727> news article on the SWAN Support Site for important updates and instructions. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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*Resolved* Article Search Authentication Issues
by Robin Hofstetter 09 Jul '20

09 Jul '20

Good morning, The Article Search authentication issues are resolved. Thank you for your patience as we worked through the issue. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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EBSCO access links
by Robin Hofstetter 08 Jul '20

08 Jul '20

Hello, We do not have all of the access links for our EBSCO Group Purchase from EBSCO. They are working on the remaining set. Once we have the complete order and we've tested them, we will send them out to you. I'm sorry about the time this is taking. Please join us today at 1:00 PM for an EBSCO Group Purchase Update. You can register on L2. https://www.librarylearning.info/events/?eventID=31583 Thank you, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Article Search Authentication Issues
by Tara Wood 08 Jul '20

08 Jul '20

Good morning member libraries, We have posted a known issue to the SWAN Support Site regarding authentication issues with Article Search. These issues do not affect direct links to your databases from your library websites. You can follow the progress of this issue on the support site, and we will send out a notification when the issue is resolved. https://support.swanlibraries.net/node/76651 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Resolved* Symphony/WorkFlows Brief Outage 7/8
by Steven Schlewitt 08 Jul '20

08 Jul '20

The circ map policy issues have been resolved and the Symphony/WorkFlows server is again available. Thank you for your patience as we worked through the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, July 8, 2020 8:51 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Symphony/WorkFlows Brief Outage 7/8 SWAN Member Library Staff: Due to an issue with circ map policies, we need to restart Symphony services immediately. This will cause a brief outage of WorkFlows, but we expect the process should take no longer than 10 minutes. Following the restart, we'll verify the issue is corrected and give an "all clear" SWANcom to log back in. We sincerely apologize for the inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Symphony/WorkFlows Brief Outage 7/8
by Steven Schlewitt 08 Jul '20

08 Jul '20

SWAN Member Library Staff: Due to an issue with circ map policies, we need to restart Symphony services immediately. This will cause a brief outage of WorkFlows, but we expect the process should take no longer than 10 minutes. Following the restart, we'll verify the issue is corrected and give an "all clear" SWANcom to log back in. We sincerely apologize for the inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Enterprise intermittent issues
by Rudy Host 05 Jul '20

05 Jul '20

SWAN Member Library Staff, SirsiDynix is experiencing some issues with the server that SWAN's Enterprise instance is running on. They are working on identifying the cause of the issue and we may have brief disruptions in service as they work on troubleshooting. Thank you for your patience as SirsiDynix works to resolve the issue. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Brief WorkFlows Outage on 7/2
by Steven Schlewitt 02 Jul '20

02 Jul '20

SWAN Member Libraries and Information Technology Staff: We had a brief outage of our VPN service around 3pm causing all library tunnels to reconnect. Most reestablished their connections quickly, but you likely lost your connection to WorkFlows. If that's the case, please restart your WorkFlows client and attempt to log back in. The VPN may take up to 10 minutes to reestablish completely. If it seems to take much longer than 10 minutes, please send us a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We apologize for the inconvenience and thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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