Outages relating to Symphony Web Services and Enterprise have been resolved - all services are now back online. We also do not expect any further outages today.
Thank you for your patience as we worked through the issue.
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info
http://www.railslibraries.info
-----Original Message-----
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Thursday, March 31, 2016 5:52 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] *Update* Enterprise OPAC & Web Services Outage
SWAN Member Libraries & Information Technology Staff:
Our outage of Web Services has unfortunately persisted through the night, and so the following services continue to be affected...
- Enterprise My Account
- Enterprise Commerce
- Enterprise Availability
- BookMyne
- MobileCirc
We're making every effort to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience.
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info
http://www.railslibraries.info
-----Original Message-----
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, March 30, 2016 9:36 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] Enterprise OPAC & Web Services Outage This Evening
Importance: High
SWAN Member Libraries & Information Technology Staff:
We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible.
Additional SWANcoms will be sent as soon as more information is available.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
Everyone-
Stickney-Forest View PLD has asked SWAN to announce that they will be closed today - Thursday 3/31. They plan on being open tomorrow.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries & Information Technology Staff:
Our outage of Web Services has unfortunately persisted through the night, and so the following services continue to be affected...
- Enterprise My Account
- Enterprise Commerce
- Enterprise Availability
- BookMyne
- MobileCirc
We're making every effort to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience.
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info
http://www.railslibraries.info
-----Original Message-----
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, March 30, 2016 9:36 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] Enterprise OPAC & Web Services Outage This Evening
Importance: High
SWAN Member Libraries & Information Technology Staff:
We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible.
Additional SWANcoms will be sent as soon as more information is available.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries & Information Technology Staff:
We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible.
Additional SWANcoms will be sent as soon as more information is available.
Thank you,
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
Everyone ----
Oak Park PL (Main building only) is closing immediately for the rest of the day - they have a power outage. Dole and Maze branches will remain open. Oak Park Main anticipates being open tomorrow.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
SWAN Member Services is pleased to announce a new training opportunity for Circulation Support Staff. Topics being discussed include: User Registration, Holds, Notices, and Billing.
There are seven training opportunities available for attendees to choose from including ---for the first time ever-- training in the evening (specifically 6:00 PM - 8:30 PM). In addition to the RAILS Meeting Room, classes will be offered at Frankfort PLD and Eisenhower PLD. Registration is now open<http://www.librarylearning.info/tags/?Spring+Forward>. And, of course, there is no charge for these workshops.
Thank you to our Circ Mentors and to their libraries for the generosity of their time and talents. Our very knowledgeable Circulation Mentors from our member libraries have spent hours writing, organizing, and soon presenting these workshops for Circ Support Staff. Mentors I can't say it enough, Thank You!
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
After extensive testing yesterday and today by SWAN Member Services, we are happy to report that all carriers are forwarding SMS text messages to their users. We have tested messages to: AT&T, Republic, Sprint, T-Mobile, Verizon, and Virgin Mobile phones. All of these messages were delivered. If anyone is still encountering a problem, please let us know.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
Good morning Member Libraries:
Just a reminder that this Friday, 3/25 at 5pm our self-nomination window ENDS for the 2016 SWAN Board election. If you'd like to be considered in the running for this year's 3 vacated seats, please submit your information and a short Statement of Interest here:
https://support.swanlibraries.net/news/2016-03-07/swan-board-self-nomination
Thank you,
Brande Overbey
SWAN Office Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info>
http://www.railslibraries.info
Everyone -
I regret to inform everyone but the "Throttling Fix" that was scheduled for last Thursday was not fully implemented by SirsiDynix. SirsiDynix has advised us that they will be implementing the "Throttling Fix" sometime this week. We will let everyone know as soon as we are advised the "Fix" is completed. In addition, SirsiDynix is still pursuing a new vendor to process text messages. The "Fix" is just a temporary measure to help alleviate the problem.
Another twist was identified today by SWAN staff in testing - it appears that only Verizon customers are actually receiving text messages. We have tested sending Manual Messages via SMS text to several staff members and anyone with Sprint, AT&T, T-Mobile, and Virgin carriers did not receive their text message. This situation has been reported to SirsiDynix and a ticket opened in their support center. As we receive more information on this newly identified problem, we will let you know via SWANcom.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
not ful
SWAN Member Libraries:
The news I have for you today is that SWAN's Bibliographic Services Manager Karen Bar is leaving SWAN for a new life in the Florida Keys. I think that we can all agree Karen has earned this relocation through her tireless efforts in leading us through the consortia software migration. SWAN will begin its search for our next manager starting today as we still have a few months before Karen finally relocates. We do not have a final date yet set for Karen as she has offered SWAN some flexibility so we can find a new replacement.
In addition to this position opening at SWAN, I wanted to highlight another opening for a full-time cataloging position within SWAN. This is an entirely new position I wanted to make sure to note this for SWAN libraries. Both positions are listed below.
SWAN Bibliographic Services Manager - SWAN Library Consortium
https://www.railslibraries.info/jobs/111827
Bibliographic Services Consultant (Lead Cataloger) - SWAN Library Consortium
https://www.railslibraries.info/jobs/110875
If you have any questions, please contact Brande Overbey at brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> or (630) 734-5164.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
