March 2016 - SWANcom - swanlibraries.net

SWAN SD Cataloging Training May 4, 2016
by Karen Bar 14 Mar '16

14 Mar '16

SWAN staff will present a cataloging training workshop on May 4, 2016 at 9:30 a.m. to 12:00 p.m. This workshop will be presented by SWAN Bibliographic Services Team and will cover the basics of SirsiDynix WorkFlows cataloging module and include creation of pre-cats. Who should attend this workshop? Any library staff new to their position or any newly hired employees that are involved in the creation of pre-cat records and item records. Any library staff who might feel that they would benefit from a refresher course for cataloging module in SD WorkFlows. Registration is via L2 http://www.librarylearning.info/admin/roster.aspx?eventID=22394 Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

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SWAN Member Services March update
by Kate Boyle 10 Mar '16

10 Mar '16

Everyone- Just a brief update on Circulation. Yesterday, Sirsi Dynix implemented a "Throttling Fix" to the processing of SMS text messaging. This should correct the problem of some text messages being dropped. Please continue to let us know if your patrons report any problems with not receiving their "hold pickup" notices in particular. As a reminder, Spanish and Polish notices were implemented on Feb. 1st. We have seen a definite increase in the number of notices being generated in both languages. Please, promote this with your patrons and if you need any other languages open a ticket. Earlier this week, SWAN tweaked the settings in Workflows holds processing in order to enable the Holds Pull List in MobileCirc. This should be transparent to everyone. If you see or experience anything different, please let us know by opening a ticket. The MobileCirc Faire yesterday was a huge success judging from the comments we have heard. The next MobileCirc Faire is March 23rd at 1:00 PM. There are still a few seats left. You can register at : http://www.librarylearning.info/admin/roster.aspx?eventID=22287 . Please feel free to register staff from multiple departments. You may come regardless of whether your library has purchased any hardware. The Powerpoint of the workshop should be available on the SWAN website this afternoon. The new version of the SWAN Circulation Policy was approved in November and is available on the SWAN website. All staff need to be aware of some new policies that were created with our migration to SirsiDynix. The policy can be viewed at https://support.swanlibraries.net/documentation/members-only/1754 . Lauren in SWAN Member Services has created a new Enterprise You Tube video for your patrons. The focus of this video is an overview of the patron "My Account" area of Enterprise. Lauren is working on more Enterprise tutorials for your patrons including how to perform a search, place a hold, and manage reading lists. The video can be viewed at: https://www.youtube.com/watch?v=IRfe_5whL-w Remember, if you ever have a question or concern just send SWAN a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Everyone enjoy the weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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Non SWAN RB stats Feb 2016
by Edlyn LeFevour 08 Mar '16

08 Mar '16

Here they are-with the attachment! Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

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Days Closed
by Lauren Peltier 07 Mar '16

07 Mar '16

SWAN Libraries - According to our records, we still have a few libraries who need to submit their Days Closed form for 2016. When you fill out the online form, if you indicate you are NOT closed on all major holidays, please list the holidays you are closed in the additional dates. It is important you submit your form as soon as possible. If you do not remember if you completed your form, please inquire by submitting an OTRS Help Desk Ticket. Days Closed Form: https://support.swanlibraries.net/node/add/days-closed Days Closed Form Video Tutorial: https://www.youtube.com/watch?v=XTTmIetbvVE Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

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SWAN Board Election: Self-Nominations Now Open!
by Brande Overbey 07 Mar '16

07 Mar '16

SWAN Library Directors and Administrators: We are pleased to announce the start of the 2016 SWAN Board election process. SWAN will have three open at-large position on the Board starting July 1, 2016. The SWAN Board is comprised of seven library directors elected from our SWAN member libraries. Board member responsibilities include: * Acting on issues affecting the long-term future of SWAN * Monitoring SWAN's finances and the overall financial health of SWAN * Maintaining open lines of communication with the SWAN membership Since our open seats are all at-large now, any director can submit a statement of interest for this election. The goal is to have an open process and at the same time ensure that all SWAN membership is represented during elections. Any library director/administrator interested in running for the Board should fill out the form located at the link below: https://support.swanlibraries.net/news/2016-03-07/swan-board-self-nomination The Self-Nomination Form will be available until Friday, March 25th at 5pm CST. Our election process will run for three weeks, from Monday May 2nd through Friday May 20th. The elected board members will be announced at the June Quarterly Meeting. Please let me know if you have any questions! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

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*Important* Enterprise OPAC Issues with Firefox Web Browser
by Steven Schlewitt 07 Mar '16

07 Mar '16

SWAN Member Libraries and Information Technology Staff: We're currently investigating an issue that is only occurring with the Firefox web browser. Some patrons and staff are receiving a "Secure Connection Failed" error from the Firefox browser when accessing the catalog, although we have verified that catalog pages are loading as expected with all other browsers (Internet Explorer, Chrome, etc). We hope to have this issue resolved immediately and will send further SWANcoms as soon as information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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*Important* Sunday 3/27 Due Dates
by Steven Schlewitt 06 Mar '16

06 Mar '16

SWAN Member Library Staff: Please be aware - we've received reports that many libraries do not have Sunday 3/27 registered in their Days Closed as a holiday, and so items with 3-week checkouts are ending up with this due date. Unfortunately, we're only able to update this setting globally overnight, so we will be unable to make the change during the day today. Should you encounter items having a due date of 3/27, please change the date manually during or after checkout. We plan to have this issue resolved during the week so that future checkouts will not arrive at this due date. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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Enterprise OPAC Outage This Afternoon (3/5)
by Ian Nosek 05 Mar '16

05 Mar '16

SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

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*RESOLVED* Bibliographic record issues in WorkFlows
by Karen Bar 03 Mar '16

03 Mar '16

The issues with bibliographic records and indexing in WorkFlows have been resolved. If you encounter any additional issues that appear to be related, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We sincerely apologize for the inconvenience and thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

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*RESOLVED* Enterprise OPAC Outage This Morning (3/3)
by Steven Schlewitt 03 Mar '16

03 Mar '16

The Enterprise OPAC outage has been resolved. SirsiDynix support is currently investigating the cause of the outage, and SWAN staff will continue to monitor the situation throughout the day. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, March 3, 2016 9:24 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Enterprise OPAC Outage This Morning (3/3) Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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