September 2015 - SWANcom - swanlibraries.net

Swan Member Services September Circulation Update.
by Kate Boyle 30 Sep '15

30 Sep '15

+++ Please Route to Appropriate Personnel +++ Attached is the September Update for Circulation staff. If you should have any questions regarding this memo, please call 630-734-5153. Have a great week. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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SERIALS/TECHNICAL SERVICES STAFF: List of Serial Titles Requiring a New Record Each Year: 2016
by Karen Bar 29 Sep '15

29 Sep '15

Hi everyone, Attached is a list of serial titles requiring a new title each year, and the Title Control Numbers for the 2016 issues. These titles are suppressed from the public until November, but are visible from staff functions. Please contact me or Sue Stupar if you have any questions. Karen Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

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Re: [SWANcom] Scheduled Enterprise Maintenance - Tuesday, Sept 29 at 10PM
by Ian Nosek 29 Sep '15

29 Sep '15

SWAN Library Staff: Please disregard this previous SWANCom. There will not be any Enterprise service interruption this evening. Thanks. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: Ian Nosek Sent: Monday, September 28, 2015 3:07 PM To: swancom(a)list.swanlibraries.net; 'swantech(a)list.swanlibraries.net' Subject: Scheduled Enterprise Maintenance - Tuesday, Sept 29 at 10PM SWAN Library Staff: Enterprise will be briefly unavailable starting at 10PM tomorrow, Tuesday, September 29th. This scheduled downtime will allow SirsiDynix to purge a temp directory that has exceeded its optimum size. The interruption to service is not expected to last more than ten minutes. I will send out an update once Enterprise is available. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

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Announcement: SWAN Directors Orientation, Thursday October 29
by Aaron Skog 28 Sep '15

28 Sep '15

If you are a Director/Administrator at a SWAN library come join us for an informative morning as we discuss SWAN. We will discuss the benefits of SWAN membership along with the governance of SWAN, and review our online resources. This meeting is designed for new Directors, but all SWAN Administrators are welcome. See the attached invitation to this SWANcom email. Thursday, October 29th, 2015 9:30am-12:00pm SWAN New Directors Orientation RAILS Main Meeting Room 125 Tower Drive, Burr Ridge, IL Register at: http://www.librarylearning.info/events/?eventID=21100 Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

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Scheduled Enterprise Maintenance - Tuesday, Sept 29 at 10PM
by Ian Nosek 28 Sep '15

28 Sep '15

SWAN Library Staff: Enterprise will be briefly unavailable starting at 10PM tomorrow, Tuesday, September 29th. This scheduled downtime will allow SirsiDynix to purge a temp directory that has exceeded its optimum size. The interruption to service is not expected to last more than ten minutes. I will send out an update once Enterprise is available. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

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Oak Lawn PL closed for the remainder of the day - water main problems
by Kate Boyle 25 Sep '15

25 Sep '15

Oak Lawn PL is closed for the remainder of the day due to water main problems. They anticipate re-opening tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

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**RESOLVED** Renewals and Holds on iOS Devices
by Rebecca Malinowski 25 Sep '15

25 Sep '15

To All SWAN Library Staff: Many libraries reported issues with renewing items or cancelling holds in My Account on Apple iOS mobile devices. SWAN has added a custom script to Enterprise which has resolved the issue. If you or your patrons continue to experience issues, please report them to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

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Axis 360 and eResource Central
by Rebecca Malinowski 23 Sep '15

23 Sep '15

To SWAN Library Staff: eRead libraries may be familiar with the changes Baker and Taylor has recently made to Axis 360. The BLIO format is no longer in use by Axis 360, which appears to be causing an issue with Enterprise downloads via eRC. Users are still able to select Blio as a format from within Enterprise, but are unable to download or return the item from Enterprise or the Axis 360 app. This issue affects all SirsiDynix customers using eResource Central with Axis 360. I've been in touch with the eRead team, who are checking in with Baker and Taylor. We also have a case open with SirsiDynix. We will send an update on an expected resolution when we have more information. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

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Enterprise Update
by Rebecca Malinowski 21 Sep '15

21 Sep '15

To SWAN Library Staff: As outlined during the September Quarterly, SWAN is undertaking a six-part plan to improve the Enterprise experience for library staff and patrons. 1. Improve the Search Relevancy and Sorting 2. Visit Libraries on an Enterprise "Listening Tour" 3. Improve Enterprise Search Facets by Reorganizing Bibliographic & Item Data 4. Library Staff Engagement: "Tips & Tricks" Forums on Enterprise Searching 5. Conduct an Online Membership Survey to Assist with Enterprise Improvements & Upcoming Projects 6. Conduct a User Experience Study with Library Patrons You can read more about the plan and the progress in each area at https://support.swanlibraries.net/news/2015-09-21/enterprise-update Registration is now open for the first round of Tips and Tricks forums on Enterprise searching. Read more and register on L2 http://www.librarylearning.info/tags/?SWAN+Enterprise Due to the hands on nature of these sessions, we ask that registration be limited to one person per library for these initial sessions. We plan to offer additional opportunities to participate in the coming months. Please send questions and additional comments to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

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Non SWAN RB stats August 2015
by Edlyn LeFevour 21 Sep '15

21 Sep '15

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

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