September 2015 - SWANcom - swanlibraries.net

Enterprise issues
by Lauren Peltier 09 Sep '15

09 Sep '15

SWAN Libraries - Some of our libraries are experiencing issues connecting to Enterprise. We are working with SirsiDynix, and it appears all should be functioning at this time. If you continue to experience connection problems please call us 630-734-5153. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

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Change in CTS delivery service days for Burr Ridge libraries
by Aaron Skog 09 Sep '15

09 Sep '15

On behalf of RAILS Delivery & Facilities Director Mark Hatch: RAILS has renewed our delivery outsourcing agreement with Continental Transportation Solutions (CTS) effective Sunday, October 25, 2015. One major change will take place with the renewal that will affect libraries in the Burr Ridge service area. Beginning on October 25, deliveries will take place from Sunday night through Thursday night and incoming materials will be available for library staff each weekday morning. For example, materials delivered Sunday night will be ready and waiting on Monday morning. This change will make it easier for CTS to process materials more consistently and will even out the delivery load. There will be no other changes to the service CTS provides your library and you will continue to process outgoing materials in the same way. Once again, this change will take effect on Sunday, October 25. If you have any questions about this change or your CTS delivery service in general, please contact your RAILS delivery liaison, Demond Warfield, at 630.734.5142 or demond.warfield(a)railslibraries.info. Mark Hatch Delivery and Facilities Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5125 Fax: 630.734.5050 mark.hatch(a)railslibraries.info http://www.railslibraries.info

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Brief Enterprise Downtime at 10 PM
by Rebecca Malinowski 09 Sep '15

09 Sep '15

To SWAN Library Staff: There will be a few minutes of Enterprise downtime tonight at 10 PM. At that time, SirsiDynix will be restarting the Enterprise server. The interruption to service should be less than 5 minutes. The server is being restarted to resolve an issue with the delta harvest scheduler. The delta harvests should run every hour to reflect changes made in Workflows to Enterprise. You can read more about the harvest process on the support site FAQ page<https://support.swanlibraries.net/content/migration-faq#entgeneral>. As of this morning, the delta harvests are not responding to the schedule we have set for them, and SirsiDynix says that a restart of Enterprise will resolve the issue. In the meantime, SWAN staff will run manual harvests throughout the day. One recently began at 11 AM, and we will run additional harvests at 3 PM and 6 PM. After the server is restarted, you will also notice some small changes to wording in Enterprise recommended by library staff and the DUX committee. o On the hit list page, in the sort by drop down: § Publication Date (Descending) will be changed to Publication Date (Newest First) § Publication Date (Ascending) will be changed to Publication Date (Oldest First) o On the detail display, the tab labeled "Available for Checkout" will be labeled "Copies" Thank you for your continued feedback on Enterprise. Please send additional comments to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

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SWAN 9/3 Quarterly Presentation Slides Now Online
by Aaron Skog 08 Sep '15

08 Sep '15

SWAN Libraries: Thursday's September Quarterly presentation is now available online. This presentation was not completed last week because we ran out of time, but I have left those sections we did not cover in this presentation. Direct Link to Download PPT file: https://support.swanlibraries.net/sites/default/files/meeting/2015-09-03/SW… This presentation includes: Enterprise plan Pick up anywhere usage BLUEcloud Commerce SVA Pilot MobileCirc Pilot Uptime Report If that link does not work, you can download the file from this publicly available webpage: https://support.swanlibraries.net/gov/meetings Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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Customized Wizards Prompt in WorkFlows (Extra message in WorkFlows)
by Steven Schlewitt 08 Sep '15

08 Sep '15

SWAN Member Libraries and Information Technology Staff: We've heard from several libraries that clicking "OK" does not always resolve this message for subsequent logins to WorkFlows. The reason for this is that the required patch files need to be downloaded and applied using administrator permissions. The easiest way to resolve this issue is to simply run WorkFlows as an administrator. This can be performed in the following steps... 1. Right click the WorkFlows icon on your desktop 2. Click the "Run as administrator" drop-down option [cid:image003.jpg@01D0EA54.ADB66A70] 3. Enter your computer's administrator password when prompted 4. When WorkFlows opens, login using any WorkFlows account 5. Click the "OK" when prompted with the Customized Wizards message Running this process a single time will resolve the prompt for all users on that desktop. There's no need to perform this action different Windows users. For IT departments having a high volume of workstations requiring the patch (instances where logging in as administrator may be unfeasible), please contact SWAN IT with a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net>), as we have an alternate method for deploying the necessary patch files to multiple workstations. We apologize for the inconvenience and confusion over this prompt. We're not yet certain as to what server change initiated the patch, but any changes we perform requiring library administration interaction will always be pre-planned outside of emergency situations. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Dave Pacin Sent: Tuesday, September 1, 2015 7:26 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Extra message in WorkFlows this morning You may see an extra pop-up message in WorkFlows this morning: [cid:image001.jpg@01D0EA52.3568C1A0] If you click "OK" WorkFlows should function as normal after that. Let us know if you have any issues getting WorkFlows to open. Thanks! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

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SWAN Quarterly - 9/3/15 Stream Recording Now Available
by Ian Nosek 04 Sep '15

04 Sep '15

The stream recording from Thursday's SWAN Quarterly meeting is now available here: https://support.swanlibraries.net/news/2015-09-04/swan-quarterly-93-stream-… Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

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Bib Record Locked for Text Update Error
by Steven Schlewitt 03 Sep '15

03 Sep '15

SWAN Member Library Staff: This morning, we're investigating an issue with WorkFlows that is producing the error, "Bib Record Locked for Text Update". This appears to be related to a maintenance report that is running over the allotted nightly schedule. We hope to have this resolved shortly and will submit a SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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SWAN Quarterly Meeting Today: Three Things
by Aaron Skog 03 Sep '15

03 Sep '15

SWAN Library Directors/Administrators & Staff: Just a reminder that the Quarterly meeting this morning will be streamed online. http://live.railslibraries.info/ The live stream starts at 9:30am. If you have problems connecting, you can call SWAN at 630-734-5153 or email livestream(a)swanlibraries.net<mailto:livestream@swanlibraries.net> for help. We will monitor the chat window for questions during the meeting. At the meeting, I will review the most recent compilation of how the pick up anywhere feature within Enterprise is being used. These statistics are now available on the SWAN support website at the following link: https://support.swanlibraries.net/content/pick-anywhere I will also talk about the ProPay "chip & PIN" roadmap at the meeting. This new credit card technology is officially called EMV. You may read more about EMV at www.propay.com/emv and also view ProPay's official position and roadmap here at: https://www.propay.com/Media/MediaLibrary/1731/File.ashx Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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*Resolved* Bib Record Locked for Text Update Error
by Steven Schlewitt 02 Sep '15

02 Sep '15

SWAN Member Library Staff: The locked record error should now be resolved; however, you may experience some abnormalities with new records until our next successful maintenance cycle this evening. Please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153 if the issues persist. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, September 02, 2015 7:02 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Bib Record Locked for Text Update Error Importance: High SWAN Member Library Staff: This morning, we're investigating an issue with WorkFlows that is producing the error, "Bib Record Locked for Text Update". This appears to be related to a maintenance report that is running over the allotted nightly schedule. We hope to have this resolved shortly and will submit a SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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Circulation dept ---- update to Clean Holds Shelf report and processing
by Kate Boyle 01 Sep '15

01 Sep '15

*** Please Route to Appropriate Personnel *** Circulation ---- Attached is a memo regarding the "Clean Holds Shelf" report . On September 8th, the report run by the SWAN Office will be changed to not trap any holds. This will result in a small change to the processing of materials in your office. We are making this change to the report to eliminate the possibility of pre-mature hold pickup notices being produced. If you run your own "Clean Holds Shelf" report(s), you will need to update the Trap Holds tab in the report as described in the attached memo. Thank you for your cooperation. If you should have any questions regarding the memo, please contact us at 630-734-5153 or help(a)swanlibraries.net Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

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