November 2022 - SWANcom - swanlibraries.net

Sunsetting BLUEcloud Analytics Personal Accounts
by SWAN Communications 13 Dec '22

13 Dec '22

SWAN Member Library Staff, SWAN created BLUEcloud Analytics accounts for each member library to help manage subscriptions, reports, and collaboration in your library. We asked library staff using a personal account to add saved reports and subscriptions to the shared library account. The deadline for this is December 31, 2022; all personal logins will be removed after that date. The Sunsetting BLUEcloud Analytics Personal Accounts<https://support.swanlibraries.net/news/2022-10/91885> news article on the SWAN support site includes instructions for saving accounts and subscriptions and a list of Office Hours to attend. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 1

Axis360 restored in Aspen and BLUEcloud Mobile
by SWAN Communications 30 Nov '22

30 Nov '22

Access to Axis360 materials through the Aspen catalog and BLUEcloud Mobile are restored. We have closed the known issue for Baker & Taylor as all systems are operational at this time: https://support.swanlibraries.net/issue/92863 Thank you for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

SWAN Quarterly 12/1/22 meeting agenda & packet posted
by SWAN Communications 28 Nov '22

28 Nov '22

Hello SWAN library directors & administrators- The agenda and packet for Thursday's SWAN Quarterly meeting is posted. This meeting will be held in person at Oak Brook Public Library at 10 a.m. https://support.swanlibraries.net/meeting/88737 The approval of the MessageBee service for all SWAN libraries will be completed through a vote to amend the SWAN budget. This vote will take place in person via roll call at the meeting, with 2/3 affirmative votes of those present at the meeting required for passage of the revised budget. The meeting will include a live streaming via Zoom, and access is provided on the meeting webpage above, as well as on the agenda. The Zoom will include chat for questions, but the meeting action items will be conducted by those in person. If you have any questions, please feel free to contact me. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

Restoration of Baker & Taylor Services
by SWAN Communications 28 Nov '22

28 Nov '22

Baker & Taylor reported yesterday evening that services have been fully restored. This includes TitleSource360. We have followed up by restoring all SIP2, Z39.50, and EDI access to Baker & Taylor services. All operations related to Baker & Taylor can resume. Patrons are still unable to access Axis360 materials through Aspen and the BLUEcloud Mobile app. We are will send further updates as these services are restored. You may continue to monitor this situation on this Known Issue: https://support.swanlibraries.net/issue/92863 Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

Baker & Taylor outage -Library & SWAN services impacted
by SWAN Communications 22 Nov '22

22 Nov '22

Libraries using Baker & Taylor services are experiencing an outage that appears to be similar to the one in August. We have a news post about this issue, and we will update the Known Issues on SWAN Support. This outage impacts Axis360, TitleSource, EDI ordering, as well as their entire support infrastructure. News post detailing the impacted services: https://support.swanlibraries.net/news/2022-11/92888 Known Issues where ongoing updates will be posted for libraries: https://support.swanlibraries.net/issue/92863 We will send out a SWANcom once the Baker & Taylor services have been reinstated. There is no announcement yet from Baker & Taylor about restoration of their services. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

Possible indexing issues due to abnormal report processing
by SWAN Communications 17 Nov '22

17 Nov '22

SWAN Member Library Staff: Please be aware, last night's ADUText report, which handles our daily record maintenance and processing, terminated abnormally. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. The known issue<https://support.swanlibraries.net/issue/92679> on our support site has been reopened and will be updated as new information becomes available. Thank you for your patience. Ian Nosek Information Technology & Systems Support Manager ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630-326-5886 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 1

Aspen 22.11 release is live
by SWAN Communications 16 Nov '22

16 Nov '22

Good morning member libraries, The Aspen 22.11 release is live. This release includes export to Excel improvements for lists, search results, and purchase suggestions. Read our news post<https://support.swanlibraries.net/news/2022-11/92613> for more information. Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

Kanopy PLUS End-of-Year Sale
by SWAN Communications 15 Nov '22

15 Nov '22

Good afternoon member libraries, There is an end-of-year sale for Kanopy PLUS subscriptions. This is for both current and new subscribers. Please see the news post, Kanopy PLUS End-of-Year Sale<https://support.swanlibraries.net/news/2022-11/92646>, for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

All Clear: Aspen browse categories
by SWAN Communications 09 Nov '22

09 Nov '22

Good afternoon member libraries, The issues with browse categories has been resolved. You may resume updating browse categories in Aspen. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

Do not update browse categories in Aspen
by SWAN Communications 09 Nov '22

09 Nov '22

Good afternoon member libraries, We are having an issue with browse category permissions. Please avoid making any updates to your browse categories at this time, as any changes you make may be lost. We'll send an all clear when the issue is resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0