August 2016 - SWANcom - swanlibraries.net

SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 9/1 Now Online
by Brande Overbey 30 Aug '16

30 Aug '16

SWAN Member Libraries: The September Quarterly agenda and packet (21 pages) for this Thursday's meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2016-09-01/pa… The meeting will be live streamed as well, at http://live.railslibraries.info Please note, we will be voting on a revised FY17 budget on Thursday and the vote will be a roll-call amongst member libraries in attendance at Burr Ridge. If you intend to represent your library in this vote, please plan to be at Burr Ridge for the meeting. We will be reviewing the FY17 proposed budget revisions, and also providing updates on the SWAN facility and the Futures discussions. We hope to see you on Thursday! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)734-5164 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Migration cleanup project
by Vickie Totton 25 Aug '16

25 Aug '16

You will soon be receiving an Excel file of items that had a status of Lost, Lost & Paid, or Claims Returned in Millennium. Because Symphony does not have an equivalent field many of these items were migrated with a current location matching the home location. When these items were migrated a staff note was created to explain the status. We will email the lists to your library's generic email address along with instructions on how to process them. Vickie Totton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5172 Fax: 630.734.5056 vickie.totton(a)railslibraries.info<mailto:vickie.totton@railslibraries.info> http://support.swanlibraries.net

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network outage
by Lauren Levaggi 23 Aug '16

23 Aug '16

SWAN Libraries - The RAILS building experienced a core switch failure causing loss of service to Email, Phone, Polycom, and RAILS server and computer network. When the switch was rebooted, this caused a short SWAN outage. RAILS has restored service and will continue to monitor the equipment. Libraries should be able to connect to WorkFlows at this time. If you are experiencing any issues please call our help desk number 630-734-5153, or send in a support ticket help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you for your patience. Lauren Levaggi SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://support.swanlibraries.net

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*Resolved* WorkFlows Outage on 8/18
by Steven Schlewitt 18 Aug '16

18 Aug '16

The overnight maintenance report has concluded and WorkFlows connections have been reopened for library staff. Please note, however, that reports are running behind schedule and may take a few hours to catch up this morning. Thank you, Steven Schlewitt SWAN Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130 From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, August 18, 2016 8:31 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* WorkFlows Outage on 8/18 Importance: High SWAN Member Library Staff: The issue has been resolved, but we’re now contending with an overnight maintenance report that needs to conclude prior to opening WorkFlows connections to staff. We expect this report will finish at around 9am. We’ll send an update via SWANcom as soon as that occurs. Thank you for your patience, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Thursday, August 18, 2016 6:41 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] WorkFlows Outage on 8/18 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ WorkFlows Outage on 8/18 08/18/2016 - 06:41 - by Steven Schlewitt SWAN Member Library Staff: We’re currently experiencing an outage of Symphony WorkFlows and are investigating the issue with SirsiDynix support. Please use Offline mode until further notice. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-08-18/workflows-outage-818

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*Update* WorkFlows Outage on 8/18
by Steven Schlewitt 18 Aug '16

18 Aug '16

SWAN Member Library Staff: The issue has been resolved, but we’re now contending with an overnight maintenance report that needs to conclude prior to opening WorkFlows connections to staff. We expect this report will finish at around 9am. We’ll send an update via SWANcom as soon as that occurs. Thank you for your patience, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Thursday, August 18, 2016 6:41 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Outage on 8/18 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ WorkFlows Outage on 8/18 08/18/2016 - 06:41 - by Steven Schlewitt SWAN Member Library Staff: We’re currently experiencing an outage of Symphony WorkFlows and are investigating the issue with SirsiDynix support. Please use Offline mode until further notice. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-08-18/workflows-outage-818

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WorkFlows Outage on 8/18
by webmaster＠swanlibraries.net 18 Aug '16

18 Aug '16

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Gale Login Change to OpenAthens
by webmaster＠swanlibraries.net 17 Aug '16

17 Aug '16

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*Final Reminder* WorkFlows 3.5.1.1 Upgrade Survey Due August 12th
by Steven Schlewitt 11 Aug '16

11 Aug '16

SWAN Member Library and Information Technology Staff: Tomorrow is the last day to upgrade your WorkFlows client to 3.5.1.1 and submit the FormSite survey (more info in the email below). To check the status of your library’s upgrade, check the link on the SWAN support site here… https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co… Thank you, Steven Schlewitt SWAN Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130 From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, July 29, 2016 11:06 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Reminder: WorkFlows 3.5.1.1 Upgrade Survey Due August 12th Importance: High SWAN Member Library & Information Technology Staff: Just a quick reminder – if you haven’t already, please be sure to submit a completion survey (link below) if all of your library workstations have been successfully upgraded to WorkFlows 3.5.1.1. https://fs8.formsite.com/SWANServices/form218/index.html The results of the survey can be found here: https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co… All WorkFlows installations at your library will need to be completed by Friday, August 12th. For more information about the Symphony/WorkFlows 3.5.1.1 upgrade, please see the link below. https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up… If you have any questions or encounter any issues with the WorkFlows upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or call SWAN support at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

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**RESOLVED** WorkFlows Outage
by Ian Nosek 09 Aug '16

09 Aug '16

SWAN Member Library Staff: This morning, we experienced spike in the Symphony Production server load average that caused many clients to disconnect from WorkFlows. The runaway processes have been corrected, and the system is now operating as expected. We apologize for the inconvenience and do not anticipate additional spikes for the remainder of the day. Staff may now resume using WorkFlows. Thanks again for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630.734.5120 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Ian Nosek Sent: Tuesday, August 9, 2016 11:43 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: WorkFlows Outage SWAN Member Library Staff: We are currently experiencing a high load on our Production server. SirsiDynix is investigating. Please use Offline Circulation until services have been restored. We will notify everyone when WorkFlows is available again. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net * +1 630-326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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WorkFlows Outage
by Ian Nosek 09 Aug '16

09 Aug '16

SWAN Member Library Staff: We are currently experiencing a high load on our Production server. SirsiDynix is investigating. Please use Offline Circulation until services have been restored. We will notify everyone when WorkFlows is available again. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net * +1 630-326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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