July 2015 - SWANcom - swanlibraries.net

**Concluded** Temporary Symphony/Enterprise outage Wednesday evening
by Steven Schlewitt 30 Jul '15

30 Jul '15

SWAN Member Libraries & Information Technology Staff: Just to elaborate on the outage somewhat - our work last night related to the upcoming retirement of the Millennium servers, as it allowed us to allocate additional server hardware resources from the Millennium servers to the Symphony WorkFlows servers. The additional resources for Symphony WorkFlows servers ensures increased stability and more flexibility for upcoming SWAN IT system projects. Thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Wednesday, July 29, 2015 10:19 PM To: swancom(a)list.swanlibraries.net Subject: Re: [SWANcom] Temporary Symphony/Enterprise outage this evening Symphony server maintenance has concluded. All systems are now back online and available. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Wednesday, July 29, 2015 8:54 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Temporary Symphony/Enterprise outage this evening SWAN Libraries: There will be a brief disruption of service shortly after 9PM tonight. The Symphony production server will be temporarily offline. This will also impact access to the Enterprise catalog. I will notify everyone when the system is back up and running. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

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RAILS retreat tomorrow
by Kate Boyle 30 Jul '15

30 Jul '15

Everyone - Just a reminder that SWAN staff are at the RAILS staff retreat in Bloomington/Normal tomorrow. There will be Versatile personnel during the day in the computer room to answer your calls to 630-734-5153. Evening coverage of the computer room will be provided by Unique (this is the company that provides our coverage on the weekend). Overdues and notices will be processed as usual. Feel free to open tickets with any questions or concerns you may have. For those of you who are wondering, this does not impact delivery to SWAN libraries. All SWAN libraries will get their usual delivery. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

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Temporary Symphony/Enterprise outage this evening
by Ian Nosek 29 Jul '15

29 Jul '15

SWAN Libraries: There will be a brief disruption of service shortly after 9PM tonight. The Symphony production server will be temporarily offline. This will also impact access to the Enterprise catalog. I will notify everyone when the system is back up and running. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

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Symphony GUTS training kicks off this week
by Kate Boyle 27 Jul '15

27 Jul '15

Everyone - Just a reminder about the Symphony "Guts" Training kicking off this week. Just what is Symphony GUTS, you may ask. Everyone in libraries loves acronyms GUTS - Greater Understanding of The System, perhaps. Or an explanation of the "guts" of the SWAN software? I prefer to think of it as an explanation of the "butterfly effect" - how what happens in this part of the software, effects the behavior in this part of the software. However, you prefer to think of it, we will be sharing our understanding of how the Symphony software works. Topics include: migration and mapping, Circulation configuration (Circ Map and Hold Map), Cataloging configuration (Item types, item categories, and locations), Enterprise (facets, searching, harvesting). Above all there will be an opportunity for you to ask questions. There are numerous opportunities to attend a session, including the opportunity to attend the online webinar on August 6th. Click on the links to register. Wednesday, July 29th 9:30 - Noon http://www.librarylearning.info/events/?eventID=20515 Thursday, July 30th 1:30 - 4:00 PM http://www.librarylearning.info/events/?eventID=20516 Monday, Aug 3rd 9:30 - Noon http://www.librarylearning.info/events/?eventID=20517 Tuesday, Aug 4th 1:30 - 4:00 PM http://www.librarylearning.info/events/?eventID=20518 Thursday, Aug 6th 9:30 - Noon Webinar http://www.librarylearning.info/events/?eventID=20519 There are still seats available - come and join us! Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

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Item Category 1 UNKNOWN changed to MISCELLANEOUS
by Karen Bar 23 Jul '15

23 Jul '15

+++ Please route to appropriate personnel +++ Based on feedback received from SWAN Member Libraries, Item Category 1 UNKNOWN is being changed to Item Category 1 MISCELLANEOUS. Item Category 1 MISC has already been added to the library policy lists so catalogers may begin to use this immediately. Item Category 1 UNKNOWN will be removed from the policy lists today and will no longer be an option when you log in tomorrow. I will be updating this Item Category for all relevant items later today and dynamic indexing will complete overnight. Please contact me if you have any questions. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

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**Resolved** Symphony WorkFlows error message "Heading not found"
by Karen Bar 23 Jul '15

23 Jul '15

To All Member Libraries: Issues with WorkFlows indexing are now resolved. Thank you for your patience. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

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Enterprise Display Change: Number of available copies
by Rebecca Malinowski 22 Jul '15

22 Jul '15

To Library Staff: SWAN staff been investigating a number of comments from library staff regarding the inaccuracy of the "Available for Checkout" number displayed in Enterprise. As a result, we will be temporarily removing this number effective Friday, July 24th, until we can identify a solution. Read on for more details. An availability number appears on the hit list display as well as the availability tab of the detailed display. During our training and configuration process, we had been instructed that the "available" flag in an item's location (set in Symphony configuration tables) determined if the item counted as available in Enterprise or not, but that does not seem to be the case. Instead, this Knowledge Base article<https://support.sirsidynix.com/kb/136792> says that items are "available" in Enterprise if: * Not a shadow item * Not in a shadowed location * Not on reserve * Not in transit * Have no charges * Are not flagged to be recirculated This seems more in line with what we are seeing in Enterprise. That means that on order items, items on the hold shelf, items in locations like Reference, etc. are all included as available in the counts. Furthermore, the numbers displayed in the detailed display and the hit list do not match. Neither seems to reflect the actual number of copies that one could walk into a library and check out. Because of the number of issues this is causing library staff and patrons, we will be temporarily removing both counts as we continue to investigate with SirsiDynix. Ideally, we would like to display a true number of available copies-those sitting on a shelf ready to be checked out. We will be making this change on Friday morning. It will not require any downtime. We will send an update to the membership when we reach a more sustainable resolution. Thank you for your continued feedback on Symphony and Enterprise. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

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Getting Started Guide for SWAN BookMyne iOS and Android
by Steven Schlewitt 22 Jul '15

22 Jul '15

SWAN Member Libraries & Information Technology Staff: The SWAN BookMyne Quick Start Guide is now available on the SWAN support site in the documentation pages. Please see the link below (requires L2 login) to download a copy. Feel free to share this with patrons, if needed, and please let us know if you have any questions or encounter any issues when using the application. https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Book… Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net Sent: Friday, July 17, 2015 3:49 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] SWAN BookMyne for iOS and Android SWAN Member Libraries & Information Technology Staff: As you may have been aware, SWAN patrons and staff alike have been struggling with intermittent connection issues with the SirsiDynix BookMyne mobile catalog app for several weeks now. This week, SWAN staff made significant progress in resolving issues with BookMyne, and we're happy to announce that the app now works consistently on both iOS and Android devices without significant issues. Patrons can now add their local libraries, access their library account, perform searches, and place holds on the SWAN catalog from any network, anywhere, as expected. While the BookMyne app is certainly not as robust as the Enterprise OPAC, it can be suggested as an alternative to patrons that continue to experience issues accessing the Enterprise catalog from their tablets and phones. That being the case, SWAN will also be releasing a brief Quick Start guide for BookMyne that will cover the essentials of using the app, which can be shared with patrons. Watch for that documentation to be announced via SWANcom in the upcoming days. As always, we greatly appreciate your patience as we work to resolve these issues. Thank you, and have a great weekend! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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Symphony WorkFlows error message "Heading not found"
by Karen Bar 22 Jul '15

22 Jul '15

To All Member Libraries: We have had several reports this morning of staff receiving an error message "Heading not found" when searching by ISBN. In these cases, the records were retrievable using other indexes. It appears possible the there was an issue with the indexing overnight. Technical Services/Cataloging staff are reminded to perform thorough searches using several indexes before creating a new Pre-Cat. SWAN has opened a case with SirsiDynix and we will update you when we have more information. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

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**Resolved** Symphony Reports Queue Not Processing
by Steven Schlewitt 21 Jul '15

21 Jul '15

SWAN Member Libraries & Information Technology Staff: Issues with the WorkFlows reports queue are now resolved. Aside from a few reports that closed in error, all other reports requested this afternoon will continue to run in queue through the evening. Please check for your finished reports tomorrow morning. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net Sent: Tuesday, July 21, 2015 4:57 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Symphony Reports Queue Not Processing SWAN Member Libraries & Information Technology Staff: While the Symphony/WorkFlows server is back online and stable, we continue to experience issues with the WorkFlows reports queue. We're currently working with SirsiDynix to find a resolution. We'll update via SWANcom as soon as additional information is available. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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