August 2022 - SWANcom - swanlibraries.net

Baker & Taylor Server Outage
by SWAN Communications 09 Sep '22

09 Sep '22

SWAN Member Libraries Symphony WorkFlows Acquisitions Staff: Baker & Taylor has reported they have a server outage that is affecting their TS 360 platform and phone service. Please see the posted Known Issue<https://support.swanlibraries.net/issue/91484> on the SWAN Support Site for important information. We will be updating the issue as more information becomes available. https://support.swanlibraries.net/issue/91484 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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8/30/2022 - Record indexing errors due to overnight processing issues
by SWAN Communications 30 Aug '22

30 Aug '22

SWAN Member Libraries & Cataloging Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. A Known Issue<https://support.swanlibraries.net/issue/91535> has been posted to our support site and will be updated as new information becomes available. Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Quarterly Meeting 9/1/22 agenda & packet are posted
by SWAN Communications 26 Aug '22

26 Aug '22

Hello SWAN library directors & administrators- The agenda and packet for next week's meeting, Thursday, September 1st is now available. You can access the documents using the webpage below. https://support.swanlibraries.net/meeting/88731 This meeting will be held in-person at Oak Brook Public Library at 10:00 am. There will be a live streaming of this meeting, and that access is listed on the meeting packet and is also available on the link above. Approval of the prior meeting minutes will take place with those in attendance at the meeting, in accordance with the Open Meetings Act. For those of you who unable to attend, we will utilize the Zoom meeting chat to answer questions. Have a great weekend everyone! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Expo Update
by SWAN Communications 11 Aug '22

11 Aug '22

Hi SWAN membership- The SWAN Expo registration being held on Friday, August 19th is now closed! Thank you everyone that signed up for our event. We will be sending out on Monday an email to all registrants a reminder of their food choices and a map of the Moraine Valley Community College campus with the marked location of the Business & Conference Center. Libraries will be invoiced for their attendees after the Expo event. Thanks for supporting the conference! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Indexing errors due to abnormal overnight processing
by SWAN Communications 11 Aug '22

11 Aug '22

SWAN Member library staff: One of our overnight maintenance reports finished with errors last night and this may result in issues with pulling up records in WorkFlows. We are working with SirsiDynix to resolve the issue as quickly as possible. Please check the known issues<https://support.swanlibraries.net/help/known-issues> for updates. Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Services Using SIP2 Connections Are Down
by SWAN Communications 10 Aug '22

10 Aug '22

We are investigating an issue with our SIP2 connections, the following services may not be available for your library: * Self-Check * Computer Scheduling * Material Handlers / Sorters You can review our Supported Third-Party Vendors<https://support.swanlibraries.net/documentation/64766> to see if your vendor is included in this issue. We will update the Known Issue<https://support.swanlibraries.net/issue/91405> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Indexing errors occurring again today
by SWAN Communications 10 Aug '22

10 Aug '22

We are still experiencing issues with overnight indexing. We have gotten reports of "heading keys need to be indexed first" when searching for titles and instances of duplicate records coming up. We are working with SirsiDynix to resolve this as quickly as possible. Please check the known issues<https://support.swanlibraries.net/help/known-issues> for updates, and thank you for your patience! Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Aspen 22.08 release is live
by SWAN Communications 10 Aug '22

10 Aug '22

Good morning member libraries, The Aspen 22.08 release is now live. It includes layout changes, performance improvements, and a "new" flag for saved searches. You can read the details in our news post: https://support.swanlibraries.net/news/2022-08/91381 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Resolved: Brief Aspen Downtime
by SWAN Communications 03 Aug '22

03 Aug '22

Aspen is back up and performance has improved. Thanks for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Brief Aspen downtime
by SWAN Communications 03 Aug '22

03 Aug '22

Hello member libraries, We're bringing Aspen down briefly, for about 1 minute, to address some slowness issues we are seeing. We'll post an all clear when that is done. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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