February 2018 - SWANcom - swanlibraries.net

SWAN Quarterly Meeting at RAILS Burr Ridge - Agenda and Packet for 3/1 Now Online
by Aaron Skog 26 Feb '18

26 Feb '18

SWAN Member Libraries: The March Quarterly agenda and packet for Thursday's 3/1 meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2018-02-16/pa… At this month's meeting we will conduct a membership vote on the FY19 budget which includes membership fees. Libraries must be present at the meeting in order to participate in the roll-call vote. We will live-stream this meeting via GoTo Meetings; if you would like to attend remotely, follow the instructions below: Please register for the Thursday, March 1, 2018 9:30am - 12:00pm CST meeting at: https://attendee.gototraining.com/r/7531829861184650497 After registering you will receive a confirmation email containing information about joining the meeting. Thank you, and we hope to see you Thursday. Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Symphony server OS upgrade postponed until after New 19 Migration
by webmaster＠swanlibraries.net 26 Feb '18

26 Feb '18

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In Transit Shelf Check Reports
by Vickie Totton 22 Feb '18

22 Feb '18

Hello Everyone, This will be the last week you receive both In Transit Shelf Check reports in one email. Starting next week, each report will be in separate emails; please continue to check your shelves for the items on each report. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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**RESOLVED** Phone System Outage at SWAN
by Ian Nosek 21 Feb '18

21 Feb '18

SWAN Member Libraries: Our outgoing/incoming phone issue has been resolved. We are once again able to make and receive outside calls. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, February 21, 2018 3:14 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Phone System Outage at SWAN Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Phone System Outage at SWAN 02/21/2018 - 15:13 - by Ian Nosek SWAN Member Libraries: We are currently experiencing a problem with the phone system at SWAN. We are unable to make or receive outside calls at this time. Our main number 844-SWAN-LIB (792-6542) is still accepting calls, but will route to voicemail. If you need to open a ticket, please do so by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> or leave a voicemail at the above number. We will send an update once we have resolved the problem. Thanks for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-02-21/phone-system-outage-swan

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Phone System Outage at SWAN
by webmaster＠swanlibraries.net 21 Feb '18

21 Feb '18

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10-Second Survey on the Excerpt Field
by tara＠swanlibraries.net 21 Feb '18

21 Feb '18

From the SWAN Support Website: As part of our Enterprise improvements, we're looking into ways to improve the Excerpt field in Enterprise, which displays the terms your search matched. Give us your feedback in the embedded form below or take the 10-second survey by following this link: https://fs8.formsite.com/SWANServices/form255/index.html. [1] Thank you for your input! // Originally posted at: https://support.swanlibraries.net/news/2018-02-21/10-second-survey-excerpt-… [1] https://fs8.formsite.com/SWANServices/form255/index.html

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**Important: Upgrade Postponed** SWAN Server Upgrade Scheduled for February 21st, Special Instructions Included
by Steven Schlewitt 16 Feb '18

16 Feb '18

SWAN Member Library Staff: In the last week, we encountered a performance issue impacting our test instances of the upgraded Symphony server. This performance issue has caused all database rebuild processing to run up to ten times longer than expected. Since we run a partial database rebuild every evening as a part of our regular maintenance, this performance would not be acceptable for our production server. Although we’ve spent many hours alongside SirsiDynix engineers searching for the source of the performance bottleneck in this past week, we’ve unfortunately yet to pinpoint the issue. That being the case, we’ve decided to postpone the server upgrade until we’re confident that our performance issue has been completely resolved. We sincerely apologize for this change of course, and we’ll send additional notices via SWANcom as soon as a new date has been determined. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, January 26, 2018 9:51 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Important* SWAN Server Upgrade Scheduled for February 21st, Special Instructions Included Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* SWAN Server Upgrade Scheduled for February 21st, Special Instructions Included 01/26/2018 - 09:50 - by Steven Schlewitt SWAN Member Library Staff: Beginning on Wednesday, February 21st, the SWAN Symphony WorkFlows server will undergo an upgrade of the current Operating System to ensure the sustained system security and stability that SWAN has long observed. This upgrade could take up to two days, during which many SWAN services will be unavailable. The upgrade will impact many aspects of your library, so please read carefully as you may need to work differently during the upgrade process. This upgrade will not affect New 19 libraries or any current New 19 testing. During the upgrade, limited WorkFlows functions (mostly circulation) will be available over the Symphony Bridge service. To access this service, simply login to WorkFlows as you normally would with your standard credentials. Your access to certain toolbars, helpers, reports, and overrides may be removed while on the Bridge, but this is to be expected. To quickly clarify what you can and cannot do while on the Symphony Bridge during the upgrade, we’ve included a cheat sheet at the link below. Please print this cheat sheet for your library staff and keep it handy during the upgrade. https://support.swanlibraries.net/system/files/Public/ServerUpgradeCircChea… Following the upgrade, you will only be able to login to the SWAN server at the hostname, api.in.swanlibraries.net. Additionally your SIP2 devices in the library will need to use this hostname for continued access to the server. Please verify (or work with IT staff) to ensure that this hostname is used anywhere that the IP address (10.120.131.25) may previously have been used. SWAN IT will be contacting your 3rd party vendors for electronic materials, mobile apps, and databases to ensure the correct address is being used from their servers as well. The Important Details What? Symphony server Operating System upgrade When? Begins at 3am on Wednesday, February 21st, concluding the morning of Friday, February 23rd There is a possibility of concluding in the morning of Thursday, February 22nd. If this is the case, we will notify everyone on the morning of the 22nd. Who is Impacted? All library staff and patrons Circulation/Reference Staff: Will be working over the Symphony Bridge service. PLEASE DO NOT USE OFFLINE. Access the Bridge service by logging into WorkFlows as usual. Cataloging/Tech Services Staff: Will not be able to perform regular item/acquisitions/report functions. Please plan ahead to accommodate ongoing cataloging projects and working schedules. Information Technology Staff: Will need to verify WorkFlows and SIP hardware connectivity to the SWAN server hostname, api.in.swanlibraries.net instead of the IP address, 10.120.131.25. Patrons: Will be unable to access My Account, Item Availability, Payments, and Holds functions in Enterprise. What will be available? * Symphony/WorkFlows Server * Full access to SIP2 3rd Party Vendor Integration (databases, electronic media) * Full access to SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) * Partial accessto WorkFlows * Full access to checkout/check-in functions * Full access to view patron records and status * Full access to bill/fine payment * Full access to fill available holds * Full access to item transit * No access to cataloging, item additions or deletions, record additions * No access to the creation of new holds * No access to modifying or registering patron records * No access to SMS texting service * No accessto reports, reports will not be scheduled * Patron notices will be suspended throughout the upgrade * Hold shelf, pick lists, and other reports will be suspended * Auto-renewal reports will be scheduled and coordinated around the system upgrade * Enterprise * Full access to current item records and searching * No access to My Account features * No access to place holds * No access to commerce/payment functions * No access to item availability * BLUEcloud Applications * Full accessto BLUEcloud Analytics * Full accessto BCA report functions * Statistics from February 21st, 22nd will not be accessible until later in the week * BCA Reports will generate and email as scheduled * No access to Bookmyne * No access to MobileCirc The five most important things to know: 1. On February 21st, login to WorkFlows using your username and password as usual. This is how you’ll access the Symphony Bridge service. If you see 10.120.131.25 in the login address, change that to api.in.swanlibraries.net. This will be necessary for login following the upgrade. 2. In WorkFlows, if you keep encountering overrides that you don’t know the password to (cataloging, reports, registration, etc), this is expected behavior. These functions have been disabled on the Symphony Bridge service and will not be accessible until SWAN is back online. The “What will be available” section above has a full list of services that are and are not available during the upgrade. For Circulation functions, a summarized cheat sheet is available here (LINK TO CIRC CHEAT SHEET<https://support.swanlibraries.net/system/files/Public/ServerUpgradeCircChea…>). 3. Check your email for news of the upgrade frequently. We’ll be sending all notices to the SWANcom, SWANcirc, and SWANtech groups and posting to the Support Site (support.swanlibraries.net<file:///S:/Projects/2018/Azure%20and%20RHEL7%20Migration/Membership%20commu…>). If you do not subscribe to any of these three groups, please sign up on the SWAN support site (https://support.swanlibraries.net/content/swancom) 4. DO NOT USE OFFLINE MODE. Use of Offline could result in lost transactions while we’re on the Symphony Bridge. 5. Reports will not run from February 21st through February 22nd, meaning there will not be any patron notices or emailed statistics from the Symphony/WorkFlows server. BLUEcloud Analytics WILL BE ACCESIBLE, but data from the 21st and 22nd will not be available until after the upgrade. If you have reports that are scheduled to run specifically on those days, please reschedule them to run before or after the upgrade. Frequently Asked Questions What can be expected during this upgrade? The upgrade will begin in the early hours of February 21st with downtime, during which WorkFlows will be inaccessible. The system will be brought back online around 8am, just before library hours on the “Symphony Bridge” service, which is essentially an upgrade tool that allows limited functionality to WorkFlows (but more functionality than Offline mode) so that library staff are still able to look up patrons, check-in, checkout, and transit materials. Cataloging and report functions will be completely inaccessible during the upgrade. During any of this downtime, please avoid using Offline mode. You should login to WorkFlows as you normally would. What can be expected on the day after the upgrade (February 23rd)? All Symphony/WorkFlows functions will be restored, all circulation transactions performed during the upgrade (including those over SIP2) will be reflected on the new server, and all reports will run on schedule for the23rd. BCA statistics may take the remainder of the week to catch up. What changes should be expected after the upgrade? Aside from accessing the server exclusively by hostname (api.in.swanlibraries.net) none should be expected. The server should operate exactly as it did previously, with all records in the same place and all functions working exactly as they have. This upgrade affects the backend of the Symphony server, so it’s nothing directly notable. Even performance should remain relatively constant. Should you encounter record anomalies or issues, please email them to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for investigation. Why is this upgrade necessary? Much like system upgrades on your library desktop computers, this server Operating System upgrade is necessary to ensure continued stability and security of the SWAN Symphony/WorkFlows server. The upgrade also relates to the Microsoft Azure Cloud Services migration project that was introduced last week in the SWAN Support site post (linked here<https://support.swanlibraries.net/news/2018-01-09/swans-server-infrastructu…>) in that it ensures compatibility with the Azure Cloud Service. Regardless of the Azure migration, however, this upgrade would be necessary at this point in time. Does this relate to the New 19 migration? No, this upgrade would be required regardless of the New 19 migration. Are New 19 libraries impacted by this upgrade? No, New 19 libraries will continue data testing and connecting to their respective consortia servers as usual. This upgrade only affects the current SWAN membership. How will 3rd party vendors be impacted by this upgrade? SWAN IT staff are currently in contact with your 3rd party vendors for electronic resources, databases, and library mobile apps to inform them that this upgrade is taking place and ensure they’re accessing the SWAN server using the correct address. What needs to be changed with in-library SIP2-connected equipment and services? For in-house 3rd party hardware and services, such as self-checkout, automated materials handlers (AMH), PC reservation, please work with your library IT staff to ensure that api.in.swanlibraries.net is used anywhere the hostname/IP address is required. Previously, this field may have been populated with 10.120.131.25. This is the SWAN IP address, and it will no longer be valid following the upgrade. Are new WorkFlows clients necessary following the upgrade? No, you will continue to use your existing WorkFlows client for the Symphony Bridge and after the upgrade. Will holds trap and transit during the upgrade/Symphony Bridge? Yes, holds will trap and transit during the upgrade, but no new holds can be placed. It’s also important to note that patrons will not be notified of holds during the upgrade, which may reduce the amount of time the hold is available for them. Notices will immediately go out when the server is fully online, with all missed notices released. How will patrons be notified of the upgrade/impact to Enterprise? We’ll be posting a banner to all Enterprise profiles several days in advance and throughout the upgrade to inform patrons of the availability of Enterprise services. How do we connect to the upgraded server following the upgrade? Make certain that your WorkFlows client is connecting to api.in.swanlibraries.net (as detailed in the image on the left below). If your sign-in is directing to the IP address, your connection will no longer work following the upgrade, and so it must be updated immediately. [https://support.swanlibraries.net/system/files/Public/loginimage.png] Questions or comments? Please contact SWAN Support If you have any questions, comments, or run into any difficulties on the day of the upgrade, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> to create a ticket in the SWAN support system or contact SWAN Support directly by calling 844-SWANLIB (844-792-6542) and dial 0 for immediate assistance. This post is available as as a printable SWAN memo at the link here: https://support.swanlibraries.net/sites/default/files/ServerUpgradeMemo-201… Additionally, the Circ Cheat Sheet is available as a printable doc at the link here: https://support.swanlibraries.net/sites/default/files/ServerUpgradeCircChea… Attachment: [ServerUpgradeMemo-2018-01-26.pdf]<https://support.swanlibraries.net/sites/default/files/news/ServerUpgradeMem…>ServerUpgradeMemo-2018-01-26.pdf<https://support.swanlibraries.net/sites/default/files/news/ServerUpgradeMem…> [ServerUpgradeCircCheatSheet-2018-01-26.pdf]<https://support.swanlibraries.net/sites/default/files/ServerUpgradeCircChea…>ServerUpgradeCircCheatSheet-2018-01-26.pdf<https://support.swanlibraries.net/sites/default/files/ServerUpgradeCircChea…> ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-26/important-swan-server-upg…

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In Transit Shelf Check Reports
by Vickie Totton 15 Feb '18

15 Feb '18

Hello Everyone, Here are the shelf check reports for this week, happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Winter Storm Library Closing Update #2
by Lauren Levaggi 08 Feb '18

08 Feb '18

A number of SWAN libraries are closed or have impacted hours due to the expected heavy snow accumulation. Please see a list of libraries that have contacted us below. Stay warm! The following libraries are closing early today: Eisenhower Public Library District, closing at 6 PM Frankfort Public Library, closing at 5 PM The following libraries will be closed on Friday, 2/9/2018: Alsip-Merrionette Park Public Library District Bridgeview Public Library Cicero Public Library Crete Public Library District - (Tentative, otherwise open at 11am) Hillside Public Library Homewood Public Library LaGrange Park Public Library McCook Public Library District Melrose Park Public Library Midlothian Public Library Stickney-Forest View Public Library District Tinley Park Public Library The following libraries will be closed on Saturday, 2/10/2018: Bridgeview Public Library Melrose Park Public Library

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Possible Delivery Impact Due to Weather
by webmaster＠swanlibraries.net 08 Feb '18

08 Feb '18

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