+++Please route to appropriate personnel+++ Please see the revised documentation for High Demand Holds. This new and improved documentation explains the best way to sort the report to achieve the best results. Following these instructions will ensure that all data is sorted and deduped correctly. As always please send in any questions to help@swanlibraries.net<mailto:help@swanlibraries.net> . Crystal Vela Consultant, Member Services crystal@swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>