SWANcom March 2020

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COVID-19: Library Closed, Polling Place Open - We can add Enterprise Banner

by webmaster＠swanlibraries.net

4 years, 8 months

UPDATE: COVID-19 Update on Nightly Due Date Changes & Extended Circ Rule Option

by Dawne Tortorella

We've updated our news from this morning regarding due date extensions to provide the following options: * Opt-out of nightly Due Date extension to May 1, 2020 * Add a default circulation rule for all items checked out at my library of 6W0F0G0R (6 weeks, 0 fines, 0 grace, 0 renewals) This rule will apply to all items checked out at your library, unless circulation staff override due date at checkout. Review the full news post<https://support.swanlibraries.net/news/2020-03/67522>, stay updated on our COVID-19 page<https://support.swanlibraries.net/node/67477>, stay abreast of SWAN closings<https://support.swanlibraries.net/members/library-closings>, and let us know what is happening with any closures at your library or if you would like these options set for your library. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

COVID-19 Support Response - Immediate Action

by webmaster＠swanlibraries.net

4 years, 8 months

SWAN Membership Events - Going Virtual

by Dawne Tortorella

All SWAN membership events will be changed to virtual online meetings through May 1st. This is in response to recommended community practice regarding gatherings. Updated login information to the virtual GoToMeeting webinar session is available for each event on L2. See the SWAN Support Site News (https://support.swanlibraries.net/news/2020-03/67494) for additional information, including tips for attending online meetings. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

Important SWAN Update: Support, Virtual Attendance, COVID-19

by Aaron Skog

SWAN Member Libraries- SWAN is taking preparations to support all member libraries during the COVID-19 pandemic. To help you all, we have created a dedicated page outlining: * Library closure procedures * SWAN support for member libraries * User events with online virtual attendance Please look at the link below or refer to the Help > COVID19 menu link. https://support.swanlibraries.net/COVID19 This is a fluid situation and we will update that page or news posts with additional information. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

BLUEcloud Mobile app indexing issues

by Tara Wood

Good morning member libraries, The BLUEcloud Mobile app is experiencing search indexing issues. You may not see results for some titles that appear in Enterprise. We will update the know issue on the SWAN support site as we know more from SirsiDynix: https://support.swanlibraries.net/node/67483 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

BLUEcloud Analytics Known Issue

by Vickie Totton

SWAN Member Libraries: Please be aware, we're currently experiencing issues with the BLUEcloud Analytics harvest processing, resulting in issues with report subscriptions. For further details on the issue and updates, please refer to the Known Issues<https://support.swanlibraries.net/node/67476> posting on our support site SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

Acquisitions User Group Meeting March 12, 2020

by Vickie Totton

The next SWAN Acquisitions User Group<https://www.librarylearning.info/events/?eventID=30233> Meeting is Thursday, March 12, 2020. If you have not yet registered, follow the link to do so! The meeting will be held at the RAILS Burr Ridge Facility from 9:30 a.m. - 12:00 p.m. You can find the agenda for this meeting on the Meetings & Documents<https://support.swanlibraries.net/meetings-trainings/meeting-documents> page of the SWAN Support Site. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

Recent Changes to Patron Notices

by Vickie Totton

SWAN has recently made changes to improve the delivery of notices to patrons, you can find more information about these changes in the Patron Notices & Notifications News Article<https://support.swanlibraries.net/news/2020-03/67448> on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

Improved catalog help for patrons

by Tara Wood

Good morning member libraries, Check out the redesigned patron site<https://www.swanlibraries.net/>, which includes instructions for patrons on managing their accounts, searching the catalog, downloading eBooks, using Article Search, and more. When SWAN launched on Enterprise in 2015, we debuted a new site geared towards library patrons to help learn more about the new catalog. We took the step this year of changing this site to help new and existing patrons make the most out of the catalog and get help with common tasks. Learn more on the SWAN support site: https://support.swanlibraries.net/news/2020-03/67424 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

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SWANcom March 2020