SWAN Libraries:
We are not certain things will be ready for Millennium by 9am. ***Circulation staff, please prepare to use Offline Circulation.***
For reference, Offline Circulation documentation is here:
http://support.swanlibraries.net/documentation/offline-circulation
You will need a Member's Only login and password to access this documentation.
WebPAC and Encore systems are searching and fully functional. Millennium will remain down until we notify everyone via SWANcom or the SWAN support website banner.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
We are still checking into things. We have noticed a few issues with Express Lane and Report Server. More importantly, we are investigating some Millennium login settings on the Production server.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
We are still testing some Millennium functions. All libraries are still disconnected, with the exception of six testing libraries working with SWAN staff.
We will email you an update in 10 minutes or so.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
The telephone lines at Elmwood Park Public Library are currently down.
They hope to be back up and running by this evening.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
Everyone -
If the decision has been made to close your library tomorrow due to the extreme weather please update the RAILS Emergency closing webpage. http://www.railslibraries.info/members/closings Sign into the form using your L2 (www.librarylearning.info) username and password. I will be updating the "Days Closed" table in SWAN based upon the closings that are reported. By updating the "Days Closed" table your patron's will not be assessed overdue fines for the day. Everyone stay safe and warm.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
+++ Please route to appropriate staff+++
Everyone -
Please review the attached documents for information regarding the planned upgrade to SWAN scheduled for early next Wednesday morning, January 29th.
We have added a message to the WebPAC to alert your early morning patrons to the planned downtime for the upgrade. We have also requested that Innovative add the same message to Encore. Any libraries using self-check workstations and/or an AMH (automated materials handler) should shutdown this hardware at closing on Tuesday night, January 28th and bring it back online after the upgrade is completed.
We anticipate the upgrade being completed and access available to SWAN by 8 a.m., if all goes well. Please make certain that your morning Circulation staff are familiar with "Offline Circ" in case SWAN is not available on time.
We will be announcing via a SWANcom and the SWAN website when you can begin to log in on Wednesday morning, January 29th.
Thank you all for your cooperation in getting the installer downloads completed on time. Your timely assistance makes this project easier to bring to a successful completion.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
