February 2015 - SWANcom - swanlibraries.net

Non SWAN RB stats--January
by Edlyn LeFevour 19 Feb '15

19 Feb '15

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

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MDS Late Openings
by Lauren Peltier 18 Feb '15

18 Feb '15

SWAN Libraries: The Midlothian Public Library will have a late opening at 1:00p.m. on Thursday, 2/19/15 and Thursday, 2/26/15 due to staff training on these days. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

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Second Reminder about Ecommerece Payment Enrollment
by Aaron Skog 16 Feb '15

16 Feb '15

SWAN Directors and Administrators, This is a reminder about Memo #5: Ecommerce Online Payment Enrollment. The due date for completion and return of this application is Monday, February 23rd by 5pm CST. https://support.swanlibraries.net/content/migration-memos As of Monday February 16, SWAN has received 33 ProPay agreements. Any agreements received after that date might not be ready for the library's profile in Enterprise go-live in April. A reminder was sent via SWANcom on Monday February 5. 1. Acorn Public Library District 2. Bedford Park Public Library District 3. Beecher Community Library District 4. Blue Island Public Library 5. Bridgeview Public Library 6. Broadview Public Library District 7. Brookfield Public Library 8. Chicago Ridge Public Library 9. Cicero Public Library 10. Clarendon Hills Public Library 11. Dolton Public Library District 12. Downers Grove Public Library 13. Evergreen Park Public Library 14. Frankfort Public Library District 15. Glenwood-Lynwood Library District 16. Hillside Public Library 17. Hodgkins Public Library District 18. Justice Public Library District 19. La Grange Park Public Library District 20. La Grange Public Library 21. Lyons Public Library 22. Markham Public Library 23. Matteson Public Library 24. Melrose Park Public Library 25. Midlothian Public Library 26. Nancy L. McConathy Library District 27. North Riverside Public Library District 28. Northlake Public Library District 29. River Forest Public Library 30. Schiller Park Public Library 31. Tinley Park Public Library 32. Westchester Public Library 33. Westmont Public Library Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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eRead Illinois: New titles and items loaded
by Karen Bar 16 Feb '15

16 Feb '15

A new batch of titles and items has been loaded. Search subject: eRead Illinois 20150215 643 print titles 657 audio titles 1,300 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

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Oak Lawn PL closed power outage
by Kate Boyle 16 Feb '15

16 Feb '15

Everyone - Oak Lawn PL is closed today due to a power outage (blown transformer). We will let you know when they re-open. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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NonSWAN RB total for 2014
by Edlyn LeFevour 13 Feb '15

13 Feb '15

This is the total for 2014. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

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SWAN Symphony Test Server Maintenance - Friday (2/13) at 5pm
by Steven Schlewitt 13 Feb '15

13 Feb '15

SWAN Library Staff: Please be aware, the Symphony Test Server will undergo maintenance once again this evening beginning at 5pm. This outage could last the remainder of the evening, and during that time WorkFlows will be unavailable for use. We apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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Announcement: "New" Website for Library Patrons
by Aaron Skog 13 Feb '15

13 Feb '15

SWAN Library Staff: Early on in our planning for the switch to the new Enterprise catalog on April 14 we decided to create online instructions and video tutorials for the 1 million registered patrons in SWAN. We felt that using the existing support site would be confusing, as it is dedicated solely to library staff. So a new website was created for patrons! The goals of the new website are the following: * The audience will be the public, so avoid all the confusing jargon. * The new website will provide a starting point for helping patrons, but it will be up to library staff to work directly with patrons when dealing with questions about PINs, accounts, etc. * Keep it simple. We are happy to announce the new website is now ready and is referenced on all the February bookmarks you will be receiving. http://new.swanlibraries.net/ We chose the name "new" as it was an easy way to remember the site name. On April 14 the website will also work with the domain name www.swanlibraries.net<http://www.swanlibraries.net> and continue to operate under the "new" website name for several months. As more features become available to the public in the Enterprise catalog, we will use the website to help announce them and provide guidance. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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Migration Bookmark #1 for Patrons Shipped
by Aaron Skog 12 Feb '15

12 Feb '15

SWAN Libraries: This evening we shipped a package to each SWAN library via US Postal Service your first set of bookmarks for patrons. These bookmarks will help you get your patrons ready for the big changes coming in April. A couple things: We would love your feedback regarding quantity. The number we sent to each library was based on your annual circulation. Did you get enough? This will help us gauge how many to provide for the March bookmark. Send feedback to migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> Keep in mind we shipped out the entire supply, we have no supply of bookmark #1 back in HQ. If you wish to print your own, we have posted a high resolution TIF versions of the bookmark here (font and back, 10.5 MB downloads each): https://support.swanlibraries.net/news/2015-02-12/migration-bookmark-1-ship… Keep in mind that SWAN has monthly bookmarks planned as part of our PR Team plan for the public. We outlined the PR tools on this migration bulletin post in November: https://support.swanlibraries.net/news/2014-11-15/pr-marketing-tools-migrat… Special thanks to our PR Team for their work on the bookmark! Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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SWAN Symphony Test Server Maintenance Tonight (2/12 @ 6pm)
by Steven Schlewitt 12 Feb '15

12 Feb '15

SWAN Library Staff: The Symphony Test Server will undergo maintenance again this evening beginning at 6pm. The outage could last up to 15 minutes, and during that time WorkFlows will be unavailable for use. We apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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