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New Report Subscription to List New User Records

by SWAN Communications

SWAN Member Library Circulation Staff, We have created a new report subscription that will take the place of the List all Users Created with Patron Point Yesterday currently being delivered daily. The new report is called List All Users Created Last Week and will be delivered Monday mornings on a weekly basis beginning Monday, October 27. The new report will list all user records created for your library, not just those created by Patron Point. The results include the User Category 6 field to identify which records were created with Patron Point. You can find more information about this in the New Subscription to List New User Records<https://swanlibraries.net/news/2025-10/95007> news article on the SWAN site. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 months, 2 weeks

Aspen release 25.10 is live

by SWAN Communications

Good morning member libraries, The Aspen 25.10 release is live. This release includes improvements to the display of periodicals and series, additional filter options for lists, and a change to the display of barcodes in the app for linked cards. You can read more here: https://swanlibraries.net/news/2025-10/95003 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 months, 2 weeks

RESOLVED: Hoopla Intermittent Outages

by SWAN Communications

To member libraries, The Hoopla outage is now resolved. Patrons should now have access to Hoopla and the platform is functioning normally. If any issues are reported, please open a ticket with us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you again. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 months, 2 weeks

Hoopla Intermittent Outages

by SWAN Communications

To member libraries, SWAN is monitoring the issues reported by Midwest Tape and Hoopla Digital due to the AWS outage earlier today. We have a news post and will be updating it as we receive more information: https://swanlibraries.net/news/2025-10/95006. Below is a message sent by Midwest Tape and Hoopla Digital: Due to the ongoing Amazon Web Services issue that is currently affecting internet access across the globe, Hoopla Digital is experiencing technical issues. The team is monitoring the situation and working to get the platform fully functional as soon as possible. Thank you for your patience! Thank you for your patience, Midwest Tape and Hoopla Digital Patrons may be unable to login or access content during the outage. Thank you! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 months, 2 weeks

October RB/ILL Quarterly Billing Available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://swanlibraries.net/news/2025-10/95005> for full details. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 months, 3 weeks

L2 is down, issues logging in to SWAN website and help desk

by SWAN Communications

Good afternoon member libraries, We are experiencing issues logging in to the SWAN website and our SWAN help desk ticketing portal. We are working to resolve this issue as quickly as possible. It appears that the L2 Library Learning site may be down. In the interim, you can email our help email, help(a)swanlibraries.net<mailto:help@swanlibraries.net>, and access most documentation on the website without a login. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 months, 3 weeks

Open Call for Self Nominations: Join the SWAN Circulation Working Group

by SWAN Communications

Calling Circulation Managers! We are pleased to announce that the Self-Nomination period of the SWAN Circulation Working Group is now open. The Circulation Working Group is a vital nine-member group whose members are elected by their peers annually on a rotating basis. This year, there are five open seats available. Elected members serve a two-year term and are responsible for: * Collaborating with SWAN staff to develop and implement best practices for circulation. * Serve as mentors for new Circulation Managers. For more information and to submit your self-nomination please visit the Circulation Working Group page<https://swanlibraries.net/user-group/67408>. The deadline for submitting self-nominations is October 21st . Crystal Vela Consultant, Training & Development crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 months, 1 week

Now Live: Library of Things Visibility Filter in Aspen

by SWAN Communications

Good afternoon, The new Library of Things visibility filter in Aspen is now live. Please see our updated news post<https://swanlibraries.net/news/2025-09/94989> for more details and a video demonstration of the impact of the filter. If you have any questions, please send in a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 months, 1 week

Library of Things Visibility Filter in Aspen - Next Week

by SWAN Communications

Good morning, We are one week away from going live with our new Library of Things visibility filter in Aspen. Please see the news post<https://swanlibraries.net/news/2025-09/94989> for more details. The go-live date for all member libraries is set for Tuesday, September 30th. If you have any questions or would like to opt in early or opt out fully, please send in a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 months, 2 weeks

Aspen release 25.08 is live

by SWAN Communications

Good morning member libraries, The 25.08 release of Aspen is live. This release includes a new "recycle bin" feature for deleted lists and placards, as well as a new display for grouped works. The new display for grouped works is in beta, and we will test it with staff and patrons over the coming weeks. You can find more in our news post<https://swanlibraries.net/news/2025-09/94990>. If you encounter any issues, please open a ticket at help.swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 months, 3 weeks

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