SWANcom

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2964 discussions

by SWAN Communications

Good morning member libraries, We are currently experiencing indexing issues in the catalog. Updates to records will not appear and item statuses will not update until these issues are resolved. We are working with our Aspen support and hosting vendor to resolve these issues as quickly as possible. We will update the known issue on the SWAN support site as we have more information: https://support.swanlibraries.net/issue/94816 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 months, 3 weeks

Aspen server migration and changes to hosting

by SWAN Communications

Good morning member libraries, SWAN is making a change to our Aspen hosting and support, which necessitates a server migration planned for Tuesday March 25th- Wednesday March 26th. Some features in the catalog will be unavailable for staff and patrons during the migration. We have more details in our news post on the SWAN support site, and we will continue to share updates through swancom and the support site during this process. https://support.swanlibraries.net/news/2025-03/94812 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 months, 4 weeks

SWAN 3/6/25 Quarterly meeting - budget presentation & approval

by SWAN Communications

Hello SWAN library directors & administrators- We have our first Quarterly membership meeting for 2025 next week at Oak Brook Public Library, Thursday, March 6th at 10:00 a.m. The approval of the SWAN budget will take place in person at the meeting, with a roll call vote for representative from each SWAN member library. We have the budget details in the meeting packet. Meeting agenda and packet posted on the page below. https://support.swanlibraries.net/meeting/94709 The meeting will include a presentation of the completed work of the SWAN Board Environmental Scan Task Force. This group interviewed library consortia about their experience with different ILS and data analytics platforms. The written report is in the packet. We look forward to your feedback! The meeting will include a Zoom live-stream, which you can register for in advance of the meeting. https://swanlibraries-net.zoom.us/meeting/register/tZ0qc-2spj8uEtO1vX9yUP59… Please note that online attendees will not be able to vote on the budget, per SWAN bylaws. If you have any questions, please reach out to me. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 months

Monthly Patron Record Purge Update

by SWAN Communications

SWAN Library Member Staff, We have delayed the move to five years of inactivity for the patron record purge until the April 15th removal process. The February and March removals will run with the settings from last year. See the News Article<https://support.swanlibraries.net/news/2025-02/94804> on the SWAN support site for more information. https://support.swanlibraries.net/news/2025-02/94804 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 months, 2 weeks

Resolved: Checkout History Missing in Patron Accounts in Aspen and LiDA

by SWAN Communications

Good morning member libraries, Bywater Solutions completed an overnight restoration of checkout histories. You and your patrons should see their full checkout histories in the catalog this morning. If you notice any issues with your checkout history, please open a ticket<https://support.swanlibraries.net/form/94559>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 months, 2 weeks

New Help Desk Orientations

by SWAN Communications

In March, SWAN is migrating to a new ticketing system and help desk platform. This month, we are hosting two information sessions to showcase the user portal, and we invite you to join us. See this news post for more information: New Help Desk Orientations<https://support.swanlibraries.net/news/2025-02/94802> SWAN Library Services 915 Harger Road, Suote 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 months, 2 weeks

Update: Checkout History Missing, Aspen update this evening

by SWAN Communications

Good morning member libraries and thank you again for your patience as we work through these issues with checkout history in the Aspen catalog and app. This evening, Bywater staff will restore checkout histories from a backup and merge with recent checkouts. We are hopeful that tomorrow this issue is resolved. You can follow our updates in our known issue on the SWAN support site. https://support.swanlibraries.net/issue/94796 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 months, 2 weeks

Update: Checkout History Missing in Patron Acconts in Aspen and LiDA

by SWAN Communications

Good afternoon member libraries, Unfortunately, we have reports that checkout history is not displaying, or not fully displaying, for some patrons. If you are not seeing your checkout history, please open a ticket and share the account barcode - that will help us in our testing. We're working with Bywater support to continue to investigate this issue, and we will continue to provide updates as we have more information in our known issue: https://support.swanlibraries.net/issue/94796 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 months, 2 weeks

Resolved: Checkout History Missing in Patron Acconts in Aspen and LiDA

by SWAN Communications

Good afternoon member libraries, Patron checkout history should now display in the Aspen catalog and SWAN Libraries + and LiDA app. If you or your patrons are not seeing your previously enabled checkout history, please open a ticket. Thank you for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 months, 2 weeks

Checkout History Missing in Patron Acconts in Aspen and LiDA

by SWAN Communications

SWAN Member Library Staff: We have reports of missing checkout history lists in patron accounts on Aspen and LiDA. We have been able to duplicate the issue and have opened a ticket with ByWater. We will update the known issue<https://support.swanlibraries.net/issue/94796> on our support site as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 months, 3 weeks

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