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Slowness, high load issues in the Aspen catalog and app
by SWAN Communications 03 Jun '26

03 Jun '26

Good morning member libraries, We are seeing high load and slowness in the Aspen catalog and app. Our hosting support provider is investigating and we hope to have these issues resolved soon. We are updating this known issue on our website: https://swanlibraries.net/issue/95119 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Quarterly 6/4/26 meeting agenda & packet available
by SWAN Communications 02 Jun '26

02 Jun '26

Hello SWAN Library Directors & Administrators- The agenda and packet for the Thursday, June 4th meeting is available from the link below. https://swanlibraries.net/meeting/95057 The meeting will include a presentation of the recently completed membership events led by the SWAN Board Strategic Planning Committee. The packet includes an overview of the events and the themes that emerged from the discussions with member library staff and directors. We also have planned an overview of the second quarter SWAN projects, and an update on the information security audit and what steps SWAN has taken to address those findings. The meeting will be held at Oak Brook Public Library at 10:00 a.m. and will include an online streaming of the meeting. Register in advance to obtain the Zoom link information. https://swanlibraries-net.zoom.us/meeting/register/h-0q8ZaZT2y5IPnBQnKMYg See you next week! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Web Services Upgrade Scheduled For This Evening
by SWAN Communications 01 Jun '26

01 Jun '26

Good morning, This evening (June 1st), SirsiDynix will upgrade a component of our Symphony ILS called Web Services<https://swanlibraries.net/documentation/64765#section-sirsidynix-web-servic…>. Web Services brokers connections to Symphony from vendors/services like Springshare, Kanopy, Aspen (the online catalog) and more. This operation will not affect the Symphony ILS itself or SIP2 connectivity. The upgrade is scheduled to begin at 10pm and is expected to take approximately 30-60 minutes. SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://swanlibraries.net

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SWAN Aspen Catalog Down
by SWAN Communications 27 May '26

27 May '26

SWAN Member Library Staff, We are seeing issues with the Aspen catalog and app due to high load. Our support team is currently working to restore access. We will update our Known Issue<https://swanlibraries.net/issue/95116> on the SWAN website as we have more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen Release 26.05
by SWAN Communications 27 May '26

27 May '26

Good morning member libraries, The Aspen 26.05 release is live. This release includes enhancements to Aspen Administration for managing special hours and purchase suggestion requests; improvements to the language filter; and customized templates for saved search emails. Additional information about this release is available in our news post: https://swanlibraries.net/news/2026-05/95114 For any questions or issues, contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Reminder: BLUEcloud Analytics URL Change
by SWAN Communications 20 May '26

20 May '26

This is a reminder that the URL to access BLUEcloud Analytics has been changed due to a server migration. The new URL is https://swan-bca.bc.sirsidynix.net/bcanalytics/asp/Main.aspx The legacy URL will no longer function starting tomorrow, May 21st. While usernames and passwords were transferred, we have had a couple of libraries report difficulty logging in, requiring a password change. Please take a moment to ensure you can access BLUEcloud Analytics via the new URL. If you experience difficulty, open a ticket and we will assist you. Thank you! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Delays in overnight processing
by SWAN Communications 20 May '26

20 May '26

We are experiencing delays in overnight processing. WorkFlows is up and running but there will be reduced functionality until the processing is complete. See this news post<https://swanlibraries.net/issue/94993> <https://swanlibraries.net/issue/94993> for details and updates. SWAN Library Services 915 Harger Rd. Oak Brook IL 60523 St. 260 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN email service restored
by SWAN Communications 19 May '26

19 May '26

Our email service has been restored and emails will go through as normal from now on. We don't anticipate any further disruption. SWAN Library Services 915 Harger Rd. Oak Brook IL 60523 St. 260 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Email Delivery from SWAN
by SWAN Communications 16 May '26

16 May '26

SWAN is experiencing issues with email delivery. For more information please see our known issue: https://swanlibraries.net/issue/95111 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Complete: Hoopla Flex Launch
by SWAN Communications 15 May '26

15 May '26

Dear Member Libraries, Reindexing Hoopla Flex libraries is now complete. Flex libraries will now see their titles in Aspen and the SWAN Libraries+ app. If you are not seeing a specific title or availability is not correct, please submit a ticket to the SWAN Help Desk. If you become a Flex library in the future, you must let SWAN know if you wish to see those titles in the catalog. There is a setting that needs to be turned on, and a full Hoopla reindex will have to be done in order to bring in those additional titles. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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