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SWAN website updates coming Tuesday, August 25th

by SWAN Communications

To membership- The SWAN support site is moving! It will now be located at swanlibraries.net. The support.swanlibraries.net URL will begin redirecting on Tuesday, August 25th. We have detailed the changes that will occur early Tuesday morning next week before libraries open. The news post linked below provides details on the URL and links that will change. What is changing? https://support.swanlibraries.net/news/2025-08/94935 The SWAN website has gradually undergone a series of updates over the past few months, with usability testing with library staff during this period. Please read the news post to better understand how the new site menu will work, and how we have removed nearly all our documentation to be publicly accessible and no longer require a login (some areas will remain password protected, which we detail in the news posted). Our goal is to lower the barrier to allow library staff to obtain the support information they need more easily. There will be reminders sent out next week as the change occurs. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 3 weeks

Patron Point Orientation Recording Available

by SWAN Communications

Last week, SWAN hosted two orientation sessions for the upcoming Patron Point Online Patron Registration rollout. If you were unable to attend, there is a recording available on our support site. See this news post for more information: Patron Point Orientation Recording Available<https://support.swanlibraries.net/news/2025-08/94938> Thank you! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

7 months, 3 weeks

Online Patron Registration Update #3

by SWAN Communications

We have posted another update on the Online Patron Registration project to our new feed. It includes information about an orientation session tomorrow, embedding registration forms for minors, and Aspen links. Please see the posting for more information: Online Patron Registration Update<https://support.swanlibraries.net/news/2025-08/94934> Thank you! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months

Reminder: SWAN Expo conference on Friday, August 22nd

by SWAN Communications

Hello member libraries- Our annual event is next week, Friday, August 22nd and I wanted to remind you that registration is closing at the end of the day on Friday, August 15th. We have over 200 registered attendees registered. You can register or view your existing registration online from the link below. SWAN Expo Registration | SWAN Library Services<https://support.swanlibraries.net/meetings-trainings/annual-conference/regi…> The session schedule and descriptions are below. We kick the event off at 9:00 a.m. at Moraine Valley Community College Business & Conference Center in Palos Hills. The full address and campus map is also available from the event link. The event concludes at 4:00 p.m. SWAN Expo 2025 | SWAN Library Services<https://support.swanlibraries.net/expo> We will be sending out confirmation emails to registered attendees next week. Hope to see you there! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months

8/12: Possible indexing issues due to overnight processing

by SWAN Communications

SWAN Member Library Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. Please check the Known Issue for more information. https://support.swanlibraries.net/issue/94933 SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

8 months

8/8/2025 - Record indexing errors due to overnight processing issues

by SWAN Communications

8 months, 1 week

Online Patron Registration Update

by SWAN Communications

We have an update on the rollout of online patron registration using the Patron Point Verify tool. Please see the support site for more information on documentation, integration of the registration form into your website, and orientation sessions: Patron Point Online Patron Registration Update #2<https://support.swanlibraries.net/news/2025-07/94921> SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 2 weeks

Resolved: Issue with Hoopla in the catalog

by SWAN Communications

The issue has been resolved, and Hoopla titles can once again be checked out from the library catalog and the SWAN+ app. My Account has also been synced with Hoopla and current, checked out titles are now appearing in the catalog. Thank you for your patience. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 3 weeks

Issue with Hoopla in the catalog

by SWAN Communications

We have received reports that there is an issue checking out Hoopla titles from the catalog and that current, checked out Hoopla titles are not showing in My Account. We have reported the issue with our support vendor. Please see our known issue for updates: https://support.swanlibraries.net/issue/94917 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 3 weeks

Patron Point Online Patron Registration Update

by SWAN Communications

We have posted an update on SWAN's Online Patron Registration project in partnership with Patron Point. We will have more information coming your way over the coming weeks. Our planned crossover date is Tuesday, August 26th. We would also like volunteers for early adoption of the platform so we can monitor its behavior before our launch. Please see our news post for further information: Patron Point Online Patron Registration Update<https://support.swanlibraries.net/news/2025-07/94915> SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 3 weeks

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