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**Action Required** Online Patron Registration Default Settings

by SWAN Communications

Online Patron Registration using Patron Point Verify goes live in August. Before launch, we need library staff to verify default patron settings that newly registered adult and juvenile records will receive. Please refer to this news post to access the form and verify your default settings: Online Patron Registration Default Settings<https://support.swanlibraries.net/news/2025-07/94890> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

7 months, 1 week

EBSCO URLs 2025/2026

by SWAN Communications

Good morning, The updated EBSCO RAILS supplemental resource URLs for the 2025/2026 cycle are now available. If your library has renewed any existing resources, your current links will continue to work. Please see the news article, EBSCO Supplemental URLs 2025/2026<https://support.swanlibraries.net/news/2025-06/94889>, for more information and a downloadable workbook with URLs for new supplemental databases. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

7 months, 1 week

Resolved: Slowness and downtime in the catalog

by SWAN Communications

Good afternoon member libraries, The high traffic issues in the catalog are resolved. If you have any issues accessing the catalog, please contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 3 weeks

Slowness and downtime in the catalog

by SWAN Communications

Good afternoon member libraries, We're experiencing issues related to bot traffic in our catalog. Our support vendor is working to address these issues. https://support.swanlibraries.net/issue/94882 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 3 weeks

Overnight processing errors

by SWAN Communications

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. Please see our news post for more information and updates. Record Indexing Errors<https://support.swanlibraries.net/news/2025-06/94881> Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 915 Harger Rd. Oak Brook IL 60523 St. 260 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 3 weeks

Our annual summer event SWAN Expo open for registration

by SWAN Communications

Join us for a day of learning, collaboration, and connection at our annual summer gathering for library staff. This year's SWAN Expo features guest speakers, roundtable discussions, and sessions highlighting new software features, vendor partnerships, and the future of our shared platform. Explore the full program on the SWAN Expo page and register today to reserve your spot. Registration is $45 per attendee, which includes breakfast, lunch, and refreshments. SWAN will invoice libraries after the event. SWAN Expo 2025 | SWAN Library Services<https://support.swanlibraries.net/meetings-trainings/annual-conference> To register yourself or colleagues, please log into the SWAN Support site and follow the link below. SWAN Expo Registration | SWAN Library Services<https://support.swanlibraries.net/meetings-trainings/annual-conference/regi…> Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 4 weeks

Slowness in the catalog

by SWAN Communications

Good afternoon member libraries, We are currently experiencing a denial of service attack on our catalog. Grove for Libraries, our support vendor, is monitoring and working to stop the attack. You may notice slowness in the catalog until the attack is resolved, but the catalog is still available. We'll provide any additional updates on the support site: https://support.swanlibraries.net/issue/94875 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months

SWAN website outage 6/2 - service restored

by SWAN Communications

Good morning member libraries, Our website was down yesterday evening and some libraries reported issues accessing the transit label generator. Our website issues have been resolved and access to the transit label generator has been restored. If you encounter any additional issues, please submit a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months, 1 week

SWAN Quarterly meeting 6/5/25 agenda & packet now available

by SWAN Communications

Hello SWAN member library directors & administrators- The agenda and packet for this week's meeting at Oak Brook Public Library is ready for you from the link below. https://support.swanlibraries.net/meeting/94711 Topics include: * SWAN 2025 platform survey analysis * Online patron registration project update * Inactive patron record removal process overview * SWAN Board election results Register for the meeting ahead of time via Zoom if you wish to attend remotely. https://swanlibraries-net.zoom.us/meeting/register/tZ0qc-2spj8uEtO1vX9yUP59… We look forward to seeing you! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months, 1 week

Reminder: Web Services Upgrade Monday 5/26

by SWAN Communications

Good morning member libraries, On Monday May 26th SirsiDynix will be upgrading a component of our Symphony ILS called Web Services<mailto:https://support.swanlibraries.net/documentation/64765%23section-sirs…>. Web Services brokers connections to Symphony from vendors/services like Springshare, Kanopy, Aspen (the online catalog) and more. This operation will not affect the Symphony ILS itself or SIP2 connectivity. The upgrade is scheduled to begin at 11pm and will take approximately 30-60 minutes. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months, 2 weeks

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