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Overnight Processing Issues
by SWAN Communications 27 Jan '26

27 Jan '26

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. A Known Issue has been posted to our support site and will be updated as new information becomes available https://swanlibraries.net/issue/95053. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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January RB/ILL Quarterly Billing Available
by SWAN Communications 26 Jan '26

26 Jan '26

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://swanlibraries.net/news/2026-01/95052> for full details. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen 26.01 release is live
by SWAN Communications 21 Jan '26

21 Jan '26

Good morning member libraries, The Aspen 26.01 release is live. You can read more here: https://swanlibraries.net/news/2026-01/95046 The major update in this release is a new display for browse categories in the app. Note that the iOS update for the app is not yet available due to an approval delay - we expect that to be ready tomorrow. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN closed 1/16/26
by SWAN Communications 15 Jan '26

15 Jan '26

Hello SWAN Libraries- SWAN will be closed on Friday, January 16, 2026, for the day as part of our annual holiday in-service day. We will monitor systems and the helpdesk for any reported issues. Other requests received will be processed and responded to on Monday, January 19th. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Slowness in the Aspen catalog
by SWAN Communications 14 Jan '26

14 Jan '26

The catalog is experiencing high loads. You may notice certain functions timing out and slow page loads, including for search results. We are currently investigating. We will post additional updates on our support site: https://swanlibraries.net/issue/95047 And send an additional swancom when this issue is resolved. Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> • 630-326-7706 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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2025 National Change of Address Process Complete
by SWAN Communications 30 Dec '25

30 Dec '25

SWAN Member Library Staff: The 2025 National Change of Address processing is now complete. You can find more information in the National Change of Address (NCOA) 2025 Complete<https://swanlibraries.net/news/2025-12/95038> news article on the SWAN support site. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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CONCLUDED: Scheduled Database Maintenance Over Christmas Holiday
by SWAN Communications 25 Dec '25

25 Dec '25

SWAN Member Library Staff: The scheduled database maintenance is complete. You can visit the news article<https://swanlibraries.net/news/2025-12/95036> on the SWAN Support site for more information. SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Vickie Totton Sent: Tuesday, December 23, 2025 9:05 PM To: SWAN Help Desk <help(a)swanlibraries.net>; SWAN Communications <swancom(a)list.swanlibraries.net> Subject: RE: Scheduled Database Maintenance Over Christmas Holiday SWAN Member Library Staff: Our scheduled database maintenance has begun. For updates and more information, you can visit the news article<https://swanlibraries.net/news/2025-12/95036> on the SWAN Support site. SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Tuesday, December 23, 2025 2:47 PM To: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: [SWANcom] REMINDER: Scheduled Database Maintenance Over Christmas Holiday SWAN Member Library Staff: Scheduled maintenance of the Symphony ILS will begin tonight after libraries have closed. For updates and more information, you can visit the news article<https://swanlibraries.net/news/2025-12/95036> on the SWAN Support site. SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Thursday, December 11, 2025 11:42 AM To: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: [SWANcom] Scheduled Database Maintenance Over Christmas Holiday SWAN Member Library Staff: We will be performing scheduled database maintenance over the Christmas holiday. This maintenance window is scheduled to begin after libraries have closed on Tuesday, December 23rd. and is expected to extend through Christmas Eve and Christmas Day, as the indexing reports take several hours to run. There may be a delay in the start of the standard reports on Friday, December 26th, but we do not anticipate downtime for library staff. WorkFlows will not be available during the scheduled maintenance window. Our Aspen catalog will be available for patrons; however, My Account features may be briefly unavailable during maintenance. If you have any questions, please open a ticket and we'll be in touch. Thanks! SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542)

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Scheduled Database Maintenance Over Christmas Holiday
by SWAN Communications 23 Dec '25

23 Dec '25

SWAN Member Library Staff: We will be performing scheduled database maintenance over the Christmas holiday. This maintenance window is scheduled to begin after libraries have closed on Tuesday, December 23rd. and is expected to extend through Christmas Eve and Christmas Day, as the indexing reports take several hours to run. There may be a delay in the start of the standard reports on Friday, December 26th, but we do not anticipate downtime for library staff. WorkFlows will not be available during the scheduled maintenance window. Our Aspen catalog will be available for patrons; however, My Account features may be briefly unavailable during maintenance. If you have any questions, please open a ticket and we'll be in touch. Thanks! SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542)

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National Change of Address (NCOA) 2025
by SWAN Communications 22 Dec '25

22 Dec '25

SWAN Member Library Staff: We have received the address change data from Unique and will be updating patron records starting today. The number of patron records sent for processing was 773,650. Of those, 24,352 were returned with address changes for a change rate of 3.2%. In preparation, we have temporarily disabled the Symphony function to update Last Activity Date when a patron's address information is changed. Once processing begins over the next couple of days, manual address changes may be overridden by this update. Refer to the National Change of Address (NCOA) 2025<https://swanlibraries.net/news/2025-12/95037> news article for more information. https://swanlibraries.net/news/2025-12/95037 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Online Patron Registration Forms in Spanish and Polish
by SWAN Communications 16 Dec '25

16 Dec '25

We are excited to announce that Online Patron Registration forms are now available in Spanish and Polish! Please see the following news post for more information, including how to access the forms and find embed code for your website: Online Patron Registration Forms in Spanish and Polish<https://swanlibraries.net/news/2025-12/95034> SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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