SWANcom

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by SWAN Communications

In March, SWAN is migrating to a new ticketing system and help desk platform. This month, we are hosting two information sessions to showcase the user portal, and we invite you to join us. See this news post for more information: New Help Desk Orientations<https://support.swanlibraries.net/news/2025-02/94802> SWAN Library Services 915 Harger Road, Suote 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months

Update: Checkout History Missing, Aspen update this evening

by SWAN Communications

Good morning member libraries and thank you again for your patience as we work through these issues with checkout history in the Aspen catalog and app. This evening, Bywater staff will restore checkout histories from a backup and merge with recent checkouts. We are hopeful that tomorrow this issue is resolved. You can follow our updates in our known issue on the SWAN support site. https://support.swanlibraries.net/issue/94796 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months

Update: Checkout History Missing in Patron Acconts in Aspen and LiDA

by SWAN Communications

Good afternoon member libraries, Unfortunately, we have reports that checkout history is not displaying, or not fully displaying, for some patrons. If you are not seeing your checkout history, please open a ticket and share the account barcode - that will help us in our testing. We're working with Bywater support to continue to investigate this issue, and we will continue to provide updates as we have more information in our known issue: https://support.swanlibraries.net/issue/94796 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months

Resolved: Checkout History Missing in Patron Acconts in Aspen and LiDA

by SWAN Communications

Good afternoon member libraries, Patron checkout history should now display in the Aspen catalog and SWAN Libraries + and LiDA app. If you or your patrons are not seeing your previously enabled checkout history, please open a ticket. Thank you for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months

Checkout History Missing in Patron Acconts in Aspen and LiDA

by SWAN Communications

SWAN Member Library Staff: We have reports of missing checkout history lists in patron accounts on Aspen and LiDA. We have been able to duplicate the issue and have opened a ticket with ByWater. We will update the known issue<https://support.swanlibraries.net/issue/94796> on our support site as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months, 1 week

National Change of Address Processing Complete

by SWAN Communications

SWAN Member Library Staff: As of yesterday, February 3, NCOA processing on patron records is complete. All updated addresses and geolocation data have been uploaded. Updating patron address information will once again trigger an update to the patron's Last Activity Date, a function that we disabled during this update. Thank you for your patience during the updates. Please view our documentation for recommended steps to take for patron cleanup: National Change of Address (NCOA)<https://support.swanlibraries.net/documentation/66540>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Vickie Totton Sent: Wednesday, January 29, 2025 3:21 PM To: swancom(a)list.swanlibraries.net Subject: National Change of Address Processing SWAN Member Library Staff: We have received the address change data from Unique and will be updating patron records starting today. The number of patron records sent for processing was 917,567. Of those, 31,349 were returned with address changes for a change rate of 3.4%. In preparation, today we have temporarily disabled the Symphony function to update Last Activity Date when a patron's address information is changed. Once processing begins over the next couple of days, manual address changes may be overridden by this update. Refer to the National Change of Address (NCOA) 2024 Update<https://support.swanlibraries.net/news/2025-01/94791> news article for more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 1 week

Re: Save the date-- SWAN budget presentation at 2/4/25 Committee of the Whole meeting

by SWAN Communications

Hello Library Directors & Administrators- The SWAN budget for next year is posted for your review-take a look at the packet posted as a PDF. We will be meeting via Zoom on Tuesday, February 4th next week at 10:00 a.m. https://support.swanlibraries.net/meeting/94769 Make sure to register in advance for the Zoom meeting. We will record the meeting and post the link for viewing after the meeting. https://swanlibraries-net.zoom.us/meeting/register/dnu8NfLqStOPaHU4bUlhuQ#/… If you have any specific questions, please don't hesitate to reach out to me directly and I would be happy to answer them. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Aaron Skog Sent: Friday, January 10, 2025 12:58 PM To: swancom(a)list.swanlibraries.net Subject: Save the date-- SWAN budget presentation at 2/4/25 Committee of the Whole meeting Hello Library Directors & Administrators- The presentation of next year's budget and membership fees will take place on Tuesday, February 4th at 10:00 a.m. on Zoom. The budget packet will be posted a week prior to the meeting. SWAN Committee of the Whole Meeting | SWAN Library Services<https://support.swanlibraries.net/meeting/94769> You will need to register in advance for the meeting. Meeting Registration - Zoom<https://swanlibraries-net.zoom.us/meeting/register/dnu8NfLqStOPaHU4bUlhuQ#/…> As part of the budget process, SWAN will utilize bond and debt payments within its public library fee formula. If your library has made changes to its bond payment or debt service schedule in the past year, please submit the schedule using the link below. Library Bond Submission | SWAN Library Services<https://support.swanlibraries.net/form/94546> If you have any question, please reach out to me directly. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months, 2 weeks

National Change of Address Processing

by SWAN Communications

SWAN Member Library Staff: We have received the address change data from Unique and will be updating patron records starting today. The number of patron records sent for processing was 917,567. Of those, 31,349 were returned with address changes for a change rate of 3.4%. In preparation, today we have temporarily disabled the Symphony function to update Last Activity Date when a patron's address information is changed. Once processing begins over the next couple of days, manual address changes may be overridden by this update. Refer to the National Change of Address (NCOA) 2024 Update<https://support.swanlibraries.net/news/2025-01/94791> news article for more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 2 weeks

January RB/ILL Quarterly Billing

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2025-01/94790> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 2 weeks

Aspen LiDA (SWAN Libraries+) app is back up

by SWAN Communications

Good afternoon member libraries, Access to the SWAN Libraries + app is restored. If you have additional issues, please open a ticket at help(a)swanlibraries.net SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 2 weeks

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