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October RB/ILL Quarterly Billing Available
by SWAN Communications 17 Oct '25

17 Oct '25

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://swanlibraries.net/news/2025-10/95005> for full details. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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L2 is down, issues logging in to SWAN website and help desk
by SWAN Communications 15 Oct '25

15 Oct '25

Good afternoon member libraries, We are experiencing issues logging in to the SWAN website and our SWAN help desk ticketing portal. We are working to resolve this issue as quickly as possible. It appears that the L2 Library Learning site may be down. In the interim, you can email our help email, help(a)swanlibraries.net<mailto:help@swanlibraries.net>, and access most documentation on the website without a login. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Open Call for Self Nominations: Join the SWAN Circulation Working Group
by SWAN Communications 01 Oct '25

01 Oct '25

Calling Circulation Managers! We are pleased to announce that the Self-Nomination period of the SWAN Circulation Working Group is now open. The Circulation Working Group is a vital nine-member group whose members are elected by their peers annually on a rotating basis. This year, there are five open seats available. Elected members serve a two-year term and are responsible for: * Collaborating with SWAN staff to develop and implement best practices for circulation. * Serve as mentors for new Circulation Managers. For more information and to submit your self-nomination please visit the Circulation Working Group page<https://swanlibraries.net/user-group/67408>. The deadline for submitting self-nominations is October 21st . Crystal Vela Consultant, Training & Development crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Now Live: Library of Things Visibility Filter in Aspen
by SWAN Communications 30 Sep '25

30 Sep '25

Good afternoon, The new Library of Things visibility filter in Aspen is now live. Please see our updated news post<https://swanlibraries.net/news/2025-09/94989> for more details and a video demonstration of the impact of the filter. If you have any questions, please send in a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Library of Things Visibility Filter in Aspen - Next Week
by SWAN Communications 23 Sep '25

23 Sep '25

Good morning, We are one week away from going live with our new Library of Things visibility filter in Aspen. Please see the news post<https://swanlibraries.net/news/2025-09/94989> for more details. The go-live date for all member libraries is set for Tuesday, September 30th. If you have any questions or would like to opt in early or opt out fully, please send in a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen release 25.08 is live
by SWAN Communications 17 Sep '25

17 Sep '25

Good morning member libraries, The 25.08 release of Aspen is live. This release includes a new "recycle bin" feature for deleted lists and placards, as well as a new display for grouped works. The new display for grouped works is in beta, and we will test it with staff and patrons over the coming weeks. You can find more in our news post<https://swanlibraries.net/news/2025-09/94990>. If you encounter any issues, please open a ticket at help.swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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9/17: Possible Indexing Issues Due to Overnight Processing
by SWAN Communications 17 Sep '25

17 Sep '25

SWAN Member Library Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. To clarify, only item records (not patron records) should be affected. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Long Running Overnight Processing Reports
by SWAN Communications 16 Sep '25

16 Sep '25

SWAN Member Libraries Staff: We’re currently monitoring a long-running overnight maintenance report, ADUText, which is creating delays to the morning report schedule. As ADUText and the subsequent overnight maintenance reports continue processing, you may encounter several errors: * “Heading keys need to be indexed” when accessing an item record * Item records are unsearchable by title (but can be accessed by Standard Number) * Various general indexing errors when accessing or attempting to catalog item records Some of the processes that have not yet completed are: * Blocking of patrons for Fine Free overdue items * Billing process of items 42 days overdue * Cancelling of expired holds on the holdshelf * Compiling of holds for pull lists * Preparing and sending of notices Please refrain from pulling your expired holds from the holdshelf until we give the all clear. SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://swanlibraries.net<https://support.swanlibraries.net/>

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Library of Things Visibility Filter in Aspen
by SWAN Communications 03 Sep '25

03 Sep '25

Good morning, We are excited to share information on our new Library of Things visibility filter in Aspen. Please see our news post here<https://swanlibraries.net/news/2025-09/94989> for more details. The go-live date for all member libraries is set for Tuesday, September 30th. If you have any questions or would like to opt in early or opt out fully, please send in a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Scheduled Maintenance -- Rebuild Headings and Text Database Indexes Sunday, 8/31
by SWAN Communications 01 Sep '25

01 Sep '25

Good afternoon, SWAN Member Library Staff: SWAN will be performing scheduled maintenance on our indexes this Sunday, August 31st, after all libraries are closed. These reports do take several hours to run so there may be a delay in the start of the standard reports for Labor Day Monday, September 1st. WorkFlows will not be available during the scheduled maintenance window. The Aspen online catalog will still be available for patrons. Have a great day! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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