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Kanopy Pay-Per-Use End of Year Promotion

by SWAN Communications

Hello member libraries, There is an end-of-year promotion for Kanopy's flagship Pay-Per-Use streaming service. Paula Roman will be hosting a virtual webinar for interested public libraries. Please see our news post, Kanopy PPU End-of-Year Promotion and Webinar<https://support.swanlibraries.net/news/2023-11/94502>, for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

Addison Public Library go-live update

by SWAN Communications

Hi everyone, The Addison Public Library is now live on SWAN! The data migration was completed over the weekend, with the library having its first full day circulating on SWAN yesterday. We have updated the membership map and delivery code "cheat-sheets" for you. Details on how to obtain those and what to expect for the first few weeks of Addison in the SWAN consortium are on the news post below. https://support.swanlibraries.net/news/2023-11/94500 Congratulations to the Addison and SWAN migration teams! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year

Resolved: Aspen Lists issues

by SWAN Communications

Issues with Aspen lists should be resolved. If you see any additional issues, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. More information on this issue is on our support site: https://support.swanlibraries.net/issue/94499 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

Aspen Lists issues

by SWAN Communications

We are currently experiencing issues with Aspen lists. Some user lists are displaying incorrect titles. We will continue to update this known issue on our support site: https://support.swanlibraries.net/issue/94499 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

New Beta MessageBee Portal

by SWAN Communications

Unique has launched a beta version of their new and improved MessageBee portal. This new version contains new reporting aspects of MessageBee. Please review our News Post<https://support.swanlibraries.net/news/2023-11/94498> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year

Sunday 11/5: Delays in overnight processing

by SWAN Communications

SWAN Member Library Staff: Our overnight processing reports are running longer than usual this morning as well. Regularly scheduled reports will be delayed. While the system catches up, please refrain from scheduling any non-critical reports. We will continue to monitor the progress of the overnight processing and will provide updates on the SWAN Support Site<https://support.swanlibraries.net/news/2023-11/94491>. Thanks for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https<https://support.swanlibraries.net/>://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> ________________________________ From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Saturday, November 4, 2023 15:07 To: swancom(a)list.swanlibraries.net <swancom(a)list.swanlibraries.net> Subject: [SWANcom] *All Clear* - Delays in overnight processing SWAN Member Library Staff: The report schedule has caught up. Staff may resume scheduling reports as needed. Thanks for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Saturday, November 4, 2023 7:32 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Delays in overnight processing SWAN Member Library Staff: Please be aware that one of our nightly indexing reports is running longer than anticipated. Other morning reports are delayed as a result. While the system catches up, please refrain from scheduling any non-critical reports. Please see the SWAN Support Site<https://support.swanlibraries.net/news/2023-11/94491> for updates. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year

Delays in overnight processing

by SWAN Communications

SWAN Member Library Staff: Please be aware that one of our nightly indexing reports is running longer than anticipated. Other morning reports are delayed as a result. While the system catches up, please refrain from scheduling any non-critical reports. Please see the SWAN Support Site<https://support.swanlibraries.net/news/2023-11/94491> for updates. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year

The Addison bibliographic data load is underway

by SWAN Communications

We are excited to announce that the migration of bibliographic data from Addison Public Library into Symphony has officially begun. Please see this news post for more information: Addison Bibliographic Data Load<https://support.swanlibraries.net/news/2023-11/94490>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Libraries in Groups 1 and 2 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2023-10/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

10/26/23 - Record indexing errors due to overnight processing issues

by SWAN Communications

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. A Known Issue<https://support.swanlibraries.net/issue/94483> has been posted to our support site and will be updated as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year

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