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OCLC Maintenance Downtime 12/20-12/21
by SWAN Communications 09 Dec '25

09 Dec '25

OCLC is planning an infrastructure upgrade from Saturday, December 20th to Sunday, December 21st. All OCLC services will be unavailable during the upgrade. Please see this news post for more information: Planned OCLC Maintenance 12/20-12/21<https://swanlibraries.net/news/2025-12/95027> SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Single Sign-On live on the SWAN website
by SWAN Communications 09 Dec '25

09 Dec '25

Good morning member libraries, Single sign-on is now enabled on the SWAN website. * You can log on using your L2 credentials, which will also sign you on to our ticketing portal. * If you are already logged in to the ticketing portal, you will be automatically logged in to the SWAN website. * Logging on will also return you to the page you logged in from, instead of redirecting you to the home page. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Quarterly 12/4/25 meeting agenda & packet
by SWAN Communications 01 Dec '25

01 Dec '25

Hello Library Directors & Administrators- The meeting agenda and packet for Thursday, December 4th at 10 a.m. is available from the link below. The meeting will take place at Oak Brook Public Library which opens at 9:30 a.m. Meeting agenda & packet https://swanlibraries.net/meeting/94714 Topics include: * Online patron registration update * eRead Illinois migration to The Palace Project * SWAN year in review * Next year's SWAN budget * Updates on Illinois State Advisory Committee, RAILS, and ILA Public Policy Committee I hope to see you there in person! If you are unable to attend at Oak Brook, make sure to register in advance so you can attend the live stream of the event via Zoom. Registration to attend remotely via Zoom https://swanlibraries-net.zoom.us/meeting/register/tZ0qc-2spj8uEtO1vX9yUP59… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Upcoming Symphony Database Maintenance - Thursday, November 27
by SWAN Communications 27 Nov '25

27 Nov '25

SWAN Member Library Staff: Please be aware that routine database re-indexing will take place over the Thanksgiving holiday this week. To ensure the reliability and integrity of our Symphony database, the Headings index needs to be rewritten. Our maintenance window will begin after libraries close Wednesday evening and we expect this window to conclude Thursday evening. This process takes upwards of 24 hours, but due to the holiday, we don't anticipate this process to cause downtime for library staff. Throughout the duration of maintenance, WorkFlows will be inaccessible. Our Aspen catalog will remain online, but My Account features will be briefly unavailable at the start of the maintenance window. Once maintenance has concluded, we will notify the membership via SWANcom and an update on our support site<https://swanlibraries.net/news/2025-11/95023>. If there are any questions regarding the upcoming maintenance, please submit a ticket<mailto:help@swanlibraries.net>. Thanks! SWAN Library Services 915 Harger Rd. Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542)

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11/25/2005 - Record indexing errors due to overnight processing issues
by SWAN Communications 26 Nov '25

26 Nov '25

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net and we'll forward them to SirsiDynix for further investigation and temporary correction. A Known Issue has been posted to our support site and will be updated as new information becomes available https://swanlibraries.net/issue/95022. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Brief Email Disruption Sunday 11/23
by SWAN Communications 24 Nov '25

24 Nov '25

SWAN Member Library Staff: On Sunday, 11/23, SWAN experienced a brief period of time where SendGrid, our mass email provider, stopped processing emails for our account. This outage has been resolved and email from Sunday evening and on are being processed and delivered as expected. A couple of emailed reports, List Users Created Last Week and MessageBee Report Digest were among the email that was not processed. We have already re-sent the List Users report, which should have already arrived at your inbox. We're also checking with MessageBee to see if they're able to re-send the digest email as well. In the meantime, this information is available on your MessageBee portal. Information on how to check your stats are available on our support site<https://swanlibraries.net/documentation/94304>. This outage also impacted patron check out receipts as well as Aspen PIN reset requests. If you receive any questions from patrons regarding these, we apologize for the inconvenience, but these cannot be easily re-processed. If you have any further questions, please open a ticket and we'd be happy to take a look. Thanks, and apologies for any inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN membership fees - submit your bond or debt schedule
by SWAN Communications 19 Nov '25

19 Nov '25

To Library directors & business managers- The annual budget process for SWAN has begun. Libraries that have negotiated a new (or revised) bond payment or debt service schedule can upload that schedule to SWAN Support to update the SWAN membership fee bond schedule. https://swanlibraries.net/form/94546 Public libraries that have a non-operating debt service should submit the payment schedule to SWAN, such as a bond payment used for library facility renovation or construction. SWAN membership fees incorporate the bond/debt service amount, so it is important that your library provide this information, otherwise it is possible your membership fees will increase substantially in the upcoming year. The deadline to complete the submission is Friday, February 6, 2026. If you have any questions about the SWAN budget and your library membership fees, refer to the page below for details on how the membership fees are calculated, and see your current membership fees listed. https://swanlibraries.net/about/budget Please contact me directly if you have any questions or require clarification. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Aspen release 25.11 is live
by SWAN Communications 19 Nov '25

19 Nov '25

Good morning member libraries, The Aspen 25.11 release is live. This release includes new features to help library staff organize lists and more easily group records. In addition, this release includes optional configuration to apply filters from a keyword search. SWAN will explore this feature in a special meeting of Cataloging Working Group and the Discovery and User Experience Working Group in early December. You can learn more in our news post: https://swanlibraries.net/news/2025-11/95014 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Circulation Working Group Election Closes TODAY
by SWAN Communications 05 Nov '25

05 Nov '25

As a reminder the SWAN Circulation Working Group Election will be closing today, November 5th, 2025. If you are a Circulation manager at your library, please be sure to vote for 5 candidates. Votes are limited to one vote per library, and you must be logged in to vote. Click on the Election Ballot<https://swanlibraries.net/form/95008> to cast your vote today SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Overnight Processing Errors
by SWAN Communications 05 Nov '25

05 Nov '25

SWAN Member Library Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. Please see our known issue post for more information and updates. https://swanlibraries.net/issue/95010 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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