SWANcom

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by SWAN Communications

SWAN is now live on our new help desk system, powered by HaloITSM. Our staff is transferring open tickets to the new environment, and you may receive some e-mails as that process continues. You may begin sending tickets through our help desk portal, accessible here: https://swanlibraries.haloitsm.com/portal. An L2 account is required to access the portal. Also, you may continue sending tickets through help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For more information, see this new post: SWAN Help Desk migration is complete<https://support.swanlibraries.net/news/2025-04/94849>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

5 months, 2 weeks

April RB/ILL Quarterly Billing

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2025-04/94845> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

5 months, 3 weeks

Series pages in Aspen

by SWAN Communications

Good morning member libraries, The new series page feature is live in your Aspen catalogs. This feature replaces our previous integration with Novelist Select. Please note there is no impact on your Novelist Plus and Novelist K-8 subscriptions. We have more information available on the SWAN support site: https://support.swanlibraries.net/news/2025-04/94843 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 months, 3 weeks

4/17/2025 - Record indexing errors due to overnight processing issues

by SWAN Communications

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net and we'll forward them to SirsiDynix for further investigation and temporary correction. A Known Issue has been posted to our support site and will be updated as new information becomes available. SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net SWANcom Subscription Settings

5 months, 3 weeks

New Log-in procedure for the community forums

by SWAN Communications

The SWAN community forums have been updated today to use your L2 credentials as a login instead of a separate username and password. See our news post for instructions: New Log-In procedure for the community forums<https://support.swanlibraries.net/news/2025-04/94837> The login and password you previously used will no longer work. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

6 months, 1 week

SWAN Board self-nomination open for interested candidates

by SWAN Communications

Hello SWAN library directors & administrators- The SWAN Board self-nomination is now open for interested candidates. https://support.swanlibraries.net/news/2025-04/94836 Information about the SWAN Board, the election timetable, and SWAN governance can be found on the link below. https://support.swanlibraries.net/board-information/64973 The self-nomination form will be open until Friday, April 25th. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 1 week

SWAN Help Desk Launch April 29th

by SWAN Communications

Good morning member libraries, SWAN will launch our new ticketing system on April 29th. You can continue to use help(a)swanlibraries.net<mailto:help@swanlibraries.net> during and after this transition. See our news post for details and a link to view the orientation session: https://support.swanlibraries.net/news/2025-03/94835 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 2 weeks

SWAN Libraries + app updates

by SWAN Communications

Good afternoon member libraries, Several over-the-air updates have been attempted for the app, but we're not seeing signs that the app is updating automatically. Patrons may still get an automatic update of their app over the next few days if they have automatic app updates enabled on their devices. At this time, we recommend communicating to patrons that they will need to manually update the app. SWAN will post a system message banner to the web catalog as well. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 2 weeks

Aspen server migration complete

by SWAN Communications

Good morning member libraries, The Aspen server migration completed overnight, and the SWAN Libraries + app is available for an update in the app stores. If you see any messaging indicating the catalog is in maintenance mode, please refresh your browser. At this time, it does not appear that the over-the-air update for the app, which would have automatically updated the app for patrons when they open it, was successful. We will work with our support vendor today to see if another attempt is possible. If you are assisting patrons, here are instructions to manually update apps on Android<https://support.google.com/googleplay/answer/113412?hl=en> and iOS.<https://support.apple.com/guide/iphone/update-apps-iph98709f167/ios> Thank you for your patience, and if you experience any issues in the catalog please open a ticket with help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 2 weeks

Reminder: Aspen server migration Tuesday 3/25

by SWAN Communications

Good morning member libraries, Our Aspen server migration is Tuesday, March 25th. This migration will not impact access to WorkFlows or e-resources. * March 24th: SWAN will post system message banners to the catalog and app in the afternoon for patrons. * March 25th: The Aspen catalog will go into maintenance mode at 4PM. WorkFlows is not affected. * Catalog search will be available * My account functions and current item statuses will not be available * March 26th: We will go live on our new server; patrons using the app will need to update their app and re-login. We are hoping we can trigger an automatic app update for patrons when they open the app, but we don't have confirmation this is possible. SWAN will also post a message on the "old" version of the app to prompt users to update. You can read full details of the migration on the SWAN support site<https://support.swanlibraries.net/news/2025-03/94812>. If you have questions, please submit a ticket or come to our March 25th Fireside meeting<https://support.swanlibraries.net/meeting/94728>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 3 weeks

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