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Aspen server upgrade tonight, 9/10 8-10PM

by SWAN Communications

Good afternoon member libraries, Our Aspen server upgrade, which was previously delayed, is now scheduled for this evening between 8PM and 10PM. We have posted a banner to all Aspen catalogs, and we will send an update once we receive confirmation the upgrade has completed. Thank you for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

7 months, 2 weeks

Item Category 6 Now Available

by SWAN Communications

We are excited to announce a new item category for item records in WorkFlows! Item Category 6 can now be used to designate languages other than English. Several foreign language options have been populated in this category, and you can begin assigning them immediately. Like all item categories, Item Category 6 does not impact circulation or hold rules in any way. It also does not display in the public catalog. It is meant for staff use only. Item Category 6 is not yet available for reporting in BLUEcloud Analytics (BCA). SirsiDynix is working to add this in a future release. In the meantime, libraries may run reports for Item Category 6 in WorkFlows. SWAN staff can help set up templates for your library to run lists or circulation statistics reports if needed. Please send in a ticket with requests for templates, questions, or requests to update parts of your collection with this new item category. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

7 months, 2 weeks

SWAN office relocation - furniture available

by SWAN Communications

Hello SWAN libraries, SWAN will be relocating its office in December, and we have some furniture that will be listed on the RAILS website under the "Classifieds: Free/For Sale/Wanted." We will prioritize SWAN member libraries first if your library would like to arrange a pickup of the items we post. It will be first come, first served. SWAN Business Manager Ginny Blake will coordinate the pick-up and removal of the items. Currently we have posted some chairs on the RAILS classifieds just to see how the process works. There will be some additional furniture such as desks and tables we will post in the listed items available. https://railslibraries.org/classifieds If you would like to stay informed of any of the items being listed, RAILS has an email list you can subscribe to with the following commands. Offers and requests posted by libraries on the RAILS website. To Subscribe Send an email to listserv(a)list.railslibraries.org with message text: subscribe classifieds FIRSTNAME LASTNAME (It is recommended that you delete your email signature from this message.) You will be sent an automatic reply with a link to confirm your subscription request. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 3 weeks

Scheduled Maintenance -- Rebuild Headings and Text Database Indexes Sunday, 9/1

by SWAN Communications

Good afternoon SWAN Member Library Staff: SWAN will be performing scheduled maintenance on our indexes this Sunday, September 1st, after all libraries are closed. These reports do take several hours to run so there may be a delay in the start of the standard reports for Labor Day Monday, September 2nd. WorkFlows will not be available during the scheduled maintenance window. The Aspen online catalog will still be available for patrons. Have a great day! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

7 months, 3 weeks

OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 12 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2023-10/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

7 months, 4 weeks

POSTPONEMENT: Aspen server upgrade Thursday, 8/29

by SWAN Communications

Good afternoon member libraries, Our Aspen production server upgrade was scheduled to begin shortly, we have just been informed by ByWater, our Aspen host, that this will not happen today. The system message in Aspen will be removed and our SWAN support site will be updated to reflect the postponement. When we have a new date and time, we will send out new communication. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months

SWAN Quarterly 9/5/24 meeting agenda & packet now posted

by SWAN Communications

Hello SWAN directors & administrators- The Quarterly meeting of directors and administrators will take place at Oak Brook Public Library on Thursday, September 5th at 10:00 a.m. The agenda and packet are posted on the meeting page below. https://support.swanlibraries.net/meeting/94458 The meeting packet has a document that I hope will be of interest to many of you, which is our research into online patron registration options for member libraries. We will need to replace our existing solution in the upcoming year, and we investigated more robust options such as identity verification and library map boundary verification. Both of those options are possible, and we will present at the meeting and answer any questions about our research. If you would prefer to watch the meeting via Zoom, you will need to register in advance using the link below. https://swanlibraries-net.zoom.us/meeting/register/tZEqdu-prTwjGtL6oPUXBfqj… Additionally, I think you may already know this, but SWAN will be closed on Monday, September 2nd next week for Labor Day. Thank you, and have a great holiday weekend! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months

Update: Aspen downtime Thursday, 8/29

by SWAN Communications

Good afternoon member libraries, Our Aspen production server upgrade will take place Thursday, August 29th between 1PM and 5PM - not 8/28 as previously communicated. During this time, patron account functions will be unavailable in both the Aspen Discovery web catalog and the SWAN Libraries + app. Patrons can search in the catalog and the app, but item statuses will not update (e.g. checked out items may show as on shelf). SWAN will post a system message banner for all catalogs the morning of August 29th. We will update our support site with an all clear following the upgrade: https://support.swanlibraries.net/news/2024-08/94668 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months

Symphony WorkFlows Down

by SWAN Communications

SWAN Member Libraries: Symphony WorkFlows is currently down. We are troubleshooting the issue with SirsiDynix and will update the Known Issue<https://support.swanlibraries.net/issue/94669> on our SWAN support site as we have more information. Please use the Offline Circulation module while we troubleshoot the issue. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 months

Aspen downtime Wednesday 8/28

by SWAN Communications

Good morning member libraries, ByWater Solutions, our Aspen Discovery hosting and support provider, is upgrading our Aspen production server on Wednesday, August 28th between 1PM and 5PM. During this time, patron account functions will be unavailable in both the Aspen Discovery web catalog and the SWAN Libraries + app. Patrons can search in the catalog and the app, but item statuses will not update (e.g. checked out items may show as on shelf). SWAN will post a system message banner for all catalogs the morning of August 28th. We will update our support site following the upgrade: https://support.swanlibraries.net/news/2024-08/94668 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 1 week

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