SWANcom

swancom@list.swanlibraries.net

2964 discussions

by SWAN Communications

Please route as appropriate. OCLC has a planned maintenance event scheduled this Friday night into mid-day Saturday. It will impact many OCLC services including: Connexion, CONTENTdm, FirstSearch, WorldCat Discovery, WorldCat.org, WorldShare Indexing, WorldShare Interlibrary Loan, WorldShare Record Manager, WorldShare Reports, and others. The unavailability will be for approximately six hours during this maintenance window beginning Friday night, 12/20 until mid-day Saturday, 12/21. A complete list of affected services and their status can be monitored on the Dashboard<https://oclc.service-now.com/status?id=dashboard>. Information about the maintenance is available on OCLC's "planned events<https://oclc.service-now.com/status?id=maintenance>" page. If you experience problems with any OCLC service during this period, please retry at a later time. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

6 months, 2 weeks

SWAN Quarterly meeting - online only today! No power at Oak Brook Public Library

by SWAN Communications

Hello library directors & administrators- I am sending this email in hopes of catching many of you that were heading out to Oak Brook Public Library for the 10 a.m. membership meeting. The library has no power and there is no estimate for it being restored. I will hold the meeting online via Zoom at 10 a.m. today. You will need to register prior to the meeting. https://swanlibraries-net.zoom.us/meeting/register/tZEqdu-prTwjGtL6oPUXBfqj… I apologize for the change in plans! I spoke with Jacob Post at Oak Brook a moment ago. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 months, 3 weeks

SWAN Directors & Administrators Quarterly meeting 12/5/24 agenda & packet

by SWAN Communications

Hello SWAN libraries- The agenda and packet for this Thursday's meeting is now available. https://support.swanlibraries.net/meeting/94476 The information packet is short, but make sure to review the agenda. The meeting will be held at Oak Brook Public Library but will also include a live stream via Zoom if you wish to attend remotely. Registration will be required in advance to attend the Zoom live-stream. Registration link: https://swanlibraries-net.zoom.us/meeting/register/tZEqdu-prTwjGtL6oPUXBfqj… Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months

SWAN Aspen Discovery catalog: update on performance issues last week

by SWAN Communications

SWAN member libraries- The Aspen Discovery catalog on Wednesday, November 13th began to experience performance issues-slowness with search results, long waits for account login. This lasted until Friday when our hosting provider ByWater Solutions put in place a solution and the performance returned to normal. What was happening was our hosted Aspen server was undergoing a denial-of-service attack. This was not a security breach, so no patron data was affected. The server was undergoing a huge amount of service requests, potentially thousands per second from a bot network. ByWater blocked the origin of the denial-of-service attack, but it required blocking some IP addresses that have left some member libraries blocked from the Aspen catalog. We have resolved all but three libraries, with SWAN staff going on site or arranging consultations with these libraries: Richton Park, Brookfield, and River Grove. If your library is experiencing a blocked message when accessing the catalog, please open a ticket with SWAN using the link below. https://support.swanlibraries.net/form/94559 The details of this SWANcom are repeated on the news post below. https://support.swanlibraries.net/news/2024-11/94753 I apologize for not getting an explanation out sooner. We learned about the details this morning and I wanted to update everyone about the situation. We are coordinating with ByWater to put a long-term resolution in place to prevent a denial-of-service attack in the future. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 months, 1 week

SWAN Aspen Catalog Down

by SWAN Communications

The Aspen catalog is currently down. We have alerted ByWater to the issue and they are investigating. We will update the Known Issue<https://support.swanlibraries.net/issue/94752> on our support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

7 months, 2 weeks

October RB/ILL Quarterly Billing

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2024-10/94744> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 1 week

*REMINDER* Self-nominations for Circulation Working Group Due October 21st

by SWAN Communications

Self-nominations for the Circulation Working Group (formerly Circulation Advisory) are due October 21st. We encourage you to put your name forward to participate. This news post has links to submit your name for the election along with links to sign up to participate in other SWAN Working Groups: Working groups self-nominations now open<https://support.swanlibraries.net/news/2024-09/94682> The Circulation election will take place October 22nd through November 11th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 2 weeks

Resolved: Aspen server upgrade and slowness issues

by SWAN Communications

Good afternoon member libraries, Thank you again for your patience during this Aspen server upgrade. After working with ByWater Solutions, our hosting provider, throughout the day we are now seeing that the performance issues in our catalog are resolved and Symphony extracts are processing smoothly. You should see accurate item statuses, changes to item and bibliographic data, and have access to all My Account functionality. If you have any issues, please open a ticket. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 3 weeks

Extreme slowness in the Aspen catalog

by SWAN Communications

Good morning member libraries, We are seeing extreme slowness and timeouts in the Aspen catalog. We are in touch with ByWater Solutions, our hosting provider, to resolve the issues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 3 weeks

Aspen server upgrade status 10/11/24

by SWAN Communications

Good morning member libraries, The Aspen server upgrade is complete, but we are seeing issues with Aspen processing Symphony exports. Patrons can log in and place holds, but item statuses and changes to bibliographic records will not appear in the catalog until these issues are resolved. We'll continue to update our news post on the support site as we have more information: https://support.swanlibraries.net/news/2024-10/94715 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

8 months, 3 weeks

← Newer
1
2
3
4
5
6
7
8
9
...
297
Older →

Jump to page:

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom