SWANcom

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by SWAN Communications

Good morning member libraries, We're experiencing intermittent issues logging into Aspen, due to a DDoS attack that is just impacting login. We're working with our support vendor, Grove, to explore all possibilities for mitigating and blocking these attacks. You may experience issues with logging in, lasting a few minutes, throughout the day. We'll send an all clear when we are confident this issue is resolved. In the meantime, we'll continue to track the outages on our support site: https://support.swanlibraries.net/issue/94911 Thank you for your patience, SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month

Reminder: Online Patron Registration Default Settings

by SWAN Communications

This is a reminder that we are awaiting response from many libraries to confirm the default patron record policy settings for our Patron Point online card registration configuration. If your library has not replied yet, please do so by July 18th. Refer to the following news post to access the feedback form and spreadsheet of defaults for your library: Online Patron Registration Set-Up<https://support.swanlibraries.net/news/2025-07/94890> Thank you! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month

Potential Overnight Processing Issues

by SWAN Communications

Good afternoon: We would like to update our members regarding the recent challenges with our nightly indexing process. As you may recall, our bibliographic and authority service vendor, MARCIVE, unexpectedly ceased operations in December 2024. Since then, we have been unable to process our bibliographic and authority data according to our usual monthly schedule. With the start of our Backstage contract on July 1, we resumed our monthly schedule; however, this has introduced unforeseen difficulties in estimating the duration of our nightly indexing process. We are actively working behind the scenes to identify solutions that will allow the indexing process to handle the necessary data with minimal impact on your morning reports and processes. We appreciate the patience you have exhibited over the past few days and ask for more patience over the next several days as we complete the processing of the remaining data. We may experience further instances of overnight processing running into the morning. The following processes will not be up to date until the overnight processing has completed: Expired holds on the holdshelf Hold pull lists Blocking of patron records for overdue checkouts at Fine Free libraries Billing of items 42 days overdue Autorenewals Notices Please stay informed by checking the NEWS posts for regular updates on our nightly indexing status. We will be sure to post the all clear when we have finished. Thank you again for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

Long Running Overnight Processing Reports

by SWAN Communications

SWAN Member Libraries Staff: We're currently monitoring a long-running overnight maintenance report, ADUText, which is creating delays to the morning report schedule. As ADUText and the subsequent overnight maintenance reports continue processing, you may encounter several errors: * "Heading keys need to be indexed" when accessing an item record * Item records are unsearchable by title (but can be accessed by Standard Number) * Various general indexing errors when accessing or attempting to catalog item records Some of the processes that have not yet completed are: * Blocking of patrons for Fine Free overdue items * Billing process of items 42 days overdue * Cancelling of expired holds on the holdshelf * Compiling of holds for pull lists * Preparing and sending of notices Please refrain from pulling your expired holds from the holdshelf until we give the all clear. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

Long-Running Overnight Maintenance Report

by SWAN Communications

SWAN Member Library Staff: We're currently monitoring a long-running overnight maintenance report, ADUText, which is creating delays to the morning report schedule. As ADUText and the subsequent overnight maintenance reports continue processing, you may encounter several errors: * "Heading keys need to be indexed" when accessing an item record * Item records are unsearchable by title (but can be accessed by Standard Number) * Various general indexing errors when accessing or attempting to catalog item records Records should continue to be searchable in Aspen and any WorkFlows errors should resolve once overnight processing concludes. And We apologize for these delays and will send an update as soon as the reports conclude. SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

1 month, 1 week

Resolved: Issues with statuses in the catalog

by SWAN Communications

Good morning and thank you for your patience, The issues with our exports to the catalog have been resolved, but you will notice discrepancies in the online catalog until a full index runs overnight. Our indexes are now correctly processing item status changes and record updates, and any changes made after 9AM this morning, July 7th, will update in the catalog. The backlog of records will be processed overnight, and everything should be current tomorrow. We will continue to monitor our indexing and update the known issue on the support site: https://support.swanlibraries.net/issue/94908 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

Issues with statuses in the catalog

by SWAN Communications

SWAN Member Library Staff: We're currently experiencing indexing issues in the catalog, and you may see that item statuses and updates to records are incorrect. We're currently working to address these issues. Thank you for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

Long Running Overnight Processing Reports

by SWAN Communications

SWAN Member Library Staff: Our overnight maintenance processing is running long today. The ADUtext report ran long but has completed. We are monitoring the subsequent reports that update the database. Some of the processes that have not yet completed are: * Blocking of patrons for Fine Free overdue items * Billing process of items 42 days overdue * Cancelling of expired holds on the holdshelf * Compiling of holds for pull lists * Preparing and sending of notices Please refrain from pulling your expired holds from the holdshelf until we give the all-clear. We will update the Known Issue<https://support.swanlibraries.net/issue/94906> on our support site as we have more information. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

Long-Running Overnight Maintenance Report

by SWAN Communications

SWAN Member Library Staff: We’re currently monitoring a long-running overnight maintenance report, ADUText, which is creating delays to the morning report schedule. As ADUText and the subsequent overnight maintenance reports continue processing, you may encounter several errors: * “Heading keys need to be indexed” when accessing an item record * Item records are unsearchable by title (but can be accessed by Standard Number) * Various general indexing errors when accessing or attempting to catalog item records Records should continue to be searchable in Aspen and any WorkFlows errors should resolve once overnight processing concludes. And We apologize for these delays and will send an update as soon as the reports conclude. Thank you. SWAN Library Services 915 Harger Rd. Suite 260 - Oak Brook IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

1 month, 1 week

**Action Required** Online Patron Registration Default Settings

by SWAN Communications

Online Patron Registration using Patron Point Verify goes live in August. Before launch, we need library staff to verify default patron settings that newly registered adult and juvenile records will receive. Please refer to this news post to access the form and verify your default settings: Online Patron Registration Default Settings<https://support.swanlibraries.net/news/2025-07/94890> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month, 2 weeks

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