SWANcom

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by SWAN Communications

Our ADUText report ran successfully last night, and all reports are running as expected. Thank you for your patience! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

Overnight Processing Issues

by SWAN Communications

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. Please see our known issue post for more information and updates. https://swanlibraries.net/issue/95010 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

SWAN staff out for in-service day retreat on Friday 10/24/25

by SWAN Communications

Hello SWAN member libraries- The SWAN staff will be attending an in-service day retreat tomorrow, October 24th. We will monitor systems throughout the day, but any requests will be responded to next week Monday. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

Circulation Working Group Election

by SWAN Communications

The Circulation Working Group Election is now open. Votes are limited to one vote per library, and you must be logged in to vote. Circulation managers please select 5 candidates. Click on the Election Ballot<https://swanlibraries.net/form/95008> to cast your vote. Voting ends on November 5th, 2025. SWAN Library Services 915 Harger Road, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

New Report Subscription to List New User Records

by SWAN Communications

SWAN Member Library Circulation Staff, We have created a new report subscription that will take the place of the List all Users Created with Patron Point Yesterday currently being delivered daily. The new report is called List All Users Created Last Week and will be delivered Monday mornings on a weekly basis beginning Monday, October 27. The new report will list all user records created for your library, not just those created by Patron Point. The results include the User Category 6 field to identify which records were created with Patron Point. You can find more information about this in the New Subscription to List New User Records<https://swanlibraries.net/news/2025-10/95007> news article on the SWAN site. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

Aspen release 25.10 is live

by SWAN Communications

Good morning member libraries, The Aspen 25.10 release is live. This release includes improvements to the display of periodicals and series, additional filter options for lists, and a change to the display of barcodes in the app for linked cards. You can read more here: https://swanlibraries.net/news/2025-10/95003 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 1 week

RESOLVED: Hoopla Intermittent Outages

by SWAN Communications

To member libraries, The Hoopla outage is now resolved. Patrons should now have access to Hoopla and the platform is functioning normally. If any issues are reported, please open a ticket with us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you again. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month, 2 weeks

Hoopla Intermittent Outages

by SWAN Communications

To member libraries, SWAN is monitoring the issues reported by Midwest Tape and Hoopla Digital due to the AWS outage earlier today. We have a news post and will be updating it as we receive more information: https://swanlibraries.net/news/2025-10/95006. Below is a message sent by Midwest Tape and Hoopla Digital: Due to the ongoing Amazon Web Services issue that is currently affecting internet access across the globe, Hoopla Digital is experiencing technical issues. The team is monitoring the situation and working to get the platform fully functional as soon as possible. Thank you for your patience! Thank you for your patience, Midwest Tape and Hoopla Digital Patrons may be unable to login or access content during the outage. Thank you! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month, 2 weeks

October RB/ILL Quarterly Billing Available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://swanlibraries.net/news/2025-10/95005> for full details. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 month, 2 weeks

L2 is down, issues logging in to SWAN website and help desk

by SWAN Communications

Good afternoon member libraries, We are experiencing issues logging in to the SWAN website and our SWAN help desk ticketing portal. We are working to resolve this issue as quickly as possible. It appears that the L2 Library Learning site may be down. In the interim, you can email our help email, help(a)swanlibraries.net<mailto:help@swanlibraries.net>, and access most documentation on the website without a login. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 month, 2 weeks

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