- SWANcom - swanlibraries.net

Resolved: High load issues in the catalog
by SWAN Communications 19 Aug '26

19 Aug '26

We are no longer seeing timeouts and slowness in the catalog. Our hosting provider has implemented a CAPTCHA that appears only when load is high. Users will only see the captcha once - after an IP address is validated, they will no longer see the CAPTCHA and they will not need to validate over and over again. We're continuing to explore additional tools to combat bot attacks. If you see further issues, please open a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

Update: High load issues in the catalog
by SWAN Communications 18 Aug '26

18 Aug '26

Load has improved in the catalog, but we are still monitoring. The known issue will remain open as our hosting provider investigates further. More details on our known issue : https://swanlibraries.net/issue/95157 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> ________________________________ From: Tara Wood <tara(a)swanlibraries.net> Sent: Tuesday, August 18, 2026 3:01 PM To: SWAN Communications <swancom(a)list.swanlibraries.net> Subject: High load issues in the catalog We're seeing high load issues and timeouts in the catalog. Our hosting provider is investigating. We'll post updates in this known issue, and send an all-clear swancom when the issues are resolved. https://swanlibraries.net/issue/95157 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

High load issues in the catalog
by SWAN Communications 18 Aug '26

18 Aug '26

We're seeing high load issues and timeouts in the catalog. Our hosting provider is investigating. We'll post updates in this known issue, and send an all-clear swancom when the issues are resolved. https://swanlibraries.net/issue/95157 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

SWAN Expo Registration Open until August 14th
by SWAN Communications 05 Aug '26

05 Aug '26

We have 40 slots available for SWAN Expo on Friday, August 21st. If you haven't registered yet and plan to attend, make sure to do so by August 14th. The session schedule is available on our support site: https://swanlibraries.net/expo You will also find information on cost, the location, and our keynote address by Dorothea Salo. We hope to see you there! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

1 0

Resolved: Long Running Overnight Processing Reports
by SWAN Communications 04 Aug '26

04 Aug '26

SWAN Member Library Staff: The overnight processing and other morning reports have completed. We apologize for any inconvenience. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

Long Running Overnight Processing Reports
by SWAN Communications 04 Aug '26

04 Aug '26

There was a delay in overnight processing reports last night. Please see our KI<https://swanlibraries.net/issue/95152> for more details. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

Searching in WorkFlows resulting in "Heading not found" error
by SWAN Communications 23 Jul '26

23 Jul '26

We have multiple libraries reporting that searching for newly imported bibliographic records in WorkFlows is resulting in a "Heading not found" error. You may encounter errors when opening records in WorkFlows throughout the day. Please seen the known issue<https://swanlibraries.net/issue/95143> on our support site for the latest updates.

1 1

2026 July Quarterly Billing is Available
by SWAN Communications 23 Jul '26

23 Jul '26

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://swanlibraries.net/news/2026-07/95144> for full details. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0

Aspen Release 26.07
by SWAN Communications 22 Jul '26

22 Jul '26

Good morning member libraries, The Aspen 26.07 release is live. This release includes settings to make your theme full-width and backend updates to the SWAN Libraries + app. Additional information about this release is available in our news post: https://swanlibraries.net/news/2026-07/95142 For any questions or issues, contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 0

SWAN Expo Final Session Schedule available
by SWAN Communications 21 Jul '26

21 Jul '26

SWAN Expo is a month away on August 21st at NIU Naperville Meeting and Conference Center. The full session list is now available on our support site, including our keynote address "Protecting Patrons' Data Privacy with Digital Vendors" with Dorothea Salo from the College of Computing & Artifical Intelligence at University of Wisconsin-Madison. Tickets are $45, and registration closes August 14th. We hope to see many of you there! SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 0