The issue has been resolved, and Hoopla titles can once again be checked out from the library catalog and the SWAN+ app. My Account has also been synced with Hoopla and current, checked out titles are now appearing in the catalog. Thank you for your patience.
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, IL 60523
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
We have posted an update on SWAN's Online Patron Registration project in partnership with Patron Point. We will have more information coming your way over the coming weeks. Our planned crossover date is Tuesday, August 26th.
We would also like volunteers for early adoption of the platform so we can monitor its behavior before our launch.
Please see our news post for further information: Patron Point Online Patron Registration Update<https://support.swanlibraries.net/news/2025-07/94915>
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, IL 60523
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Good morning member libraries,
The intermittent issues with logging in to Aspen that we experienced last week should be resolved. Our support vendor, Grove, implemented several measures to mitigate and block the DDoS attacks we were seeing. We've been monitoring the server and are no longer seeing issues.
If you again experience any issues accessing the catalog or logging in, please open a ticket or email help(a)swanlibraries.net.
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, Illinois 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good morning member libraries,
We're experiencing intermittent issues logging into Aspen, due to a DDoS attack that is just impacting login. We're working with our support vendor, Grove, to explore all possibilities for mitigating and blocking these attacks.
You may experience issues with logging in, lasting a few minutes, throughout the day.
We'll send an all clear when we are confident this issue is resolved. In the meantime, we'll continue to track the outages on our support site:
https://support.swanlibraries.net/issue/94911
Thank you for your patience,
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, Illinois 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
This is a reminder that we are awaiting response from many libraries to confirm the default patron record policy settings for our Patron Point online card registration configuration. If your library has not replied yet, please do so by July 18th.
Refer to the following news post to access the feedback form and spreadsheet of defaults for your library: Online Patron Registration Set-Up<https://support.swanlibraries.net/news/2025-07/94890>
Thank you!
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, IL 60523
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Good afternoon:
We would like to update our members regarding the recent challenges with our nightly indexing process. As you may recall, our bibliographic and authority service vendor, MARCIVE, unexpectedly ceased operations in December 2024. Since then, we have been unable to process our bibliographic and authority data according to our usual monthly schedule. With the start of our Backstage contract on July 1, we resumed our monthly schedule; however, this has introduced unforeseen difficulties in estimating the duration of our nightly indexing process. We are actively working behind the scenes to identify solutions that will allow the indexing process to handle the necessary data with minimal impact on your morning reports and processes. We appreciate the patience you have exhibited over the past few days and ask for more patience over the next several days as we complete the processing of the remaining data. We may experience further instances of overnight processing running into the morning.
The following processes will not be up to date until the overnight processing has completed:
Expired holds on the holdshelf
Hold pull lists
Blocking of patron records for overdue checkouts at Fine Free libraries
Billing of items 42 days overdue
Autorenewals
Notices
Please stay informed by checking the NEWS posts for regular updates on our nightly indexing status. We will be sure to post the all clear when we have finished.
Thank you again for your patience!
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, IL 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries Staff:
We're currently monitoring a long-running overnight maintenance report, ADUText, which is creating delays to the morning report schedule. As ADUText and the subsequent overnight maintenance reports continue processing, you may encounter several errors:
* "Heading keys need to be indexed" when accessing an item record
* Item records are unsearchable by title (but can be accessed by Standard Number)
* Various general indexing errors when accessing or attempting to catalog item records
Some of the processes that have not yet completed are:
* Blocking of patrons for Fine Free overdue items
* Billing process of items 42 days overdue
* Cancelling of expired holds on the holdshelf
* Compiling of holds for pull lists
* Preparing and sending of notices
Please refrain from pulling your expired holds from the holdshelf until we give the all clear.
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, IL 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
We're currently monitoring a long-running overnight maintenance report, ADUText, which is creating delays to the morning report schedule. As ADUText and the subsequent overnight maintenance reports continue processing, you may encounter several errors:
* "Heading keys need to be indexed" when accessing an item record
* Item records are unsearchable by title (but can be accessed by Standard Number)
* Various general indexing errors when accessing or attempting to catalog item records
Records should continue to be searchable in Aspen and any WorkFlows errors should resolve once overnight processing concludes. And
We apologize for these delays and will send an update as soon as the reports conclude.
SWAN Library Services
915 Harger Rd. Suite 260 - Oak Brook IL 60523
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
