SWANcom

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by SWAN Communications

Good morning member libraries, The Aspen server migration completed overnight, and the SWAN Libraries + app is available for an update in the app stores. If you see any messaging indicating the catalog is in maintenance mode, please refresh your browser. At this time, it does not appear that the over-the-air update for the app, which would have automatically updated the app for patrons when they open it, was successful. We will work with our support vendor today to see if another attempt is possible. If you are assisting patrons, here are instructions to manually update apps on Android<https://support.google.com/googleplay/answer/113412?hl=en> and iOS.<https://support.apple.com/guide/iphone/update-apps-iph98709f167/ios> Thank you for your patience, and if you experience any issues in the catalog please open a ticket with help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 2 months

Reminder: Aspen server migration Tuesday 3/25

by SWAN Communications

Good morning member libraries, Our Aspen server migration is Tuesday, March 25th. This migration will not impact access to WorkFlows or e-resources. * March 24th: SWAN will post system message banners to the catalog and app in the afternoon for patrons. * March 25th: The Aspen catalog will go into maintenance mode at 4PM. WorkFlows is not affected. * Catalog search will be available * My account functions and current item statuses will not be available * March 26th: We will go live on our new server; patrons using the app will need to update their app and re-login. We are hoping we can trigger an automatic app update for patrons when they open the app, but we don't have confirmation this is possible. SWAN will also post a message on the "old" version of the app to prompt users to update. You can read full details of the migration on the SWAN support site<https://support.swanlibraries.net/news/2025-03/94812>. If you have questions, please submit a ticket or come to our March 25th Fireside meeting<https://support.swanlibraries.net/meeting/94728>. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 2 months

Missing titles in Aspen checkout history

by SWAN Communications

Good morning member libraries, We are seeing missing checkout history for some patrons in the catalog, impacting titles checked out from January 2025 through March 2025. Not all patrons are affected. We are investigating data restoration options with our support vendors. There are more details on our support site, which we will continue to update: https://support.swanlibraries.net/issue/94822 SWAN will also post a message banner in the My Account section of the catalog for patrons. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 2 months

Aspen configuration freeze

by SWAN Communications

Good afternoon member libraries, As a reminder, an Aspen configuration freeze in preparation for the server migration began today. This means that some functionality for library staff logins has been disabled to help us speed up the migration process on migration day and reduce downtime for staff and patrons. Thank you for your patience. We have more information on the Aspen server migration and hosting changes on the SWAN support site: https://support.swanlibraries.net/news/2025-03/94812 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 2 months

Resolved: The SWAN Libraries + app is down

by SWAN Communications

Good afternoon member libraries, Access to the SWAN Libraries + app and LiDA app have been restored. If you experience any issues with the apps or catalog please open a ticket to help(a)swanlibraries.net. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 2 months

The SWAN Libraries + app is down

by SWAN Communications

Good morning member libraries, The SWAN Libraries + app and LiDA app are down. Aspen Discovery is up. We're tracking this known issue on our support site and working with our support vendor to resolve. https://support.swanlibraries.net/issue/94819 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 2 months

SWAN FY26 Budget & membership fees approved

by SWAN Communications

Hello everyone, The budget was approved today at the Quarterly membership meeting. I have uploaded the budget and membership fees for the upcoming year starting July 1, 2025 to the budget page on SWAN Support. https://support.swanlibraries.net/about/budget The March 6, 2025 meeting presentation from this morning and recording are available from the link below. https://support.swanlibraries.net/meeting/94709 Thank you everyone that attended the meeting at Oak Brook Public Library. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 2 months

Aspen indexing issues

by SWAN Communications

Good morning member libraries, We are currently experiencing indexing issues in the catalog. Updates to records will not appear and item statuses will not update until these issues are resolved. We are working with our Aspen support and hosting vendor to resolve these issues as quickly as possible. We will update the known issue on the SWAN support site as we have more information: https://support.swanlibraries.net/issue/94816 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 2 months

Aspen server migration and changes to hosting

by SWAN Communications

Good morning member libraries, SWAN is making a change to our Aspen hosting and support, which necessitates a server migration planned for Tuesday March 25th- Wednesday March 26th. Some features in the catalog will be unavailable for staff and patrons during the migration. We have more details in our news post on the SWAN support site, and we will continue to share updates through swancom and the support site during this process. https://support.swanlibraries.net/news/2025-03/94812 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 3 months

SWAN 3/6/25 Quarterly meeting - budget presentation & approval

by SWAN Communications

Hello SWAN library directors & administrators- We have our first Quarterly membership meeting for 2025 next week at Oak Brook Public Library, Thursday, March 6th at 10:00 a.m. The approval of the SWAN budget will take place in person at the meeting, with a roll call vote for representative from each SWAN member library. We have the budget details in the meeting packet. Meeting agenda and packet posted on the page below. https://support.swanlibraries.net/meeting/94709 The meeting will include a presentation of the completed work of the SWAN Board Environmental Scan Task Force. This group interviewed library consortia about their experience with different ILS and data analytics platforms. The written report is in the packet. We look forward to your feedback! The meeting will include a Zoom live-stream, which you can register for in advance of the meeting. https://swanlibraries-net.zoom.us/meeting/register/tZ0qc-2spj8uEtO1vX9yUP59… Please note that online attendees will not be able to vote on the budget, per SWAN bylaws. If you have any questions, please reach out to me. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 3 months

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