Good afternoon member libraries,
Several over-the-air updates have been attempted for the app, but we're not seeing signs that the app is updating automatically. Patrons may still get an automatic update of their app over the next few days if they have automatic app updates enabled on their devices.
At this time, we recommend communicating to patrons that they will need to manually update the app. SWAN will post a system message banner to the web catalog as well.
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, Illinois 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good morning member libraries,
The Aspen server migration completed overnight, and the SWAN Libraries + app is available for an update in the app stores.
If you see any messaging indicating the catalog is in maintenance mode, please refresh your browser.
At this time, it does not appear that the over-the-air update for the app, which would have automatically updated the app for patrons when they open it, was successful. We will work with our support vendor today to see if another attempt is possible. If you are assisting patrons, here are instructions to manually update apps on Android<https://support.google.com/googleplay/answer/113412?hl=en> and iOS.<https://support.apple.com/guide/iphone/update-apps-iph98709f167/ios>
Thank you for your patience, and if you experience any issues in the catalog please open a ticket with help(a)swanlibraries.net
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, Illinois 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good morning member libraries,
Our Aspen server migration is Tuesday, March 25th. This migration will not impact access to WorkFlows or e-resources.
* March 24th: SWAN will post system message banners to the catalog and app in the afternoon for patrons.
* March 25th: The Aspen catalog will go into maintenance mode at 4PM. WorkFlows is not affected.
* Catalog search will be available
* My account functions and current item statuses will not be available
* March 26th: We will go live on our new server; patrons using the app will need to update their app and re-login.
We are hoping we can trigger an automatic app update for patrons when they open the app, but we don't have confirmation this is possible. SWAN will also post a message on the "old" version of the app to prompt users to update.
You can read full details of the migration on the SWAN support site<https://support.swanlibraries.net/news/2025-03/94812>.
If you have questions, please submit a ticket or come to our March 25th Fireside meeting<https://support.swanlibraries.net/meeting/94728>.
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, Illinois 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good morning member libraries,
We are seeing missing checkout history for some patrons in the catalog, impacting titles checked out from January 2025 through March 2025. Not all patrons are affected. We are investigating data restoration options with our support vendors.
There are more details on our support site, which we will continue to update:
https://support.swanlibraries.net/issue/94822
SWAN will also post a message banner in the My Account section of the catalog for patrons.
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, Illinois 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good afternoon member libraries,
As a reminder, an Aspen configuration freeze in preparation for the server migration began today. This means that some functionality for library staff logins has been disabled to help us speed up the migration process on migration day and reduce downtime for staff and patrons. Thank you for your patience.
We have more information on the Aspen server migration and hosting changes on the SWAN support site:
https://support.swanlibraries.net/news/2025-03/94812
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, Illinois 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello everyone,
The budget was approved today at the Quarterly membership meeting. I have uploaded the budget and membership fees for the upcoming year starting July 1, 2025 to the budget page on SWAN Support.
https://support.swanlibraries.net/about/budget
The March 6, 2025 meeting presentation from this morning and recording are available from the link below.
https://support.swanlibraries.net/meeting/94709
Thank you everyone that attended the meeting at Oak Brook Public Library.
Regards,
Aaron
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, Illinois 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good morning member libraries,
We are currently experiencing indexing issues in the catalog. Updates to records will not appear and item statuses will not update until these issues are resolved. We are working with our Aspen support and hosting vendor to resolve these issues as quickly as possible.
We will update the known issue on the SWAN support site as we have more information:
https://support.swanlibraries.net/issue/94816
Tara Wood
User Experience Manager
tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706
My pronouns: she/her/hers
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, Illinois 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good morning member libraries,
SWAN is making a change to our Aspen hosting and support, which necessitates a server migration planned for Tuesday March 25th- Wednesday March 26th. Some features in the catalog will be unavailable for staff and patrons during the migration.
We have more details in our news post on the SWAN support site, and we will continue to share updates through swancom and the support site during this process.
https://support.swanlibraries.net/news/2025-03/94812
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, Illinois 60523
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
