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Overnight processing errors
by SWAN Communications 18 Jun '25

18 Jun '25

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. Please see our news post for more information and updates. Record Indexing Errors<https://support.swanlibraries.net/news/2025-06/94881> Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 915 Harger Rd. Oak Brook IL 60523 St. 260 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Our annual summer event SWAN Expo open for registration
by SWAN Communications 13 Jun '25

13 Jun '25

Join us for a day of learning, collaboration, and connection at our annual summer gathering for library staff. This year's SWAN Expo features guest speakers, roundtable discussions, and sessions highlighting new software features, vendor partnerships, and the future of our shared platform. Explore the full program on the SWAN Expo page and register today to reserve your spot. Registration is $45 per attendee, which includes breakfast, lunch, and refreshments. SWAN will invoice libraries after the event. SWAN Expo 2025 | SWAN Library Services<https://support.swanlibraries.net/meetings-trainings/annual-conference> To register yourself or colleagues, please log into the SWAN Support site and follow the link below. SWAN Expo Registration | SWAN Library Services<https://support.swanlibraries.net/meetings-trainings/annual-conference/regi…> Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Slowness in the catalog
by SWAN Communications 06 Jun '25

06 Jun '25

Good afternoon member libraries, We are currently experiencing a denial of service attack on our catalog. Grove for Libraries, our support vendor, is monitoring and working to stop the attack. You may notice slowness in the catalog until the attack is resolved, but the catalog is still available. We'll provide any additional updates on the support site: https://support.swanlibraries.net/issue/94875 SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN website outage 6/2 - service restored
by SWAN Communications 03 Jun '25

03 Jun '25

Good morning member libraries, Our website was down yesterday evening and some libraries reported issues accessing the transit label generator. Our website issues have been resolved and access to the transit label generator has been restored. If you encounter any additional issues, please submit a ticket. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Quarterly meeting 6/5/25 agenda & packet now available
by SWAN Communications 02 Jun '25

02 Jun '25

Hello SWAN member library directors & administrators- The agenda and packet for this week's meeting at Oak Brook Public Library is ready for you from the link below. https://support.swanlibraries.net/meeting/94711 Topics include: * SWAN 2025 platform survey analysis * Online patron registration project update * Inactive patron record removal process overview * SWAN Board election results Register for the meeting ahead of time via Zoom if you wish to attend remotely. https://swanlibraries-net.zoom.us/meeting/register/tZ0qc-2spj8uEtO1vX9yUP59… We look forward to seeing you! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Reminder: Web Services Upgrade Monday 5/26
by SWAN Communications 23 May '25

23 May '25

Good morning member libraries, On Monday May 26th SirsiDynix will be upgrading a component of our Symphony ILS called Web Services<mailto:https://support.swanlibraries.net/documentation/64765%23section-sirs…>. Web Services brokers connections to Symphony from vendors/services like Springshare, Kanopy, Aspen (the online catalog) and more. This operation will not affect the Symphony ILS itself or SIP2 connectivity. The upgrade is scheduled to begin at 11pm and will take approximately 30-60 minutes. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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BLUEcloud Analytics Report Subscriptions Not Delivered
by SWAN Communications 22 May '25

22 May '25

SWAN Member Library Staff, The BLUEcloud Analytics Report Subscriptions were not delivered yesterday and today due to a technical issue. We have resolved the issue and had SirsiDynix re-run the subscriptions for today. We apologize for the inconvenience. SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, IL 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Aspen 25.05 is live
by SWAN Communications 14 May '25

14 May '25

Good morning member libraries, The Aspen 25.05 release is live. This release fixed issues with the Boundless integration; you will now see Boundless titles for your library in the catalog and app again. More information about this release is on the SWAN support site: https://support.swanlibraries.net/news/2025-05/94851 For any questions, submit a ticket<https://swanlibraries.haloitsm.com/portal/service?btn=87&itil_requesttype_i…> or contact help(a)swanlibraries.net SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Three candidates for three SWAN Board seats
by SWAN Communications 09 May '25

09 May '25

The self-nomination period has ended and the slate of candidates for the three seats on the SWAN Board will be the following. Since there are the three candidates who volunteered for the three open seats, SWAN will not have to conduct an election for the 2025 cycle. Congratulations to the three library directors who will be seated July 2025 (please note, the SWAN Board has not approved its meeting schedule for the FY2026 year). Ben Weseloh, West Chicago Public Library District Laura Van Cleve, Richton Park Public Library District Ridgeway Burns, Itasca Community Library You can read their submitted statements from the SWAN news post below. https://support.swanlibraries.net/news/2025-05/94855 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 915 Harger Road, Suite 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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4/30 - Record indexing errors due to overnight processing issues
by SWAN Communications 01 May '25

01 May '25

SWAN Member Library Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. Please check the Known Issue for more information. https://support.swanlibraries.net/issue/94850 SWAN Library Services 915 Harger Road Ste. 260, Oak Brook, Illinois 60523 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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