SWANcom

swancom@list.swanlibraries.net

1 participants
2948 discussions

SWAN Quarterly meeting 9/7/23 agenda & packet

by SWAN Communications

Hello library directors & administrators- The SWAN Quarterly meeting agenda and packet are posted for next week's meeting on Thursday, September 7th. This meeting will be held in person at Oak Brook Public Library but will also be live streamed via Zoom for those unable to attend. Meeting information with Oak Brook location, agenda, and packet: https://support.swanlibraries.net/meeting/92380 Or join the live stream of the meeting via Zoom at 10:00 a.m. on September 7th. https://swanlibraries-net.zoom.us/j/82234082998?pwd=a3ROSUx4dG9mbHhmNituSG1… Meeting ID: 822 3408 2998 Passcode: 806823 Have a great holiday weekend and I hope to see you next week! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 8 months

New MessageBee Documentation: 2-Way SMS Communication

by SWAN Communications

We'd like to draw your attention to a new page in our MessageBee Documentation portal regarding 2-Way SMS communications. Please see our news post for more information or navigate directly to the documentation. News Post: MessageBee 2-Way SMS Messaging Documentation<https://support.swanlibraries.net/news/2023-08/94360> Documentation: 2-Way SMS Communication<https://support.swanlibraries.net/documentation/94359> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 8 months

Aspen 23.08 release is live

by SWAN Communications

The Aspen 23.08 release is now live. The release includes the ability to create custom search facets and an update to last month's public item notes feature. Read more on our news post: https://support.swanlibraries.net/news/2023-08/94358 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 8 months

SWAN Expo Registration Deadline Tomorrow

by SWAN Communications

We'd like to remind everyone that tomorrow is the last day to register for SWAN Expo 2023 is tomorrow, August 10th. The registration form will no longer be available after that. If you are planning to attend, please register as soon as possible: SWAN Expo Registration<https://support.swanlibraries.net/meetings-trainings/annual-conference/regi…> If you need to make any adjustments to registrations after the form is closed, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Finally, our SWAN Expo Round Table Topics Survey<https://fs8.formsite.com/SWANServices/nvrhhjc0bo/index> is still live. If you haven't already done so, we'd appreciate your feedback in preparation for these sessions. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 8 months

RESOLVED - Delays in overnight processing reports 8/8/23

by SWAN Communications

SWAN Member Library Staff: Our report schedule has caught up. You may continue to schedule reports as needed. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Ian Nosek Sent: Tuesday, August 8, 2023 7:10 AM To: swancom(a)list.swanlibraries.net Subject: Delays in overnight processing reports SWAN Member Library Staff: One of our overnight processing reports ran longer than normal. This has delayed our normal overnight and our remaining processing and our reports are behind schedule. That processing includes: * Updating patron blocking for Fine Free libraries * Expiring holds * Resetting of Onshelf Items wizard We have confirmed that the long-running report has concluded and the report schedule is moving again. While our report schedule is catching up, please refrain from scheduling any non-critical reports until we send notice that reports have caught up. If you encounter any error messages during this time, please open a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For more information, please see the Known Issue<https://support.swanlibraries.net/issue/94357> on our support site. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 8 months

Delays in overnight processing reports

by SWAN Communications

SWAN Member Library Staff: One of our overnight processing reports ran longer than normal. This has delayed our normal overnight and our remaining processing and our reports are behind schedule. That processing includes: * Updating patron blocking for Fine Free libraries * Expiring holds * Resetting of Onshelf Items wizard We have confirmed that the long-running report has concluded and the report schedule is moving again. While our report schedule is catching up, please refrain from scheduling any non-critical reports until we send notice that reports have caught up. If you encounter any error messages during this time, please open a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For more information, please see the Known Issue<https://support.swanlibraries.net/issue/94357> on our support site. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 8 months

New MessageBee Feature - 2-Way SMS Communications

by SWAN Communications

Unique has released a new MessageBee feature allowing for 2-way communication with patrons via SMS. Some of you have been eagerly anticipating this functionality. Please refer to our news post for more information and access to Unique's documentation: MessageBee "SMS Messaging" Tool<https://support.swanlibraries.net/news/2023-08/94353> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

MessageBee Reports-only Portal Access

by SWAN Communications

We have set up a new tier of access to the MessageBee portal for member staff who only need to run reports and look up patrons. It does not provide access to the templates and customization options. Please see today's news post for more information: MessageBee Reports-only Access<https://support.swanlibraries.net/news/2023-07/94348>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

July Quarterly Billing is now available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2023-07/94347> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

Aspen 23.07 release is live

by SWAN Communications

The Aspen 23.07 release is now live. The release includes the ability to display public item notes, though we have not yet activated this feature. Read more on our news post: https://support.swanlibraries.net/news/2023-07/94346 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

Jump to page:

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom