SWANcom

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3035 discussions

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 7 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2024-03/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

Reminder: MessageBee List Notification Demos this Week

by SWAN Communications

Good morning! This is a reminder that we have two demo sessions scheduled this week for the MessageBee List Notifications tool that allows users to manage lists of patrons and send e-mail communications and campaigns. See the following news post for more information: MessageBee List Notification Demos This Week<https://support.swanlibraries.net/news/2024-03/94597> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

Chicago Public Library's RB Patron verification tool is down

by SWAN Communications

SWAN Member Library Staff, Chicago Public Library is currently experiencing an outage of their online patron verification tool. While the issue persists, please contact the Harold Washington Library Center Circulation Department at 312-747-3163 to check the statuses of reciprocal borrowers with CPL. We will be updating the Known Issue<https://support.swanlibraries.net/issue/94596> on the support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 6 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2024-02/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 11 months

SWAN 3/7/24 Quarterly meeting - budget presentation & approval

by SWAN Communications

Hello SWAN library directors & administrators- We have our first Quarterly membership meeting for 2024 next week at Oak Brook Public Library, Thursday, March 7th at 10:00 a.m. The approval of the SWAN budget will take place in person at the meeting, with a roll call vote for representatives from each SWAN member library. We are also requesting the current budget to amended, which is detailed in the meeting packet. Meeting agenda and packet posted on the page below: https://support.swanlibraries.net/meeting/94441 The meeting will include a Zoom live-stream, which you can register for in advance of the meeting. https://swanlibraries-net.zoom.us/meeting/register/tZEqdu-prTwjGtL6oPUXBfqj… Please note that online attendees will not be able to vote on the budget. If you have any questions, please reach out to me. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 11 months

Consultation Booking and Ticket Submission

by SWAN Communications

We have updated our support site with two new features. The first is a tool to schedule live Zoom consultations with SWAN staff, and the other is a new ticket submission form built into our support site with a helpful search tool integrated. We hope these will provide more streamlined paths to get in touch with us. See today's news post for more information: Support Site Updates - Book a Consultation or Submit a Ticket<https://support.swanlibraries.net/news/2024-02/94582> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 11 months

Aspen release 24.02 is live

by SWAN Communications

Good morning member libraries. The Aspen 24.02 release went live this morning. It includes performance improvements for indexing and events integration into Aspen LiDA. Read more on the SWAN support site: https://support.swanlibraries.net/news/2024-02/94574 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 11 months

SirsiDynix BLUEcloud Analytics Maintenance Caused Report Subscription Issues

by SWAN Communications

SWAN Member Library Staff: SirsiDynix performed maintenance on BLUEcloud Analytics early today that caused some report subscriptions to be run and delivered around 3:00 am today. These reports returned zero or limited results because our overnight harvest had not yet completed. SirsiDynix resolved the issue; the remainder of our reports ran at the correct time after our harvest completed. We manually re-ran and delivered the SWAN subscriptions that ran early today. If you received any local subscriptions early today you will need to re-run them to ensure you have accurate information. We posted a Known Issue<https://support.swanlibraries.net/issue/94568> on the SWAN support site with this information and will update that if anything changes. Feel free to open a ticket if you need any assistance with your reports. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years

Records Manager switch

by SWAN Communications

Good morning: We have had some libraries reaching out to us regarding the need to switch to Records Manager mentioned in the recent RAILS newsletter. Our SWAN membership is not impacted by this switch. This switch pertains to libraries that are cataloging libraries who use Connexion Browser to do their cataloging. Our Cataloging Libraries use the desktop version of Connexion Client and this product is not impacted by the end of the Connexion Browser on April 30th. If you have further questions, please submit a ticket to our help desk. Have a great day! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years

OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 5 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2023-10/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years

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