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SWAN Board election ballot open through 5/26/23

by SWAN Communications

Hello SWAN library directors/administrators- Today, the electronic ballot has been sent to 100 library director contacts directly. Each login is unique to the individual at the library, with only one designee as voter. Information about the 2023 SWAN Board election can be found on the Support page: https://support.swanlibraries.net/board-information/85634 The statements for the four candidates are available on the electronic ballot. If you are unable to access the e-ballot or have not received it, please contact me directly and I will work to resolve the access for you. The email would arrive from myDirectVote (from Survey & Ballot Systems), which is the voting service SWAN is using for the election. Thanks to everyone participating! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 11 months

COLLECTION User statuses are going away

by SWAN Communications

Good news, everyone! Our new custom DebtCollect report is ready for deployment! This is the report that will write user statuses to REFERRED instead of COLLECTION, softening the language used to describe patron records who have been referred to Unique Management Services (UMS) for their material recovery service. It will be rolled out next week beginning with our two pilot volunteers, Acorn and Indian Prairie Public Libraries. Please be aware, if you are a UMS client, your placement report may be delayed by a day or two while we verify the report's performance in the real world. The data team at UMS is aware of this project and will be working closely with us to verify accuracy of account selection. Please open a support ticket if you have any questions or concerns about this project. An update will be posted later next week after we receive confirmation that the statuses are written and the files transmitted as-expected. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 11 months

SWAN support site update complete

by SWAN Communications

Good morning member libraries, The SWAN support site update is live at https://support.swanlibraries.net<https://support.swanlibraries.net/>. If you have any issues, please open a ticket at help(a)swanlibraries.net. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 12 months

Niche Academy Demo - Thursday 5/4 at 11:00

by SWAN Communications

This is a reminder that Niche Academy will be providing SWAN libraries with a demo of their learning content and platform on Thursday, May 4th from 11-11:45. Register on L2<https://librarylearning.org/event/2023-05-04/swan-libraries-niche-academy-d…> and see the SWAN News Post<https://support.swanlibraries.net/news/2023-04/94190> which highlights our SWAN libraries currently providing Niche Academy to patrons and staff. Featured embedded links are also referenced for our SWAN libraries to illustrate how this resource can be incorporated into your reference and research resources. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 12 months

Slate for SWAN Board 2023 election announcement

by SWAN Communications

Hi everyone, The SWAN Board election self-nomination process concluded last week Friday and the following names were submitted with interest statements for the two board seats. Ridgeway Burns, Library Director Itasca Community Library Jennifer Cottrill, Library Director, Midlothian Public Library Samantha Johnson, Executive Director, Roselle Public Library Zach Musil, Library Director, Tinley Park Public Library The electronic ballot will be sent out next week, along with a SWANcom announcement. Information about the election can be found on the SWAN Support page below: https://support.swanlibraries.net/board-information/85634 Thanks to all interested in participating on the SWAN Board! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 12 months

SirsiDynix SMS Messaging Disabled

by SWAN Communications

With our migration of SMS notifications to the MessageBee platform, SMS messaging through Symphony will be disabled today. It will no longer be possible to send manual SMS messages using the Send SMS Message wizard in WorkFlows. If you have not done so already, please read our news post regarding this migration: MessageBee Rollout and Training<https://support.swanlibraries.net/news/2023-04/94199>. This news post has been updated since initially posted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 12 months

BLUEcloud Commerce Is Not Available

by SWAN Communications

Libraries are reporting they receive a "BLUEcloud Commerce is not available" message after patrons swipe their credit cards at the ProPay swipes at circulation desks. We have opened a case with SirsiDynix to have them investigate this issue. We will update the Known Issue<https://support.swanlibraries.net/issue/94201> on the SWAN Support Site as more information becomes available. PayPal bill payment on Aspen is not affected by this issue; you can direct patrons there for bill payment until this issue is resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years

Some MessageBee Email Notifications Sent to Patrons Early

by SWAN Communications

We have encountered an issue with our MessageBee SMS rollout that is causing certain patrons to get some email notices via the MessageBee platform earlier than expected. This is an unfortunate byproduct of the logic that governs our notification reports. We have posted more information on our support site: Some MessageBee Email Notifications Sent to Patrons Early<https://support.swanlibraries.net/issue/94202>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years

MessageBee Notifications - April 26th SMS Rollout and May Training

by SWAN Communications

On Wednesday, April 26th, SWAN will migrate SMS notifications to our new MessageBee platform. Notification wording will change, but patrons will continue to receive the same messages they are used to. We also scheduled comprehensive MessageBee platform training and invite all SWAN staff to attend. This training wil familiarize staff with the platform, reporting tools, and e-mail templates. These are scheduled for early May so staff will have time to examine and request changes to e-mail templates before we roll them out in late June. See the following news post for more information: MessageBee Rollout and Training<https://support.swanlibraries.net/news/2023-04/94199> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years

EBSCO database selection form now open!

by SWAN Communications

Good morning member libraries, The selection form for your four optional EBSCO databases is now open to participating SWAN member libraries. Please see the article, EBSCO Database Selection Form<https://support.swanlibraries.net/news/2023-04/94198>, for additional details and access to the form. The form closes end of day, May 12, 2023. Any questions please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years

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