SWANcom

swancom@list.swanlibraries.net

1 participants
3071 discussions

July, 2024 Quarterly Billing is available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2024-07/94659> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

Reminder: Symphony 4.1 Upgrade Tonight! (7/17)

by SWAN Communications

SWAN Member Library Staff: Reminder: our Symphony Production server will be upgraded to version 4.1 this evening. During the upgrade 'My Account' features, SIP2/WebServices, and other related services will be unavailable. Our upgrade is scheduled to begin shortly after 11PM and will conclude early morning Thursday July, 18. While we do not anticipate the required use of Offline Mode or downtime during business hours, please wait for the 'All Clear' SWANcom to arrive tomorrow morning before accessing WorkFlows. A new WorkFlows 4.1 client installer has been made available on the SWAN Support Site: https://support.swanlibraries.net/documentation/64760. There is no imperative to install the new WorkFlows client before the Symphony 4.1 server upgrade. Once your staff workstations have been updated, please have your library submit the 4.1 Installation Survey: https://fs8.formsite.com/SWANServices/xrjnthywxm/index (one submission per library, please!) For updates and more information on Symphony 4.1 features and updates, follow our news post: https://support.swanlibraries.net/news/2024-07/94652. Any questions or concerns? Please send a support ticket to help(a)swanlibraries.net and a member of the support team will be in touch. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

Aspen 24.07 release

by SWAN Communications

Good morning member libraries, The Aspen 24.07 release is live. This is primarily a bug fix release that also includes enhancements to the new accessible browse category display option. Read the details on the SWAN support site: https://support.swanlibraries.net/news/2024-07/94656 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

Postponement of Hold Map Update

by SWAN Communications

SWAN had previously planned on updating the holds permissions today, July 16. However, given the Symphony upgrade is also happening this week we've decided to postpone our hold map update until July 24. Please see our news post<https://support.swanlibraries.net/news/2024-04/94615> for more details on this change. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

**Reminder** Symphony 4.1 Upgrade - July 17-18

by SWAN Communications

SWAN Member Library Staff: Just a reminder that our Symphony Production server upgrade is scheduled for Wednesday, July 17th at 11:30PM. The installation process will take a couple of hours, with our regularly scheduled reports running after the upgrade has been completed. While we do not anticipate any downtime or required use of Offline Mode during library hours, please wait until the 'All Clear' SWANcom is sent before accessing WorkFlows Thursday morning. Staff clients do not need to be upgraded prior to Thursday, July 18th. The 3.7.1 client will continue to work; however, new features will be unavailable until the client is updated. Please see our Support Site for WorkFlows client downloads and setup documentation<https://support.swanlibraries.net/documentation/64760>. For information and updates, see our news post<https://support.swanlibraries.net/news/2024-07/94652> and subscribe to SWANcom<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

Symphony 4.1 Upgrade Rescheduled

by SWAN Communications

SWAN Member Library Staff: The Symphony Production server upgrade has been rescheduled to begin Wednesday July 17th shortly after 11PM and conclude early morning Thursday, July 18th. While we do not anticipate the required use of Offline Mode or downtime during business hours, please wait for the 'All Clear' SWANcom to arrive in the morning before accessing WorkFlows. There is no imperative to install the new WorkFlows client before the Symphony 4.1 server upgrade. The WorkFlows 4.1 installer is available for download on the SWAN support site. If you have already downloaded the installer from our previous attempted upgrade, please download a new copy as the installer has been updated. During the upgrade, My Account features, SIP2/WebServices, and other related systems will be unavailable. If you have any questions or concerns, please open a support ticket and a member of the support team will be in touch. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

Authority Index and Authority Thesauri Index Rebuilds on Thursday, July 4th

by SWAN Communications

Good afternoon: We will be rebuilding our authority indexes over Independence Day. Please refrain from accessing Workflows after 9 PM Wednesday, July 3 through Thursday, July 4th. We anticipate that this will have little to no impact on service since it is occurring over the holiday. We will send an all clear message when you can resume normal work functions. Absolutely no cataloging may occur during reindexing, including: updating, adding, or deleting of bibliographic and item records. We will update the post on the Support site<https://support.swanlibraries.net/news/2024-07/94651>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 11 months

EBSCO URLs 2024/2025

by SWAN Communications

Good afternoon, The EBSCO RAILS Flagship subscription URLs for 2024/2025 are now available. If your library opted to only purchase individual databases from EBSCO, those links will come directly from EBSCO. Any databases provided by the Illinois State Library are going to be sent directly to libraries. Please see the news article, EBSCO URLs 2024/2025<https://support.swanlibraries.net/news/2024-07/94649>, for more information and a downloadable workbook with all available access URLs for the Flagship package. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 11 months

OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 10 are now available. To download the current links and to see which group your library is in, please see our News article.<https://support.swanlibraries.net/news/2024-06/94487> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 11 months

Aspen 24.06 release

by SWAN Communications

Good morning member libraries, The Aspen 24.06 release is live. This release notably includes a new browse category display option and improvements to Overdrive/Libby checkouts from the SWAN Libraries + app. Read the details on the SWAN support site: https://support.swanlibraries.net/news/2024-06/94647 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 11 months

Jump to page:

2026

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom