SWANcom

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by SWAN Communications

Hello everyone, SWAN staff will be having our January in-service event on Friday, January 26th. Membership support and inquiries will be delayed until Monday, January 29th. Don't worry though, we will be monitoring for emergencies! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years

SWAN Committee of the Whole 2/6/24 meeting agenda & packet posted - next year's membership fees & EBSCO year-5 renewal

by SWAN Communications

Hello library directors & administrators- Each year we host a meeting presentation of next year's SWAN budget and membership fees, and this year's meeting will take place via Zoom on Tuesday, February 6th at 10 a.m. Below is information about the meeting. Meeting packet with budget & membership fees: https://support.swanlibraries.net/sites/default/files/meeting/24_02_06/9443… EBSCO year-5 renewal information is included in the above packet. Registration for the Zoom meeting is required in advance: https://swanlibraries-net.zoom.us/meeting/register/tZcrc--vqjgvHtbg1G6Vdc_c… If your library has made changes to its bond payment or debt service schedule in the past year, please know that the bond payment amount can impact your annual SWAN membership fee. We have a bond payment submission form on SWAN Support if you would like to provide this schedule. Libraries that have submitted this information in the past should consult the "Chart 3" within the meeting packet (exhibit pages 24-26). Library bond submission form: https://support.swanlibraries.net/form/94546 I hope to see everyone on February 6th! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years

January Quarterly Billing is now available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2024-01/94544> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years

Aspen release 24.01 is live

by SWAN Communications

Good morning member libraries, The Aspen 24.01 release is live. This release includes updates to the Aspen LiDA and SWAN Libraries + app, including a link for fines payments, improvements to notifications prompts, and auto-selecting the patron's preferred pickup location when placing a hold. Read more about this release on the SWAN support site: https://support.swanlibraries.net/news/2024-01/94539 If you have any questions or encounter any issues, please contact help(a)swanlibraries.net SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years

Hold Pickup Dates Extended

by SWAN Communications

SWAN Member Library Staff, A majority of SWAN libraries closed due to inclement weather today, some through tomorrow as well. As a courtesy, we have extended holds that would have expired today through this weekend. Holds with "Pickup by" dates of January 12th-15th will now expire Tuesday, January 16th to avoid patrons receiving Hold Cancelation Notices for items they were not able to retrieve due to closure or weather. We will update the News Article<https://support.swanlibraries.net/news/2024-01/94537> on the SWAN support site if there are any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years

WorkFlows Currently Down

by SWAN Communications

SWAN Member Library Staff, We are currently experiencing an outage of the Symphony server; please use WorkFlows Offline Circulation<https://support.swanlibraries.net/documentation/64828> while the server is down. We encountered an error with an important database on the server this morning. We are in the process of repairing and hope to be up and running soon. We will be updating the Known Issue<https://support.swanlibraries.net/issue/94534> on the support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

NCOA Processing Complete

by SWAN Communications

National Change of Address processing was completed yesterday, January 2nd, and BLUEcloud Analytics reports for follow-up are available. We have also updated our documentation on this topic. Please see the following news post for more information: NCOA 2023 Processing Complete<https://support.swanlibraries.net/news/2024-01/94533>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

Monthly Patron Record Purge

by SWAN Communications

SWAN Member Library Staff, The selection criteria have been updated to reflect a seven year inactive time period as reflected on the Monthly Patron Record Purge page of the SWAN support site. You will see an increase of patron records reflected in the Review Inactive Patrons history list subscription you received yesterday. The records in yesterday's list will be removed on February 15, 2024. For more information, please visit the Monthly Patron Record Purge<https://support.swanlibraries.net/documentation/87627> page of the SWAN support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Groups 4 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2023-10/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> Olivia Montolin Consultant, Electronic Resources olivia(a)swanlibraries.net<mailto:olivia@swanlibraries.net> * 630-326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 1 month

National Change of Address processing is underway

by SWAN Communications

Preparations for National Change of Address processing have begun and will continue through the first week in January. During this processing window please be aware that address changes may be overridden for those patrons flagged by NCOA (approximately 33,000). While the NCOA process is underway, patron address changes will not update Last Activity Date. Upon completion, this address change setting will be set to once again update a patron's Last Activity Date with any address change. The following processing will begin today: * Approximately 33,000 records will be updated with new addresses * The previous address will be saved in a patron note with "SWAN - NCOA 2023" * No patron status will change, so the ability to place holds and check out items is not impacted * Geocode data will be updated for all patrons active since the last NCOA processing SWAN will provide updates as this work progresses. For more detailed information, refer to this news post: National Change of Address (NCOA) - December 2023 Update<https://support.swanlibraries.net/news/2023-12/94531> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

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