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by SWAN Communications

Good morning member libraries, The Aspen 24.06 release is live. This release notably includes a new browse category display option and improvements to Overdrive/Libby checkouts from the SWAN Libraries + app. Read the details on the SWAN support site: https://support.swanlibraries.net/news/2024-06/94647 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years

UPDATE: RAILS EBSCO Flagship

by SWAN Communications

Hello Member libraries - Thank you all for your patience and flexibility regarding the changes in EBSCO package offerings. Earlier this week, we were able to get a preliminary number of libraries that selected the RAILS EBSCO Flagship package as their first/second choice for a complementary database package. EBSCO would like to continue their years-long partnership with us, and they have decided to discount the RAILS EBSCO Flagship price. The discount is based on at least 50 libraries, and we are at exactly 50! The discount they have proposed is 25% off the Flagship package. If you wish to take advantage of the discounted package price, please submit a new form: https://support.swanlibraries.net/form/80756. You can indicate in the Comment box that this is the new selection form you want to move forward with. If you wish to review your current selections: https://support.swanlibraries.net/form/80756/submissions. Changes cannot be made after today. We are asking members to let us know by end of today so we can get the order over to RAILS / EBSCO as soon as possible so EBSCO can work on getting those databases turned on by July 1, 2024. This is true for RAILS EBSCO Package or if you have selected Individual databases. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

UPDATE - Symphony 4.1 Upgrade Postponed - Overnight Processing Completed

by SWAN Communications

SWAN Member Library Staff: UPDATE 06/18/2024 11:20 AM The overnight maintenance and morning reports have completed; you may now run any necessary reports in Symphony. Our overnight BLUEcloud Analytics harvest was not able to run last night due to the issues with the upgrade. You should hold off on running any BLUEcloud Analytics reports for information that includes any transactions performed yesterday as it will not be included. If you have scheduled reports that include transactions performed yesterday you may need to run the reports manually once the harvest is complete. We have asked SirsiDynix to run the harvest now; we'll let you know when that is complete. We will continue to update the News Article<https://support.swanlibraries.net/news/2024-06/94645> as we have more information about the BLUEcloud Analytics harvest. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Vickie Totton Sent: Tuesday, June 18, 2024 8:35 AM To: swancom(a)list.swanlibraries.net Subject: RE Symphony 4.1 Upgrade Postponed - Overnight Processing Currently Running Late SWAN Member Library Circulation Staff: The Overnight Processing is still running. This includes the following processes: * Updating User Blocked Status * Patrons will not be updated to BLOCKED until the reports have caught up * Expire Available Holds * Please wait to process expired holds from your hold shelf until we announce the reports have caught up SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Tuesday, June 18, 2024 6:04 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Symphony 4.1 Upgrade Postponed - Overnight Processing Currently Running Late SWAN Member Library Staff: During the Symphony 4.1 upgrade process we encountered an issue that caused us to halt the installation. We have restored the Symphony server to 3.7.1. We will postpone the 4.1 upgrade to a later date once SirsiDynix is able to properly investigate the cause. Essential overnight maintenance reports will continue to run late as the system gets caught up. Please refrain from running any unnecessary reports until this process is complete. There is a known issue with running the WorkFlows 4.1 client on the Symphony 3.7.1 server. Attempting to edit items will result in a blank item information screen and you will not be able to close the wizard or client. If your library installed the WorkFlows 4.1 client and you would like to downgrade back to the WorkFlows 3.7.1 client until we are able to upgrade you can find a link to the installer here<https://support.swanlibraries.net/sites/default/files/downloads/SWAN_WorkFl…>. We will update the News Article<https://support.swanlibraries.net/news/2024-06/94645> on the SWAN support site as we have more information. Thank you for your patience as we work with SirsiDynix to investigate the cause of the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

Symphony 4.1 Upgrade Postponed - Overnight Processing Currently Running Late

by SWAN Communications

SWAN Member Library Staff: During the Symphony 4.1 upgrade process we encountered an issue that caused us to halt the installation. We have restored the Symphony server to 3.7.1. We will postpone the 4.1 upgrade to a later date once SirsiDynix is able to properly investigate the cause. Essential overnight maintenance reports will continue to run late as the system gets caught up. Please refrain from running any unnecessary reports until this process is complete. There is a known issue with running the WorkFlows 4.1 client on the Symphony 3.7.1 server. Attempting to edit items will result in a blank item information screen and you will not be able to close the wizard or client. If your library installed the WorkFlows 4.1 client and you would like to downgrade back to the WorkFlows 3.7.1 client until we are able to upgrade you can find a link to the installer here<https://support.swanlibraries.net/sites/default/files/downloads/SWAN_WorkFl…>. We will update the News Article<https://support.swanlibraries.net/news/2024-06/94645> on the SWAN support site as we have more information. Thank you for your patience as we work with SirsiDynix to investigate the cause of the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

Reminder: Symphony 4.1 Upgrade Tonight! (6/17)

by SWAN Communications

SWAN Member Library Staff: As a reminder, our Symphony Production server will be upgraded to 4.1 this evening. During the upgrade, My Account features, SIP2/WebServices, and other related systems will be unavailable. Our upgrade is scheduled to begin shortly after 11PM and will conclude early morning Tuesday, June 18. While we do not anticipate the required use of Offline Mode or downtime during business hours, please wait for the 'All Clear' SWANcom to arrive tomorrow morning before accessing WorkFlows. The WorkFlows 4.1 client installer has been made available on the SWAN Support Site<https://support.swanlibraries.net/documentation/64760>. Once your staff workstations have been updated, please have your library submit the 4.1 Installation Survey<https://fs8.formsite.com/SWANServices/xrjnthywxm/index> (one submission per library, please!) For updates and more information on Symphony 4.1 features and updates, follow our news post<https://support.swanlibraries.net/news/2024-06/94643>. Any questions or concerns? Please open a support ticket<mailto:help@swanlibraries.net> and a member of the support team will be in touch. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

UPDATE: SWAN EBSCO selection form

by SWAN Communications

Hello Member libraries - We are writing to inform you all that unfortunately we did not get the number of libraries necessary to make the SWAN all-inclusive package work. Instead, we're moving forward with the RAILS EBSCO Flagship package or individual databases if your library prefers. The RAILS EBSCO Flagship Package includes ConsumerReports.org, NoveList Plus / NoveList K-8 Plus, and your choice of 6 additional databases. Pricing for the Flagship package is based on your library service population and can be found on the RAILS Deals & Discounts page (must be signed in to view): https://railslibraries.org/deals/112669 Individual databases are priced on that same page under your library service population group. If you plan to purchase individual databases, please fill out our 2024 EBSCO Deal Opt In form. EBSCO is referring all library calls about individual database purchases to them back to SWAN. Here is the link to the form: https://support.swanlibraries.net/form/80756 We are collecting selections for the Flagship and individual databases up until Thursday, June 20 end of day. If you have already made your choices, no need to resubmit the form. You can review your submissions here: https://support.swanlibraries.net/form/80756/submissions. If you have questions or concerns about what you have selected, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Remember, the Flagship package and individual databases are extra databases that your library is paying for and are meant to complement the statewide database deal. Everyone in Illinois is getting the resources in the statewide deal at no additional charge. Thank you to everyone who has reached out and/or completed the form last week! Your support speaks volumes! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

REMINDER: ACTION REQUIRED SWAN EBSCO selection form

by SWAN Communications

Hello Member libraries - This is a reminder that our new EBSCO selection form is live and should be complete by end of day Friday, June 14. The previous selection form, Package B, which was available between April and May 2024 is no longer applicable. All previously submitted data has been disregarded. That package no longer exists. With the statewide deal becoming available sooner than previously anticipated, it is imperative to let SWAN know how you will proceed with your database offerings. If this is the first time you are hearing this, please review our webinar slides from Tuesday, June 11 below: https://support.swanlibraries.net/system/files/Members/2024-06/SWAN-EBSCO-F… There was also a recording of that webinar available at the Zoom link below: https://swanlibraries-net.zoom.us/rec/share/ke-6ZovtK-K7R75g-xcFD_hfLayTRCA… Pricing and the EBSCO selection form is available on our SWAN News page: https://support.swanlibraries.net/news/2024-06/94640 To see where other SWAN member libraries are in the opt-in, opt-out phase, please see our results page: https://support.swanlibraries.net/form/80756/submissions Pricing and information above are for public libraries in SWAN only. We have yet to hear from about half of the members. Please note that if we do not get enough participants in the SWAN all-inclusive package, that it may no longer be an option. Please select a backup package or indicate that you want nothing at all. Everyone is getting the resources in the statewide package. These new options exist to complement your library's database content and to ensure that Consumer Reports and NoveList Plus are not lost. If you have any questions, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

Re: ACTION REQUIRED: SWAN pricing for EBSCO all-inclusive package now posted & EBSCO selection form is live

by SWAN Communications

Hello Member libraries- We have posted the webinar slides for the meeting that just ended about the EBSCO subscription databases. https://support.swanlibraries.net/system/files/Members/2024-06/SWAN-EBSCO-F… The webinar recording is available from the Zoom recording link below. https://swanlibraries-net.zoom.us/rec/share/ke-6ZovtK-K7R75g-xcFD_hfLayTRCA… If you have any questions, please contact help(a)swanlibraries.net or submit a request online for assistance. https://support.swanlibraries.net/form/94559 Please make sure to complete the form for your library below! (login required): https://support.swanlibraries.net/form/80756 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Aaron Skog Sent: Monday, June 10, 2024 2:37 PM To: swancom(a)list.swanlibraries.net Subject: ACTION REQUIRED: SWAN pricing for EBSCO all-inclusive package now posted & EBSCO selection form is live To SWAN member public libraries- Last week at the SWAN Quarterly meeting we met to discuss the Illinois State Library e-Resource Program and its selection of EBSCO to be the provider of research databases for all libraries in Illinois. Pricing We now have pricing for the SWAN all-inclusive package posted for you. It has a high and low estimate for the deal, which is a price range at this point since we do not know how many libraries wish to participate in our new EBSCO all-inclusive deal. SWAN Support page with pricing and details (login required): https://support.swanlibraries.net/documentation/70949 Opt-in online form: deadline is Friday, June 14th end of business day This will notify SWAN if your library is going to want the SWAN all-inclusive package or databases through the RAILS negotiated deal with EBSCO. SWAN is acting as the go-between for the RAILS deal if your libraries decide that is the choice. One submission per library please. Form link (login required): https://support.swanlibraries.net/form/80756 We have a short window to decide. This is due to RAILS setting a Friday, June 14th deadline for its package. SWAN Webinar Tuesday, June 11th at 2:30 p.m. We have a scheduled webinar for you that will take place via Zoom on Tuesday, June 11th at 2:30 p.m. We will review the SWAN EBSCO deal and explain the options for your library. Zoom link: https://swanlibraries-net.zoom.us/j/84817631486?pwd=HBLzTzSmngiZUuWSaAipJMa… The session will be recorded and posted as soon as the meeting is over. If you have any questions, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> or submit a request online for assistance. https://support.swanlibraries.net/form/94559 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 1 month

ACTION REQUIRED: SWAN pricing for EBSCO all-inclusive package now posted & EBSCO selection form is live

by SWAN Communications

To SWAN member public libraries- Last week at the SWAN Quarterly meeting we met to discuss the Illinois State Library e-Resource Program and its selection of EBSCO to be the provider of research databases for all libraries in Illinois. Pricing We now have pricing for the SWAN all-inclusive package posted for you. It has a high and low estimate for the deal, which is a price range at this point since we do not know how many libraries wish to participate in our new EBSCO all-inclusive deal. SWAN Support page with pricing and details (login required): https://support.swanlibraries.net/documentation/70949 Opt-in online form: deadline is Friday, June 14th end of business day This will notify SWAN if your library is going to want the SWAN all-inclusive package or databases through the RAILS negotiated deal with EBSCO. SWAN is acting as the go-between for the RAILS deal if your libraries decide that is the choice. One submission per library please. Form link (login required): https://support.swanlibraries.net/form/80756 We have a short window to decide. This is due to RAILS setting a Friday, June 14th deadline for its package. SWAN Webinar Tuesday, June 11th at 2:30 p.m. We have a scheduled webinar for you that will take place via Zoom on Tuesday, June 11th at 2:30 p.m. We will review the SWAN EBSCO deal and explain the options for your library. Zoom link: https://swanlibraries-net.zoom.us/j/84817631486?pwd=HBLzTzSmngiZUuWSaAipJMa… The session will be recorded and posted as soon as the meeting is over. If you have any questions, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> or submit a request online for assistance. https://support.swanlibraries.net/form/94559 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 1 month

SWAN WorkFlows 4.1 Installer Available

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: The SWAN WorkFlows 4.1 installer is now available on the SWAN support site: https://support.swanlibraries.net/news/2024-06/94639 Please be advised, there is no imperative to install this new client before our scheduled Symphony 4.1 server upgrade on the evening of Monday, June 17th. Upgrading early will result in a client/server mismatch message each time the client connects prior to the morning of Tuesday, June 18th. WorkFlows 3.7.1 will continue to function after the server upgrade has been completed, but will also result in a client/server mismatch message until the client is upgraded. If you have any questions or require further assistance please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

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