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by SWAN Communications

The fines payment issues in Aspen have been resolved, and fines payment has been re-enabled in the catalog. Thank you for your patience, and happy holidays! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

Fines payment issues in Aspen

by SWAN Communications

Good morning member libraries, We are seeing errors with fines payments in Aspen and have disabled fines payment through the catalog until the issue is resolved. For more details and updates, see the known issue on our support site: https://support.swanlibraries.net/issue/94530 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

Aspen 23.12 release & new app icon

by SWAN Communications

Good morning member libraries, The Aspen 23.12 release is now live. It includes relevancy updates in Aspen, as well as a logo change for the SWAN Libraries + app. You can read more on the SWAN support site: https://support.swanlibraries.net/news/2023-12/94527 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

App Demo recording posted

by SWAN Communications

Good afternoon member libraries, The recording for this morning's demo and Q&A for the SWAN Libraries + app<https://support.swanlibraries.net/training/94523> is posted to the SWAN support site. In addition, we've started tracking reported issues with the app<https://support.swanlibraries.net/help/known-issues?combine=&field_platform…>. If you have any issues with the app, please submit a ticket to help(a)swanlibraries.net and include your operating system (iOS, Android) and version number. You can find more information about the app, including links to graphics, on the support site: https://support.swanlibraries.net/aspenlida Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 1 month

SWAN Libraries + app is live

by SWAN Communications

Good morning member libraries, The SWAN Libraries + app, SWAN's branded instance of Aspen LiDA, is now live in the app stores. We recommend a public announcement date of December 26th, so use this time to download the app and get acquainted with it. SWAN will present a demos for library staff on December 19th and January 10th. More information, including download links and registration for staff webinars, are on the SWAN support site: https://support.swanlibraries.net/news/2023-12/94515 Please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> with any questions and we hope to see you at one of the upcoming webinars! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

Aspen LiDA approved

by SWAN Communications

The SWAN board has voted to adopt Aspen LiDA as our new mobile app. For details on the rollout, see this news post: Membership announcement: Aspen LiDA approved<https://support.swanlibraries.net/news/2023-12/94513>, which also includes a link to a recorded version of the presentation given at the SWAN Quarterly Meeting on LiDA and other topics. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 1 month

Membership announcement: Aspen LiDA approved

by SWAN Communications

SWAN libraries- Today we presented at the Quarterly meeting for library directors and administrators our recommendation to move forward with Aspen Library Discovery App (LiDA). The SWAN Board met afterwards and approved that recommendation with ByWater Solutions, the company supporting the LiDA app. We experienced some technical difficulties with the live Zoom stream this morning, so we will be work on that presentation tomorrow that will be shared as a recording for everyone that was not able to attend in person. There will be other SWAN hosted events about Aspen LiDA where you can seek clarification on the app and our roll-out plan. Here is a basic timeline for the Aspen LiDA roll-out. * December 7th Apple & Google App store submission * App appears in app stores as soon as mid-December * Soft-launch: Libraries notified app is available to begin downloading and testing as soon as mid-December * Webinars for library staff December/January * Full launch: recommended go live/public announcement date in January 2024 Please make sure you stay tuned for SWANcom announcements about the status of the Aspen LiDA app! Thank you all that attended the meeting at Oak Brook Public Library. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 2 months

SWAN recommendation on replacement mobile app: Aspen Library Discovery App (LiDA)

by SWAN Communications

Hello SWAN member libraries & staff- Here is an important outline for how SWAN is proceeding with a replacement mobile app. Quarterly meeting 12/7/23 at Oak Brook Public Library & Zoom This is a reminder that the SWAN Quarterly meeting will take place tomorrow at Oak Brook Public Library. The event will be live streamed via Zoom. The agenda, packet, and Zoom link can be found on the URL below. https://support.swanlibraries.net/meeting/92384 Library directors and staff can ask questions during the presentation at the meeting or in the Zoom chat. SWAN Board Special Meeting 12/7/23 at Oak Brook Public Library At the conclusion of the Quarterly membership meeting, there will be a SWAN Board special meeting that will be held at Oak Brook Public Library. https://support.swanlibraries.net/sites/default/files/meeting/23_12_07/9451… Memo to SWAN Board recommending Aspen Library Discovery App I have posted a memo for the SWAN Board to take action on a recommendation to move forward with an agreement for the Aspen Library Discovery App, otherwise known as LiDA, with ByWater Solutions. You can read the recommendation and background details on what has occurred to-date since our library mobile app stopped functioning on Sunday, November 26th. https://support.swanlibraries.net/sites/default/files/meeting/23_12_07/9451… I think you can appreciate it has been a very hectic 10 days at SWAN, but I am excited to bring forward a recommendation for you. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 2 months

SWAN 12/7/23 Quarterly meeting - New SWAN mobile app will be presented

by SWAN Communications

Hello SWAN library directors & administrators, We have our Quarterly membership meeting next week at Oak Brook Public Library, Thursday, December 7th at 10:00 a.m. We will lead off with an overview of what occurred to the SWAN Library App. We were taken completely by surprise by this development with BLUEcloud Mobile. This has not only impacted your libraries directly, but many other libraries across the world. The good news is we are working quickly on a replacement mobile application for all SWAN libraries. This replacement and the details are still being worked out, but I am confident we will be able to present it at the meeting for you on Thursday. I am unable to share details for you yet in the meeting packet, but we will show you the new app, its features, implementation timeline, and cost at the meeting. We will also provide an overview of a membership satisfaction survey the SWAN Board has been working on since the past Quarterly meeting. There is a memo in the meeting packet that gives the background and rationale for the survey. The agenda and packet for next week's meeting at Oak Brook Public Library is available from the link below. The meeting will be streamed via Zoom which is provided on the agenda. I am sure there will be many library staff that will want to join the Zoom meeting. I encourage library directors to be at the meeting in person if possible. Meeting information below: https://support.swanlibraries.net/meeting/92384 I look forward to seeing you Thursday! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 2 months

Not All Patrons Notified of Available Holds from 11/22/2023

by SWAN Communications

Please see our known issue<https://support.swanlibraries.net/issue/94510> regarding some hold notices not being generated over the Thanksgiving Day holiday. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 2 months

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