SWANcom

swancom@list.swanlibraries.net

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3035 discussions

by SWAN Communications

Hello, This is just a reminder that the transition from Axis 360 to Boundless is set to happen September 26 or September 27 for all participating eRead Illinois members. Please visit the Boundless Resource Center<https://www.baker-taylor.com/public/boundless-resources?utm_source=eRead+Il…> for additional information. Please see our News post<https://support.swanlibraries.net/news/2023-09/94375> for details. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

SWAN Support Site Down

by SWAN Communications

SWAN Member Library Staff: The SWAN support site is currently unavailable due to an infrastructure issue with our host. They have identified the issue and are working on a fix. We will let you know when the issue is resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

SWAN Transit Label Generator Tool Down

by SWAN Communications

SWAN Member Library Staff: The Transit Label Generator Tool is currently down. We are investigating the cause of the issue and will resolve it as soon as possible. If you regularly use the tool to print your transit labels, please hold your material on the side to scan when the issue has been resolved. We will update the Known Issue<https://support.swanlibraries.net/issue/94369> on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

*RESOLVED* SWAN intermittent DNS issues impacting service

by SWAN Communications

SWAN Member Library Staff: The issue was caused by a disruption with our domain registrar. We have resolved the issue and do not anticipate further disruption. We appreciate your patience as we worked on a resolution. If you experience any further issues please send an email to help(a)swanlibraries.net SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN — System Wide Automated Network <aaron(a)swanlibraries.net> Sent: Thursday, September 7, 2023 3:36 PM To: Vickie Totton <vickie(a)swanlibraries.net> Subject: SWAN intermittent DNS issues impacting service Catch up on the latest news from SWAN, as well as upcoming events. View this email in your browser<https://mailchi.mp/swanlibraries.net/thecurrent-2019-05-15377678?e=a7d4ce21…> [https://gallery.mailchimp.com/3614d2bf2973ce67a82620017/images/760f5695-f0d…] Special Announcement DNS issues impacting library connections We are currently experiencing some intermittent issues with logging into Aspen and WorkFlows. You may also have issues logging into the SWAN support site. We are investigating the issue now and will have it resolved as quickly as possible. If you are unable to login to WorkFlows please use Offline. The SWAN Support site has a known issue posted. We are notifying library staff via the e-newsletter list due to the SWANcom email being impacted by the DNS issue. Go To Known Issue<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> How to Get in Touch with SWAN [Phone Icon] When to Call 844-792-6542 (844-SWAN-LIB) * A service is down * Circulation is impacted * Unable to perform key job functions When to Open a Ticket * Questions and troubleshooting * Report request * Enterprise changes * Integrating new services Known Issues * Track Known Issues<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> on the SWAN Support Site SWAN Staff Contact Details<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> Copyright © 2017 SWAN - System Wide Automated Network, All rights reserved. We're located at 800 Quail Ridge Westmont, IL 60559 Our staff support website is http://support.swanlibraries.net<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> Want to change how you receive these emails? You can update your preferences<https://swanlibraries.us12.list-manage.com/profile?u=3614d2bf2973ce67a82620…> or unsubscribe from this list<https://swanlibraries.us12.list-manage.com/unsubscribe?u=3614d2bf2973ce67a8…> This email is edited and published by SWAN staff. Call SWAN at (630)326-7122 with questions or for more information. [https://mcusercontent.com/3614d2bf2973ce67a82620017/images/b915eb7a-ca82-48…]

2 years, 5 months

Scheduled Maintenance -- Rebuild Authority & Thesauri Indexes Sunday, 9/3

by SWAN Communications

Good afternoon SWAN Member Library Staff: SWAN will be running the Rebuild Authority Index and Rebuild Authority Thesauri Index jobs this Sunday, September 3rd, after all libraries are closed. These reports do take several hours to run so there may be a delay in the start of the standard reports for Labor Day Monday, September 4th. The Aspen online catalog will still be available for patrons. Have a great day! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

Changes coming to Morningstar

by SWAN Communications

Hello, If you are a Morningstar subscribing library, please review the following News Post: https://support.swanlibraries.net/news/2023-08/94364 The News Post contains information on the change coming to Morningstar and new URLs that will need to be posted to your library website in the coming days. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

MessageBee Phone Reports Migrated

by SWAN Communications

We are pleased to announce that your MessageBee portal now provides access to phone notification reports and statistics. These used to be accessibile only to SWAN member staff. Please see today's news post for more information: MessageBee Phone Reports Migrated<https://support.swanlibraries.net/news/2023-08/94363> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

SWAN Quarterly meeting 9/7/23 agenda & packet

by SWAN Communications

Hello library directors & administrators- The SWAN Quarterly meeting agenda and packet are posted for next week's meeting on Thursday, September 7th. This meeting will be held in person at Oak Brook Public Library but will also be live streamed via Zoom for those unable to attend. Meeting information with Oak Brook location, agenda, and packet: https://support.swanlibraries.net/meeting/92380 Or join the live stream of the meeting via Zoom at 10:00 a.m. on September 7th. https://swanlibraries-net.zoom.us/j/82234082998?pwd=a3ROSUx4dG9mbHhmNituSG1… Meeting ID: 822 3408 2998 Passcode: 806823 Have a great holiday weekend and I hope to see you next week! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 5 months

New MessageBee Documentation: 2-Way SMS Communication

by SWAN Communications

We'd like to draw your attention to a new page in our MessageBee Documentation portal regarding 2-Way SMS communications. Please see our news post for more information or navigate directly to the documentation. News Post: MessageBee 2-Way SMS Messaging Documentation<https://support.swanlibraries.net/news/2023-08/94360> Documentation: 2-Way SMS Communication<https://support.swanlibraries.net/documentation/94359> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

Aspen 23.08 release is live

by SWAN Communications

The Aspen 23.08 release is now live. The release includes the ability to create custom search facets and an update to last month's public item notes feature. Read more on our news post: https://support.swanlibraries.net/news/2023-08/94358 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

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SWANcom