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SWAN Quarterly Meeting 9/1/22 agenda & packet are posted

by SWAN Communications

Hello SWAN library directors & administrators- The agenda and packet for next week's meeting, Thursday, September 1st is now available. You can access the documents using the webpage below. https://support.swanlibraries.net/meeting/88731 This meeting will be held in-person at Oak Brook Public Library at 10:00 am. There will be a live streaming of this meeting, and that access is listed on the meeting packet and is also available on the link above. Approval of the prior meeting minutes will take place with those in attendance at the meeting, in accordance with the Open Meetings Act. For those of you who unable to attend, we will utilize the Zoom meeting chat to answer questions. Have a great weekend everyone! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 2 months

SWAN Expo Update

by SWAN Communications

Hi SWAN membership- The SWAN Expo registration being held on Friday, August 19th is now closed! Thank you everyone that signed up for our event. We will be sending out on Monday an email to all registrants a reminder of their food choices and a map of the Moraine Valley Community College campus with the marked location of the Business & Conference Center. Libraries will be invoiced for their attendees after the Expo event. Thanks for supporting the conference! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 3 months

Indexing errors due to abnormal overnight processing

by SWAN Communications

SWAN Member library staff: One of our overnight maintenance reports finished with errors last night and this may result in issues with pulling up records in WorkFlows. We are working with SirsiDynix to resolve the issue as quickly as possible. Please check the known issues<https://support.swanlibraries.net/help/known-issues> for updates. Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 3 months

Services Using SIP2 Connections Are Down

by SWAN Communications

We are investigating an issue with our SIP2 connections, the following services may not be available for your library: * Self-Check * Computer Scheduling * Material Handlers / Sorters You can review our Supported Third-Party Vendors<https://support.swanlibraries.net/documentation/64766> to see if your vendor is included in this issue. We will update the Known Issue<https://support.swanlibraries.net/issue/91405> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

Indexing errors occurring again today

by SWAN Communications

We are still experiencing issues with overnight indexing. We have gotten reports of "heading keys need to be indexed first" when searching for titles and instances of duplicate records coming up. We are working with SirsiDynix to resolve this as quickly as possible. Please check the known issues<https://support.swanlibraries.net/help/known-issues> for updates, and thank you for your patience! Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 3 months

Aspen 22.08 release is live

by SWAN Communications

Good morning member libraries, The Aspen 22.08 release is now live. It includes layout changes, performance improvements, and a "new" flag for saved searches. You can read the details in our news post: https://support.swanlibraries.net/news/2022-08/91381 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

Resolved: Brief Aspen Downtime

by SWAN Communications

Aspen is back up and performance has improved. Thanks for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

Brief Aspen downtime

by SWAN Communications

Hello member libraries, We're bringing Aspen down briefly, for about 1 minute, to address some slowness issues we are seeing. We'll post an all clear when that is done. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

July, 2022 Quarterly Billing is now available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2022-07/91330> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

UPDATE: BLUEcloud Analytics Planned Maintenance Starting July 22 – 23

by SWAN Communications

SirsiDynix will be performing maintenance starting at 5:00 p.m. CST on July 22nd, not on the 15th as previously reported. Maintenance is expected to last until 10:00 a.m. Saturday, July 23rd. BLUEcloud Analytics will be available during this time. However, changes will not be saved. New reports or schedules created during this time will not be saved. Scheduled extracts will not be interrupted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

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