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by SWAN Communications

Good Morning member libraries, This is a reminder for the upcoming demos and where to register: * EBSCO Resource Options for RAILS Public Library Members * Wednesday, April 5 * 12:00 p.m. - 1:00 p.m. * Register on L2: https://librarylearning.org/event/2023-04-05/ebsco-resource-options-rails-p… * SWAN Comics Plus Demo * Thursday, April 6 * 12:00 p.m. - 1:00 p.m. * Register on L2: https://librarylearning.org/event/2023-04-06/swan-comics-plus-demo Please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> with any questions! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 6 months

Intermittent Aspen Catalog Performance Issues

by SWAN Communications

SWAN Member Library Staff: Please be aware, we are currently experiencing issues with the Aspen Catalog, resulting in search error messages and page timeouts. We are investigating this issue with Bywater Solutions and will update the Known Issue<https://support.swanlibraries.net/issue/94178> on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 7 months

SWAN EBSCO group-purchase renewal finalized pricing

by SWAN Communications

I have posted on the SWAN Support site an update on the EBSCO year-4 renewal pricing. The price for the 84 participating libraries after RAILS completed its negotiation with EBSCO and clarified our final total has a lower price than had been listed in February. We have added some detail on how the purchase formula is created step-by-step. The news post is linked below: https://support.swanlibraries.net/news/2023-03/94175 Watch for announcements on the database selection that will start April 24th! Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 7 months

Comics Plus Discount Offer and Demo

by SWAN Communications

Good afternoon member libraries, Comics Plus is offering a discount for SWAN public libraries, both renewing and new libraries, who sign up by June 1, 2023. Please see our news post for more information, including how to register for the demo on Thursday, April 6, 2023: https://support.swanlibraries.net/news/2023-03/94164 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 7 months

Aspen release 23.03 is live

by SWAN Communications

Good morning member libraries, The Aspen 23.03 release is live. This release includes enhancements to search filters, purchase suggestions, and custom cover uploads. See our news post for more information: https://support.swanlibraries.net/news/2023-03/94150 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 7 months

BLUEcloud Services Down (3/6/2023)

by SWAN Communications

BLUEcloud Services are currently down. Please refer to our Known Issue<https://support.swanlibraries.net/issue/94147> for updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 7 months

SWAN Quarterly meeting 3/2/23 agenda & packet posted

by SWAN Communications

Hello SWAN library directors & administrators- The agenda and meeting packet for this Thursday, March 2nd membership meeting is posted for you. You can access these PDF documents from the meeting link below: https://support.swanlibraries.net/meeting/92371 This meeting will be held in-person at the Oak Brook Public Library and will include a membership vote on the SWAN budget for the upcoming year. The meeting will be live-streamed for those unable to attend in person, however, the approval vote must be conducted in-person. The meeting includes presentations on the following topics: * Aspen Discovery's mobile app & SWAN plans for evaluation * MessageBee project progress report * EBSCO online subscription database renewal * Updates to SWAN's Online Learning system * Upcoming SWAN Board election If you are unable to attend but would still like to have your library vote on the budget, you can send a substitute to vote on behalf of the library. Just let me know in advance. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 7 months

EBSCO database group-purchase subscription year-4 renewal details

by SWAN Communications

Hello member library directors, administrators, e-content specialists: The pricing for the SWAN group-purchase of EBSCO subscription database package was presented at the Committee of the Whole membership meeting last week on February 7th. That pricing is included in the meeting packet, and I have pulled out that pricing which is linked directly to the news post below which has all the details. https://support.swanlibraries.net/news/2023-02/94116 Any public library participating currently will automatically be included in the year-4 renewal. If you would like your library to withdraw from the group purchase arrangement, please submit your library's opt-out by February 24th, end of the day. The link to withdraw is in the news post above. If you have questions about this, you can reach out to SWAN E-Resources Consultant Olivia Montolin via olivia(a)swanlibraries.net or directly with me, Aaron Skog via aaron(a)swanlibraries.net Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 8 months

Patron PIN to be Required for ComicsPlus

by SWAN Communications

Beginning March 1 PINs will be required to access ComicsPlus. Additional information is available in our news post<https://support.swanlibraries.net/news/2023-02/94094>. Michael Szarmach Systems Administrator, Information Technology & Systems Support michael(a)swanlibraries.net<mailto:michael@swanlibraries.net> * 630-326-8929 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 8 months

**CRITICAL** 1/30 - Symphony Reindexing - Cataloging Freeze

by SWAN Communications

SWAN Member Libraries, Cataloging, and Acquisitions Staff: Over the weekend, we encountered several errors within our overnight processing reports. Malformed records caused our ADUText report to fail, resulting in the removal of approximately 430,000 records from our indexes. These records need to be reindexed before they're fully searchable. We have temporarily increased our maximum concurrent reports to allow us to rebuild the index without significantly impacting our daily report schedule. You may experience slower than normal searching throughout the reindexing process. Affected items are not retrievable by title or ISBN. They may still be retrieved by using a Title Control Number browse search. While the reindexing is running, we are implementing a partial acquisitions and cataloging freeze. You may continue to: * Edit any record that is fully searchable * Add, edit, or discard items * Run cataloging overlay reports that match on Title Control Number Please refrain from: * Running acquisitions and cataloging load reports that match on ISBN or UPC * Adding new bibliographic records We will continue to update the Known Issue<https://support.swanlibraries.net/issue/94068> as we have more information. Once we have verified that the reindexing has concluded successfully and verified database integrity, we will notify via SWANcom that the partial cataloging freeze has been lifted. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

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