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by SWAN Communications

The Aspen 23.08 release is now live. The release includes the ability to create custom search facets and an update to last month's public item notes feature. Read more on our news post: https://support.swanlibraries.net/news/2023-08/94358 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 7 months

SWAN Expo Registration Deadline Tomorrow

by SWAN Communications

We'd like to remind everyone that tomorrow is the last day to register for SWAN Expo 2023 is tomorrow, August 10th. The registration form will no longer be available after that. If you are planning to attend, please register as soon as possible: SWAN Expo Registration<https://support.swanlibraries.net/meetings-trainings/annual-conference/regi…> If you need to make any adjustments to registrations after the form is closed, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Finally, our SWAN Expo Round Table Topics Survey<https://fs8.formsite.com/SWANServices/nvrhhjc0bo/index> is still live. If you haven't already done so, we'd appreciate your feedback in preparation for these sessions. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

RESOLVED - Delays in overnight processing reports 8/8/23

by SWAN Communications

SWAN Member Library Staff: Our report schedule has caught up. You may continue to schedule reports as needed. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Ian Nosek Sent: Tuesday, August 8, 2023 7:10 AM To: swancom(a)list.swanlibraries.net Subject: Delays in overnight processing reports SWAN Member Library Staff: One of our overnight processing reports ran longer than normal. This has delayed our normal overnight and our remaining processing and our reports are behind schedule. That processing includes: * Updating patron blocking for Fine Free libraries * Expiring holds * Resetting of Onshelf Items wizard We have confirmed that the long-running report has concluded and the report schedule is moving again. While our report schedule is catching up, please refrain from scheduling any non-critical reports until we send notice that reports have caught up. If you encounter any error messages during this time, please open a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For more information, please see the Known Issue<https://support.swanlibraries.net/issue/94357> on our support site. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

Delays in overnight processing reports

by SWAN Communications

SWAN Member Library Staff: One of our overnight processing reports ran longer than normal. This has delayed our normal overnight and our remaining processing and our reports are behind schedule. That processing includes: * Updating patron blocking for Fine Free libraries * Expiring holds * Resetting of Onshelf Items wizard We have confirmed that the long-running report has concluded and the report schedule is moving again. While our report schedule is catching up, please refrain from scheduling any non-critical reports until we send notice that reports have caught up. If you encounter any error messages during this time, please open a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For more information, please see the Known Issue<https://support.swanlibraries.net/issue/94357> on our support site. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

New MessageBee Feature - 2-Way SMS Communications

by SWAN Communications

Unique has released a new MessageBee feature allowing for 2-way communication with patrons via SMS. Some of you have been eagerly anticipating this functionality. Please refer to our news post for more information and access to Unique's documentation: MessageBee "SMS Messaging" Tool<https://support.swanlibraries.net/news/2023-08/94353> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

MessageBee Reports-only Portal Access

by SWAN Communications

We have set up a new tier of access to the MessageBee portal for member staff who only need to run reports and look up patrons. It does not provide access to the templates and customization options. Please see today's news post for more information: MessageBee Reports-only Access<https://support.swanlibraries.net/news/2023-07/94348>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

July Quarterly Billing is now available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2023-07/94347> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

Aspen 23.07 release is live

by SWAN Communications

The Aspen 23.07 release is now live. The release includes the ability to display public item notes, though we have not yet activated this feature. Read more on our news post: https://support.swanlibraries.net/news/2023-07/94346 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

BLUEcloud Mobile: Scheduled Maintenance Impacting Searching (7/5)

by SWAN Communications

SirsiDynix will be performing scheduled maintenance on the BLUEcloud Search Service this Wednesday at 10PM. They are anticipating the maintenance window lasting approximately one hour. During this time, BLUEcloud Cataloging and Circulation will be down and searching within the SWAN Mobile App will not work. Our Aspen Catalog will not be impacted by this outage. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

EBSCO Subscription URLs 2023/2024

by SWAN Communications

Good afternoon, The updated EBSCO subscription URLs for 2023/2024 are now available. Please update any new links on your library website by July 1st. The SWAN patron site has already been updated. Please see the news article, EBSCO Subscription URLs 2023/2024<https://support.swanlibraries.net/news/2023-06/94342>, for more information and a downloadable workbook with all SWAN access URLs. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

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