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by SWAN Communications

To all SWAN Library Acquisitions Staff: Baker & Taylor made some changes to their EDIFACT ftp site yesterday, this is now causing our EDI File Retrieval and EDI File Transmission reports to fail when attempting to retrieve or send files. We have reported this issue to Baker & Taylor and they are working on a fix. Please refrain from running any EDI File Retrieval or EDI File Transmission reports until further notice. We will update our Known Issue<https://support.swanlibraries.net/issue/91180> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

BLUEcloud Central Maintenance - June 16, 2022

by SWAN Communications

Good morning member libraries, Sirsi Dynix has a planned maintenance for BLUEcloud Central products on June 16, 2022, from approximately 9 a.m. until Noon. You can read more about the release in our news post: https://support.swanlibraries.net/news/2022-06/91161 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>

2 years, 5 months

Comics Plus deadline June 15th

by SWAN Communications

Hello, The deadline for signing up for Comics Plus is next week, June 15th. You can find all the information about Comics Plus, including pricing, on the SWAN support site<https://support.swanlibraries.net/documentation/90261>. If you are interested, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

Resolved: Holds and formats unavailable in Aspen

by SWAN Communications

Good morning member libraries, The Aspen indexing has concluded following the 22.06 release. You and your patrons will be able to place holds and view item location and status information. Thank you for your patience yesterday! We know it was a challenging day. You can read more about the release in our news post: https://support.swanlibraries.net/news/2022-06/91127 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

Known Issue: Holds and formats unavailable in Aspen

by SWAN Communications

Following last night's Aspen release, holds and formats for some grouped works in the catalog are unavailable. We are tracking this in a known issue and are working with Aspen developers to resolve as quickly as possible. See the known issue for more information: https://support.swanlibraries.net/issue/91151 And our news post on the release: https://support.swanlibraries.net/news/2022-06/91147 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

Aspen Release Tonight 6/7 - Impact to Item Status

by SWAN Communications

Good afternoon, There is an Aspen release tonight that will impact item status and availability facets in the catalog throughout the day tomorrow, June 8th. We expect availability and status information will update as normal by June 9th. This release will not impact other services (e.g. BLUEcloud Mobile, WorkFlows, etc.). More information available on the SWAN support site: https://support.swanlibraries.net/news/2022-06/91147 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

SWAN Board 2022 Election Results

by SWAN Communications

The election concluded May 29th with the following election Results: 3-year term 2022-2025 * Jesse Blazek, Palos Heights Public Library * Colleen Waltman, Homewood Public Library * Anna Wassenaar, Blue Island Public Library Special thanks to Dorothy Koll, Acorn Public Library District & Lisa Knasiak, Chicago Heights Public Library. Next board meeting: June 17th 9:30am at Bloomingdale Public Library Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 5 months

Re: SWAN Quarterly 6/2/22 meeting update & interest survey in SWAN "passport" program

by SWAN Communications

Hi everyone- I hope you had a great holiday weekend. The packet for the Thursday, June 2nd SWAN Quarterly meeting is now posted and is available at the URL below: https://support.swanlibraries.net/meeting/88728 The live stream will take place using this URL to our GoToMeeting platform: https://www.gotomeet.me/SWANBoard/swan-quarterly-meeting You can refer to the meeting agenda for details on the live stream. I hope to see you on Thursday, 10am at: Oak Brook Public Library 600 Oak Brook Road Oak Brook, IL 60523-2202 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Aaron Skog Sent: Friday, May 27, 2022 3:17 PM To: swancom(a)list.swanlibraries.net Subject: SWAN Quarterly 6/2/22 meeting update & interest survey in SWAN "passport" program Hello SWAN Library Directors & Administrators- The June 2nd meeting of library directors and administrators next week will be held in person at the Oak Brook Public Library. This is a return to our regular in-person meetings for these events, and we hope to see you there for the 10am meeting. As a reward for coming to the event in-person we will be providing an ice cream social. For those unable to attend, it will be live streamed as per the method we have been using with GoToMeeting to view the event and ask questions via the virtual meeting chat. The meeting agenda is posted with the virtual meeting link. We will have the full meeting packet published next week prior to the meeting, but the agenda is available on the event page below. SWAN Quarterly Meeting: agenda & virtual meeting information https://support.swanlibraries.net/meeting/88728 As preparation for Thursday's meeting, we have a news post to gauge interest in a SWAN-wide patron connection, or "passport" program idea that we were approached by a member library. Please take a moment to read about the SWAN-wide program idea and respond to the "provide feedback interest survey" link. Interest Survey - September SWAN-wide passport/connection program | SWAN Library Services (swanlibraries.net)<https://support.swanlibraries.net/news/2022-05/91099> Apologies for the late afternoon Friday email about the event! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 5 months

SWAN Quarterly 6/2/22 meeting update & interest survey in SWAN "passport" program

by SWAN Communications

Hello SWAN Library Directors & Administrators- The June 2nd meeting of library directors and administrators next week will be held in person at the Oak Brook Public Library. This is a return to our regular in-person meetings for these events, and we hope to see you there for the 10am meeting. As a reward for coming to the event in-person we will be providing an ice cream social. For those unable to attend, it will be live streamed as per the method we have been using with GoToMeeting to view the event and ask questions via the virtual meeting chat. The meeting agenda is posted with the virtual meeting link. We will have the full meeting packet published next week prior to the meeting, but the agenda is available on the event page below. SWAN Quarterly Meeting: agenda & virtual meeting information https://support.swanlibraries.net/meeting/88728 As preparation for Thursday's meeting, we have a news post to gauge interest in a SWAN-wide patron connection, or "passport" program idea that we were approached by a member library. Please take a moment to read about the SWAN-wide program idea and respond to the "provide feedback interest survey" link. Interest Survey - September SWAN-wide passport/connection program | SWAN Library Services (swanlibraries.net)<https://support.swanlibraries.net/news/2022-05/91099> Apologies for the late afternoon Friday email about the event! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 5 months

*RESOLVED* SirsiDynix BLUEcloud Services down - WorkFlows/Aspen up and running

by SWAN Communications

SirsiDynix has restored access to all BLUEcloud services. If you encounter any issues accessing a BLUEcloud module, please submit a help ticket. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Friday, May 27, 2022 9:10 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SirsiDynix BLUEcloud Services down - WorkFlows/Aspen up and running BLUEcloud services including BLUEcloud Analytics and core BLUEcloud applications (Acq, Cat, Circ, Mobile App) are down. Please follow the Known Issues post: SirsiDynix BLUEcloud Outage on 5/27/2022<https://support.swanlibraries.net/issue/91095>. WorkFlows and Aspen are up and running for staff and patrons. WorkFlows credit card processing through BLUEcloud services is also down, but credit card payments through Aspen can be accepted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 5 months

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